BullionGiant.com Reviews 

405
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Evaluating 229 reviews, most reviewers were unhappy with their experience overall. Consumers frequently explained that their precious metal orders faced endless delivery delays, missing tracking numbers, and repeatedly broken promises regarding dispatch dates. People also noticed that the official website suddenly went offline completely, leaving them unable to reach customer support or get any answers. Consequently, extremely frustrated buyers felt forced to contact their banks directly to raise disputes and pursue full chargebacks. Some reviewers were happy with the fast delivery service, responsive communication, and secure packaging of their items. Consumers additionally appreciated straightforward ordering processes, fair pricing, and unexpected complimentary treats included with their purchases.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order processes, with many experiencing significant delays past... See more

Delivery service

Consumers find delivery service to be ambiguous, as experiences vary significantly between customers. Many... See more

Product

Clients share ambiguous opinions on product experiences, reflecting a stark divide between past satisfaction... See more

Website

People report negative experiences with website due to sudden closures and vanishing online pages. Consumers... See more

Payment

Customers consistently report negative experiences with payment, expressing frustration over delays in order... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have contacted the company on a few occassions via watssapp and by email and have not got a response. The bulliongiant.com website has disapeared and i am concerned this is fraud... In july i was as... See more

Rated 3 out of 5 stars

I just placed an order for the 31 August delivery benefiting from the discount they're offering. I spoke with the team and they seemed really helpful and reassuring. I've given 3 stars only because... See more

Rated 1 out of 5 stars

-100stars AVOID – PAID FOR GOLD, RECEIVED NOTHING Ordered and paid for several gold bars in July, promised dispatch 31st August. No gold, no tracking and no delivery date. Website went down, phone... See more

Rated 1 out of 5 stars

Still waiting for my order which was meant to be dispatched 28th Aug got no email from them to say they've changed the date now there dispatching it on the 4th of Sept which I don't believe it dies no... See more

Company replied


Company details

  1. Gold Dealer

About BullionGiant.com

Written by the company

logo

BullionGiant.com specialise in providing Gold Bars from the top brands at the very best prices in the UK. 
We are based in Central Manchester. BullionGiant.com only sell Pure Gold, no other metals or jewellery, which means we can pass on massive savings to you. 

We sell all the Top Brands: Umicore, Heraeus, Metalor, PAMP, Valcambi and The Royal Mint.

All our gold bars are Brand New and LBMA (London Bullion Market Association) Approved and all VAT FREE

Our Dynamic Pricing means that you will always get the Best Possible Price

We have no hidden costs, the price you see is the price you pay which includes Free Insured Delivery.

Our friendly team are always happy to help with any questions and are available Monday-Friday from 9am-5pm by calling 08004332424.

You can even contact us on WhatsApp, 07747246247.

We want to make buying and owning gold bars as simple as possible and have various payment options available. Card/Bank Transfer/Crypto.  

buy gold

FREE Insured Shipping on ALL Orders

No Hidden Fees

Completely FREE, Full Insured and Tracked Delivery. No Surprises when you get to the checkout. The price shown is the price you pay.

Contact info

2.4

Poor

TrustScore 2.5 out of 5

405 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.4

All reviews

(405)

236 reviews in the last 12 months

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Rated 2 out of 5 stars

Mixup in weight

Instead of receiving 5g i received 2g, so i enquired, apprantely there was a some kind of mixup so i am still waiting for another 3g which has been dispatched.
It is what it is but that was my experience, thanks.

March 23, 2026
Rated 5 out of 5 stars

Great communication

Im so happy with my gold transaction everyone was super friendly, the website transaction was simple and easy to navigate. I was kind of confused but I called them on the contact information and they were so nice and explained everything to me!! 10/10 totally recommend.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding…

I have ordered from this company 10 times. Easy to use website with competitive prices. Orders have always been delivered within 2 days, well packaged, signed for, before 1pm delivery.
I have only had to use customer service once & issue was sorted straight away. Even get a free Mcvities GOLD chocolate bar😆. Outstanding company.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

Good price but no timely delivery

Good price but no timely delivery.. i posted this review at the time of purchase hoping thst they will deliver in 5-7 days.

January 8, 2026
BullionGiant.com logo

Reply from BullionGiant.com

Thanks for your review, Imtiyaz.

We can see that the order was placed on 30th December 2025, when the office was closed and no orders were being dispatched. There were numerous messages on the website, confirmation page, and emails stating: “Orders will be shipped from 7th January 2026 due to the Christmas/New Year office closure.”

Sorry if you missed this. Your order was dispatched on 8th January and delivered on 9th January.

Hope that helps clear things up.

Rated 5 out of 5 stars

Good experience

I received my order on time and it was well packed I thought the little bag of haribo was a nice surprise will be ordering again soon

January 8, 2026

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