Bait and charge more approach. Trying to get an owner of a vehicle and no information that you will need an additional purchase until you make an initial purchase and then the cost is really high to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You couldn't tell me anything abouT the car. Only the vehicle and what year it was ,that I already knew, I wanted to know if it had a salvage title or if it was good and you couldn't even answer th... See more
Company replied
Deceptive Billing & Refusal to Honor Refund Policy I signed up for a $1 report (Membership ID: 531067534) and was surprised by an unauthorized $27.99 charge. Their welcome email explicitly says: "If... See more
Company replied
This organization is continuing to charge me even though I purchased a 1 time transaction. I have repeatedly contacted them to no avail, they don’t even respond to a request to cancel any memberships... See more
Company replied
Company details
- #5 of 5 best companies in Vehicle Inspection
- #14 of 14 best companies in Automation Company
- #123 of 123 best companies in Online Marketplace
About Bumper
Written by the company
Bumper, Your Go-To for Buying, Selling and Owning a Vehicle.
What if you had a digital dashboard for your car ownership needs? A place where you can access up-to-date vehicle history reports, compare vehicles, shop for the best auto insurance rates, get instant market value appraisal and so much more. Whether you’re shopping for a new car, comparing auto insurance policies or looking to sell an existing vehicle, Bumper has you covered every step of the way.
Car ownership made easy with Bumper
Bumper's mission is simple: make the car owning, buying and selling experience better and more affordable. Experience the Bumper difference:
- Vehicle history reports for one low cost
- Vehicle history reports for one low cost Access to reliable information on accidents, recalls, market value and more*
- Easy-to-use tools available online or through our mobile app
*Based on running 3 reports on Bumper vs. 3 reports on the leading competitor's website.
The Bumper advantage
Whether you're a car owner, seller or buyer, Bumper provides tools and resources to help you make more informed decisions.
Run vehicle history reportsBumper compiles reliable, up-to-date information from NMVTIS, JD Power, NHTSA, and many other top industry leaders data sources, including government agencies, insurance providers and car industry partners. Search by license plate, vehicle identification number (VIN) or make and model to find vehicle history reports, market value data, in-depth ownership costs and more.
We are a National Motor Vehicle Title Information System (NMVTIS) approved data provider.
Access premium savings from our trusted partnersBumper has partnered with leading car industry brands to unlock potential savings for you.
- Easily compare auto insurance quotes from more than 50 major companies with Jerry.
- Skip the line at the DMV with online title services using eTags.
- Receive an instant offer for your used, junk or salvaged vehicle with Peddle.
Get exclusive features available through Bumper
Your Bumper subscription includes access to Bumper Connect, a powerful tool that lets you monitor real-time data from your Wi-Fi enabled car. Get suggested car maintenance reminders, tire pressure gauge, odometer readings and so much more right from your smartphone.
Shop Bumper Marketplace for your next vehicleBrowse and monitor new and used cars from more than 50,000 dealerships nationwide. Set up alerts to receive real-time updates on any vehicles you may be considering buying.
Contact info
MSC - 672112 P.O Box 105168, 30348, Atlanta, United States
- +1-332-225-9745
- support@bumper.com
- bumper.com
1.8
Poor
823 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bait & Switch tactics
Bait & Switch tactics. BEFORE i paid they stated they had info on license plate. After I paid, NOTHING available for the license plate I needed.
February 24, 2025
Unprompted review
Reply from Bumper
Hi there Robert,
Your ability to locate a specific vehicle in our database can be dependent on a number of factors, such as the amount of information collected on that vehicle by government agencies, insurance records and industry sources.
Additionally, our data includes vehicles after 1981 when the standard 17-digit VIN was created. Automobiles, motorcycles, trucks and buses may contain vehicle history records. Unfortunately, we don't have history reports for RVs, motorhomes and tractors.
If you are unable to locate a particular vehicle in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have any additional questions please do not hesitate to let us know.
Reply from Bumper
Hi there Linda,
Thank you for reaching out.
We can confirm that your account was cancelled as requested on 02/12/25.
If you require any additional assistance, please email us at support@Bumper.com
Bumper.com was recommended by the DMV…
Bumper.com was recommended by the DMV for title reports. They offer reports for $1 without stating that you are signing up for an expensive subscription. Cancellation is impossible on the website and there is no customer service, live operators or even online chat available to help you cancel.
February 10, 2025
Unprompted review
Reply from Bumper
Hi there,
Bumper provides hassle free cancellation.
