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Bunny Bistro Reviews 

1,258
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 191 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often praise the wide range of fresh pet food, beautiful packaging, and wonderful treats that their animals adore. Buyers are consistently impressed by the reasonable prices and the exceptionally fast, reliable shipping service. However, some people mentioned receiving dusty or very bitty hay, alongside pieces that were chopped too small for their pets. A few buyers also noted occasional problems with incorrect items sent or unexpected changes in product appearance and quality. Shoppers occasionally observed that certain batches contained shorter stalks or unexpected color variations.

What people talk about most

Product

Customers had positive experiences with product, noting that items arrive fresh and are consistently of... See more

Quality

Reviewers mention positive feedback about quality, praising items as fresh, safe, and of top-class standards... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting prompt arrivals often within a... See more

Service

Consumers find service to be exceptionally positive, praising the promptness and efficiency provided.... See more

Price

Reviewers highlight positive aspects of price, consistently noting that the products are offered at amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got Betty Beau as a rescue. Being a young disabled woman my animals are my love & life. Bunny Bistro is the one stop shop for all her needs and the customer service team are so helpful especially fo... See more

Company replied

Rated 5 out of 5 stars

Nothing is more important than her fluffy eared Ladyship. Bunny Bistro should think themselves honoured to serve her, and they certainly do step up to the mark. Products are first class, pack size... See more

Rated 5 out of 5 stars

Got stocked up just before I sadly lost Bertie Joe so adopted another bunny and she, Roxy Roxelanna approves of your rabbit mix/hay. Unlike Bertie, Roxy loves her bunny treats so will be stocking up... See more

Company replied

Rated 5 out of 5 stars

I have been ordering from Bunny Bistro for many years now, my rabbits and guinea pigs love their products, which are reasonably priced and always arrive very quickly. The range of 1kg bags is not a... See more

Company replied



Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Here at Bunny Bistro, we have been importing & manufacturing pet food for over 10 years, during that time we have developed great relationships with growers & suppliers all across the world! This has really helped us become one of the biggest importers of dried botanical products in the UK. We stock a very large variety of products, including leaves, flowers, herbs, forage and dried fruit & veg, all of which is free from harmful pesticides and perfect for your fluffy friend!


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,258)

179 reviews in the last 12 months

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Rated 5 out of 5 stars

So pleased I found Bunny Bistro

So pleased I found Bunny Bistro, the website is easy to use, quick delivery and my rabbits love the herb and flower mix, they get so excited when I get the box out and the 1kg bags make it affordable.

April 3, 2025
Rated 5 out of 5 stars

Excellent quality

So easy to order, first class products, I always know that our bunnies are going to be very happy with the quality of the dried dandelion leaves and the plantain. Even better, delivery is speedy.

April 1, 2025
Rated 4 out of 5 stars

Great products and service

Great products - dandelion roots, Hippy Herbal Haze x3 types. Arrived very quickly. Bunny loves them.
My only issue, and the reason they got 4 stars not 5, was the amount of bubble wrap included in the package (way too much).
However, I messaged Bunny Bistro with my concerns and they replied the next day stating they had previously had issues with the Hippy Haze containers breaking in transit, hence the extra packaging. They said that they are currently reviewing their packaging so hope to be more eco friendly soon.
I would recommend

March 26, 2025
Rated 4 out of 5 stars

SQUARED UP

I placed an order for my 2 bunnies I ordered 4x pack of Blossom Bars but was only delivered 1x pack of Blossom Bars contacted them 3 times over it was completely ignored 😡

I received the items that was missing and a couple of things extra for my rabbits as you can see Bunny Bistro have responded here I've checked emails nothing possibly went in spam folder bit of a mess mistakes happen but rectified mistakes are where your reputation starts and ends I except the mistake I except the apology and we are all squared up I'll move on the products and business is very good this situation is unfortunate

March 14, 2025
Unprompted review
Bunny Bistro logo

Reply from Bunny Bistro

Hello Leanne,

I’m so sorry to hear that you feel this way. We truly value each and every customer, and it’s never our intention for you to feel scammed or unheard.

We do have records of you reaching out on two occasions, and we responded requesting further information to help resolve the issue. I apologise if our replies didn’t reach you — I completely understand how frustrating that must be.

I’ve just sent you another email so we can assist you further. Please keep an eye out for it, as we’d really like to make things right and ensure you have a positive experience with us.

Thank you so much for your patience, and I look forward to hearing from you soon.

Warm regards,
Megan

Rated 5 out of 5 stars

Happy piggies

My guinea pigs where very happy with their snacks. They came well packed and was delivered very fast. I will order again.

March 21, 2025
Unprompted review
Rated 3 out of 5 stars

Great products, could be packaged better

Bags came in an oversized box with no packaging to pad them out, usually a large amount of dust in the bottom of the bags. I understand this is unavoidable due to teh nature of the product, but being battered around in a box that's twice the size it needs to be is not going to help.

March 4, 2025
Rated 5 out of 5 stars

Deluxe rabbit box

Thank you for my fab order . Really pleased with the selection. I always buy the deluxe rabbit and guinea box as you get a good variety of forage and flowers .

February 24, 2025
Rated 5 out of 5 stars

Amazing quality

This arrived the day after I ordered it..A beautiful big box full of goodies my rabbit will enjoy...thankyou so much.

March 3, 2025
Rated 5 out of 5 stars

We got the Binky's ☆ …

I've given Bunny Bistro 5☆ because when Initially I had a complaint about an Item. They reached out & without further a do put everything right ,In a kind and compassionate way. Which is exactly what you need when you're caring for a little rescued Bun..We got the Binkys & the Zoomies so that's great signs of approval.

February 28, 2025
Rated 5 out of 5 stars

Great quality & great service. A+

I’ve ordered several times and products have always arrived quickly and been good quality. My buns have always been happy, and I would order their products again. I have also recommended them several times on rabbit forums.

February 26, 2025

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