Bullionhouse Reviews 

307
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff members are extremely knowledgeable, welcoming, and always ready to answer any questions without pressure. Consumers also love the transparent pricing, noting that the business offers some of the best rates for buying and selling precious metals. People consistently describe the overall process as smooth, efficient, and stress-free from start to finish. Some reviewers were not happy with the communication, noting that staff sometimes failed to proactively reach out with updates. A few individuals felt that customer service fell short of expectations, experiencing a lack of friendliness or unhelpful responses during their inquiries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting a professional, transparent, and... See more

Price

People report positive experiences with price, consistently praising the fair deals, unbeatable offers, and... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting that the entire process... See more

Customer service

Users describe positive interactions with customer service, consistently praising the knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had several different valuations on my partners 23380 GM 9ct gold curb chain, before I stumbled across Bullion House on Baker Street London. Bullion House gave the best valuation price on the chain... See more

Rated 5 out of 5 stars

Communication from the team was fantastic, quick responses & estimates given before travelling in. Jonathan was both friendly & professional. Their offices are welcoming & beautifully designed. I'm ve... See more

Company replied

Rated 5 out of 5 stars

Out of all the bullion houses on the market, I highly recommend Auronum. They consistently offer some of the best prices for buyers — I’ve purchased multiple coins and bars from them — and more re... See more

Company replied

Rated 5 out of 5 stars

I've had a fantastic experience with Jordan and Liam who are both extremely knowledgeable, insightful, and very helpful! They have always been more than happy to answer any questions I have (no matter... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

307 reviews

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4.8

All reviews

(307)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Bullion House is a great choice

I came across Bullion House by chance after doing a google search looking for the best places to sell gold, close to the spot price. I decided to give them a call and was put through to a gentleman called Jonathan. Jonathan explained the process in a methodical way while managing my expectations (Afterall he hadn’t seen the item I was selling). On the back of that conversation, I decided to visit their offices in Baker Street.
Jonathan reiterated our previous conversation and inspected the piece of jewellery in front of me, while explaining each step of the process. The item was weighed and the quality of the gold was tested in front of me, at no time was the item removed from my sight. I was given a price with no hard sell, just me left to decide if I wanted to accept.
The entire experience was seamless and full credit to Jonathan’s knowledge and professionalism. I am quite analytical, so I had a number of questions that didn’t seem to faze him at all.
Bullion House is a great choice if you have any gold pieces to sell.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, quick, and friendly

Jonathon was a gent, easy to deal with and got my value within an hour of him receiving my package. Upon my acceptance I was paid instantly. Proper company, and proper fella, would recommend.

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

Phenomenal service provided by Bullion…

Phenomenal service provided by Bullion House. Konor was great and offered fair business, a great price. These guys have the gold you are looking for and also extensive knowledge in the world of bullion.

Highly recommend,
Seth.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish…

Great experience from start to finish dealing with both Bullion House and specially Jonathan. From the first call he was knowledgeable and offered invaluable advice which continued to a smooth transaction. I’ll be in touch again Jonathan.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I bought 10 preowned silver coins. All in beautiful condition and 2026 for a price that could not be beaten online!!

Konnor Was helpful throughout the process, extremely knowledgeable and I will definitely be back in the future

Thanks mate

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Best price

Best price, professional and trustworthy. Would happily use again. Thank you Jonathan.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

I have visited Bullion House on…

I have visited Bullion House on numerous occasions and have always received excellent service.
Jonathan is highly knowledgeable, patient, and friendly, and has provided me with honest advice and the best prices each time I have visited to sell my coins.
Payment is made immediately.
They are a highly professional and trustworthy company that I would recommend to all.
They also have a wide variety of rare items available to buy and sell, including precious metals, autographs, memorabilia, and more.
I will definitely be returning to Bullion House soon.
5-star experience and service overall. Thank you

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Bullion House A Professional Service

I recently visited Bullion House and was very impressed with the service provided by Jordan and the team.

The entire process was professional, efficient and transparent from start to finish. Jordan was knowledgeable, approachable and happy to answer questions without any pressure or sales tactics. The purchasing process was straightforward, and I appreciated the clear communication throughout.

What stood out most was the quality of customer service. It is refreshing to deal with a business that combines expertise with genuine professionalism and attention to detail.

Overall, an excellent experience and one I would happily recommend to anyone looking for a reputable bullion dealer in London.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! The appointment was efficient and straight forward. My only slight issue was getting the right contact information that could help me get an appointment booked. The website forum wouldn't send my information through when I tried. Otherwise it was a pleasant experience!

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

I have found Bullion house first class…

I have found Bullion house first class to deal with. The service I received was always courteous and most helpful. The staff kept me informed of all items I was interested in. I also had a follow up call ensuring my goods arrived when agreed.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Visiting London

Visiting London and wanted a commemerative silver coin. Was not a big sale but Patrick was informative and helpful. Left very happy with a graded coin from the team at Bullion House.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

All I’ve had is nothing but a positive…

All I’ve had is nothing but a positive experience with Bullion house and all of their staff. I have been here on multiple occasions over the past year and have been treated with the upmost respect every time. I’ve always left extremely happy with the result I’ve received on all of the items that I have sold and will 100% be continuing my business with them.

April 16, 2026
Unprompted review

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