Once logged in, locate and click on the “Contact Us” option in the footer. From the available options, choose the “Cancel My Account” option. Confirm your cancellation request when prompted.
Or look for a "Chat With Us Live" link to chat with one of our team members.
You can also email us at support@Bumper.com. When cancelling, it helps to have your 9-digit membership id handy. You can find this in your Welcome New Member email, or on the right side of the Dashboard of your Bumper account.
If you have additional questions, please don't hesitate to contact us.
DO NOT BUY
DO NOT BUY! Absolute SCAM. The $1 dollar trial gets you locked into a contract even if you try to cancel they will continue to bill you until you get your bank involved. DO NOT BUY!
February 6, 2025
Unprompted review
Reply from Bumper
Hi there J.S.,
Thank you for reaching out.
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We are more than happy to resolve this matter for you and look forward to your response.
If you have any questions please feel free to contact us at support@Bumper.com
I had a disappointing experience with…
I had a disappointing experience with Bumper.com. They lure users with a seemingly innocent $1 trial, promising access to vehicle history reports. What they don't clearly disclose is that after the trial period, they automatically charge a hefty $22 per month — even for the basic plan.
The worst part? Cancelling the subscription is deliberately difficult. The process is obscured, with no straightforward option to manage your subscription easily through their website. Many users end up trapped in this billing cycle without realizing it until their bank statement reveals the charges.
February 1, 2025
Unprompted review
Reply from Bumper
Hi there AfriGazelle,
Thank you for reaching out and allowing us the opportunity to resolve this for you.
We are saddened to hear about your experience.
It seems you have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We are more than happy to resolve this matter for you and look forward to your response.
Additionally, we offer multiple hassle-free ways to cancel your account.
If you have any questions please feel free to contact us at support@Bumper.com
This company sucks!!
This company sucks!!! I use the $1 dollar promotion and the reports are incomplete not even 20% of info is there, after that they charge me $38.99 twice and I never signed for that, I tried to get in contact with them, but they don’t respond the emails and they have no option to talk to a real human. This company sucks. They will take your money and run!!!!
January 2, 2025
Unprompted review
Reply from Bumper
Hi there Jaime,
Thank you for reaching out.
We completely understand your concerns regarding the account.
Bumper wants our customers to be aware of the billing prior to creating an account with us.
When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
Each customer must agree to these terms before successfully creating the account.
This way our customers confirm they are fully aware of the charges including the date to cancel the trial.
Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
If you would like to review our Account & Billing FAQS please click here: https://www.Bumper.com/faq/billing/
If you have any additional questions, please don't hesitate to contact us by emailing support@Bumper.com
I used this site to check one vin…
I used this site to check one vin number and paid the 1$ fee , now I'm getting charged $24 a month for 2 months now , I feel this is a scam , I never signed up for monthly service , I'm reporting this to the BBS ,,, DON'T DO BUSINESS WITH THESE PEOPLE
December 10, 2024
Unprompted review
Reply from Bumper
Hi there Joe,
Thank you for reaching out.
Bumper wants our customers to be aware of the billing prior to creating an account with us.
When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
Each customer must agree to these terms before successfully creating the account.
This way our customers confirm they are fully aware of the charges including the date to cancel the trial.
If you still require assistance with your account, please don't hesitate to contact us by emailing support@Bumper.com
Bumper
They have been charging me a monthly $21 subscription after I used their services once, nearly two years ago.
Of course, I had no idea about it. How could I, when they did not email me a single monthly bill?
Their behavior is not different from that of a parasite. They drain the host (your bank account) without making themselves noticeable.
100% legal, 0% moral
January 11, 2025
Unprompted review
Reply from Bumper
Hi there,
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We are more than happy to resolve this matter for you and look forward to your response.
If you have any questions please feel free to contact us at support@Bumper.com
Seriously?
I tried to run a report on an RV I'm selling, just looking for specs. The site acted like it was creating a report, complete with a vehicle moving across a line like it was loading all this info. Then I paid for a trial membership, and opened the report and there was literally nothing in it. Every category said "0" except "clean title." How can the system not know that there's nothing to include in a report? I canceled my membership and hope this wasn't a scam to get my card info. :(
January 10, 2025
Unprompted review
Reply from Bumper
Hi there Temma,
Thank you for reaching out.
