Bullionhouse Reviews 

307
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff members are extremely knowledgeable, welcoming, and always ready to answer any questions without pressure. Consumers also love the transparent pricing, noting that the business offers some of the best rates for buying and selling precious metals. People consistently describe the overall process as smooth, efficient, and stress-free from start to finish. Some reviewers were not happy with the communication, noting that staff sometimes failed to proactively reach out with updates. A few individuals felt that customer service fell short of expectations, experiencing a lack of friendliness or unhelpful responses during their inquiries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting a professional, transparent, and... See more

Price

People report positive experiences with price, consistently praising the fair deals, unbeatable offers, and... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting that the entire process... See more

Customer service

Users describe positive interactions with customer service, consistently praising the knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had several different valuations on my partners 23380 GM 9ct gold curb chain, before I stumbled across Bullion House on Baker Street London. Bullion House gave the best valuation price on the chain... See more

Rated 5 out of 5 stars

Communication from the team was fantastic, quick responses & estimates given before travelling in. Jonathan was both friendly & professional. Their offices are welcoming & beautifully designed. I'm ve... See more

Company replied

Rated 5 out of 5 stars

Out of all the bullion houses on the market, I highly recommend Auronum. They consistently offer some of the best prices for buyers — I’ve purchased multiple coins and bars from them — and more re... See more

Company replied

Rated 5 out of 5 stars

I've had a fantastic experience with Jordan and Liam who are both extremely knowledgeable, insightful, and very helpful! They have always been more than happy to answer any questions I have (no matter... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

307 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(307)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service, prompt delivery and really well presented coins, extremely happy with the overall experience and will definitely use again.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

BH excellent

Bought a silver bar, very reasonably priced and fast delivery. Will use again.

January 31, 2025
Unprompted review
Bullionhouse logo

Reply from Bullionhouse

Thanks for the review!

Rated 4 out of 5 stars

As my first contact with Bullion House…

As my first contact with Bullion House and receiving a 10g silver ingot, I am really please with the service, the packaging and what I have found out about them since then. Looks like a good company use.

December 19, 2024
Unprompted review
Bullionhouse logo

Reply from Bullionhouse

Hi Martin,
Thank you for leaving your review and sharing your experience. Hope to do business with you again in the future.
Best wishes,
The Bullion House Team

Rated 5 out of 5 stars

Super fast great service

Super fast great service

November 15, 2024
Unprompted review
Bullionhouse logo

Reply from Bullionhouse

Hi Gavin,

Always a pleasure to get coins into our customers hands quickly. Hope to be able to assist you again soon.

Best wishes,
The BH Team

Rated 4 out of 5 stars

Purchase of Gold Sovereigns

I recently purchased some gold sovereigns online .
I received the sovereigns 4 days later by Royal Mail .
The shortcoming in the purchase was that I never received any email confirmation after paying on line nor any notification that the sovereigns were on their way or ready for delivery .

October 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent professional service.

Excellent professional service from Bullion House. After placing an order on their website I received a call from Jordan the same day. He carefully went through my order with me to resolve a technical issue and provided an exceptional service. The delivery was super quick also within 24 hours without any issue. This is a great company to deal with and the quality of the product is excellent as described. I highly recommend them. Buy with confidence.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

We received excellent and helpful service which made the process of selling our coin a pleasant experience.
Thank you to all at Bullion House.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

We were looking for a legit bullion…

We were looking for a legit bullion store and we search over the internet and found the bullion house here in london, we went to the store and Richard and Jordan were very accommodating and knowledgeable, I purchase their 24k Pamp 5 grams gold bullion and easily verified its authenticity in the store, good prices exactly like in their website. Would definitely buy from them again.

July 16, 2024
Unprompted review
Bullionhouse logo

Reply from Bullionhouse

Hi Sarah
Thank you for your review. It was a pleasure to serve you in store and we hope to see you back with us again soon.
Best,
The BH Team

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