Your ability to locate a specific vehicle in our database can be dependent on a number of factors, such as the amount of information collected on that vehicle by government agencies, insurance records and industry sources. Additionally, our data includes vehicles after 1981 when the standard 17-digit VIN was created. Automobiles, motorcycles, trucks and buses may contain vehicle history records. Unfortunately, we don't have history reports for RVs, motorhomes and tractors.
If you are unable to locate a particular vehicle in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have any additional questions please do not hesitate to let us know.
Scam company through and through
Scam company through and through. I authorized a single transaction over a year ago and they ignored my requests to cancel. I finally used Rocket Money to get these crooks to stop pulling money every month.
January 9, 2025
Reply from Bumper
Hi there Tanner,
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We were able to locate your account and can confirm that your account was cancelled as requested.
If you have any questions please feel free to contact us at support@Bumper.com
What a joke
What a joke. I doesn't work. I canelled during promotion period and was still charged. Tried to get money refunded and they just said my subscription has been canceled.
January 7, 2025
Unprompted review
Reply from Bumper
Hi there Shawn,
I apologize for any confusion or inconvenience.
Your account was closed because it appears you disputed our charges with your bank.
Please be assured the account is canceled and closed.
We are locked out of any further transactions.
You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account.
If you have additional questions, please don't hesitate to contact us.
Tricky Scam alert
Tricky Scam, Watch your accounts closely after you think your done with these guys
January 6, 2025
Unprompted review
Reply from Bumper
Hi Ken,
We completely understand your concerns regarding the account. Bumper wants our customers to be aware of the billing prior to creating an account with us.
When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial.
Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. Please see this link for the sign up page link : https://www.bumper.com/lp/8b3bc4/5/subscribe/9b53ca
If you would like to review our Account & Billing FAQS please click here: https://www.Bumper.com/faq/billing/
If you have any additional questions, please don't hesitate to contact us.
Signed up for the $5.00 deal
Signed up for the $5.00 deal. Log into the site on my computer no problem. Went to sign in with my phone was not able to get on line. Asked for help on line and was told I had been banned. When I asked why the only response I got was contact via e mail customer support.
Contacted them via e mail and was told I was banned. When I asked why they said refer to the terms and conditions. That is no help as I have no idea what term or conditions I may have caused a problem with. Asked them again in an e mail and again was told the refer to the terms and conditions. If are not told what the problem is how does a person correct it. I did tell them I was running a vpn and asked if that was the problem. No response.
Only asking them what the problem is and they can't or won't tell me. Would like to hear a response as to what the problem is.
December 27, 2024
Unprompted review
Reply from Bumper
Hello Jeff,
We would be happy to look into this for you. Please feel free to contact us at support@bumper.com attn Heather
I paid the $1.00
I paid the $1.00, I plan to cancel before the 7 days are up.
I looked at several vehicles and was not impressed with the information provided.
So I looked at my own vehicles. My 2009 toyota Sienna has been banged up countless times, reported to insurance and repaired in legitimate body shops, including Caliber Collision at least twice. Damage done by Costco in their tire shop. fender benders and carport post scrapping by drivers in my family. Rear ended at stop lights. Honestly so many times that I have lost track. the van looks great because it has always been repaired by whoever's insurance was responsible. Bumper.com said that "no accidents reported ". I know otherwise, so how could I trust them for a vehicle that I don't know.
Buying a vehicle that they say has no accidents reported is a very risky decision.
January 4, 2025
Unprompted review
Reply from Bumper
Hi Michael,
I'm sorry to hear you ran into any inaccurate information in your reports.
Bumper is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you haven't already, we encourage you to check out the Monitoring feature, which you can activate on up to ten reports you have run. Once Monitoring is activated, you will be notified as soon as we receive any new information in that report, such as a new phone number, address or even court record.
If you have any additional questions, please feel free to contact us.
DO NOT USE BUMPER.COM
DO NOT USE BUMPER.COM. Used service on Dec 23, 2024 and afterwards additional charges that I did not make were made on my credit card. This company is a fraud.
December 22, 2024
Unprompted review
Reply from Bumper
Hello Frank,
At the time of sign up we do outline that this is a subscription plan that will auto renew until elected to cancel. We do apologize for any confusion, but this is a term that is agreed to before your account is created. Please feel free to contact us at support@bumper.com and we would be happy to assist you.
DON'T DEAL WITH THESE PEOPLE
Yes, Bumper got back.
What the Hell are they talking about?.
Another ""useless"" Generic Letter explaining how I got a Report. WHEN & WHERE? Bumper you show me where!!!
NOW:
In fairness $31.99 did go back into my Credit Card, when I checked yesterday, from November.
I should have got $31.99 + Exchange rate of a $1.44 + another Debit of $1.13 they took off.
It took them too long to Rectify ""there issue"".
So no: I not going to Recommend your company to anyone.
Give me a reason why I should Bumper?.
Can you change my Mind?.
I'll tell the story, you can Decide what you think of this Company.
Around spring time I decided I would like a vehicle Report, Sent Money for a $5.00 Report, I was told my Credit Card didn't go through. IT HAD & STILL DOES HAVE FUNDS. This gave me a Bad taste in my Mouth, so I didn't pursue it.
Lately, I noticed they have a ONE time $ amount for a Report, so I sent them that Money, they were back right away STATING we have a report for you.
Now this is were they start to Blow Smoke up your ass, with a Genetic email.
Got back & said, you can't ask for the same Vehicle report, you have to wait several months. YOU NEVER GAVE ME ONE BEFORE "REMEMBER".
I asked for a Report or Monies back. they refunded me (so they say) & cancelled my Membership.
SO I THINK THEY NEVER HAD A REPORT "EVER"
Contacted BBB US, they say my money has been refunded-----NOT AS OF TODAY, my Bank see's no such Transaction, it's been since November 30th.
SO WHO EVER READS THIS, YOU CAN MAKE UP YOUR OWN MIND.
A COMPANY YOU WOULD LIKE TO DEAL WITH OR NOT?.
A lot of Negative reviews.
December 18, 2024
Unprompted review
Reply from Bumper
Hello Max,
I am sorry to hear you had such a negative experience. I was able to review your account. I see that you were able to run a successful vehicle search. We do apologize we were not able to provide all the details that you were seeking at this time. Bumper is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
As you just experienced, sometimes the information they collect is not always 100% correct or some is missing. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you haven't already, we encourage you to check out the Monitoring feature, which you can activate on up to ten reports you have run. Once Monitoring is activated, you will be notified as soon as we receive any new information in that report, such as a new phone number, address or even court record.
Additionally, I can confirm that we issued a refund of $31.99 on 11/23/24.
If you have any additional questions, please feel free to contact us.
Crooked ass company
I never knew these guys… some how I got signed up and a few years later saw i been getting charged by them monthly .. which accumulated to over $600… they gave me 3 months back and basically told me the rest of my money doesn’t fall under their guidelines of reimbursement… fuckig crooks and thieves….
December 16, 2024
Unprompted review
Reply from Bumper
Hello Devin,
I see you were able to speak with our corporate care representative previously. We do apologize for any inconvenience, but as previously stated we are unable to issue any additional refunds at this time.
Took my money and when trying to search…
Took my money and when trying to search my car it didn’t come up! They robbed me for 5$! Scam and don’t use!
December 14, 2024
Unprompted review
Reply from Bumper
Hi there Nathan,
Your ability to locate a specific vehicle in our database can be dependent on a number of factors, such as the amount of information collected on that vehicle by government agencies, insurance records and industry sources.
Additionally, our data includes vehicles after 1981 when the standard 17-digit VIN was created.
Automobiles, motorcycles, trucks and buses may contain vehicle history records.
Unfortunately, we don't have history reports for RVs, motorhomes and tractors.
If you are unable to locate a particular vehicle in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have any additional questions please do not hesitate to let us know.
How many times do I need to cancel?
I cancelled bumper.com well over a year ago, and that was after they had billed me for 6 months for a service I never signed up for, nor eveow many times do i need to cancelr used, and now they have mysteriously popped up on my bank statement again. Their entire operation is a total scam.
December 24, 2023
Unprompted review
Reply from Bumper
Hi there John!
Thank you for reaching out.
We are saddened to hear this.
Please email us so we can resolve this for you.
Support@Bumper.com
We are always more than happy to assist!
Band of thieves
This is a group of thieves. The plan was once in November 2023 not used again in the next 12 months. They prey on the forgotten subscription and continue to bill for worthless deliverables. They can definitely stick that $300 up their arse. May them and their families get sick over the holidays and not recover.
December 11, 2024
Unprompted review
Reply from Bumper
Hi there Matthew,
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We are more than happy to resolve this matter for you and look forward to your response.
If you have any questions please feel free to contact us at support@Bumper.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.