Bupa UK Insurance Reviews 

So anyone that is in it for a cold or you woke up with an infection or something this bupa is a waste of time, you call them you can have a video appointment pretty much straight away but after probably couple calls after being sick with infection etc all they tell you is just need to call 111 or your local gp so whats the point having a private medical insurance, or after speaking to the nurse they send you an email stating you might or might not get a face to face appointment same day and even for that you need to follow links to have it booked and pay for it extra, now imagine your really sick, got shiver's, fewer and everything you must go and have to do all
of that where they could be the case of you just ringing them up and they say yea we can see your sick just come over, now for those who has some serious illnesses that all the sudden has popped up in your life, you will call them and they will ask you to have some papers filled by your local gp to make sure youve not had previous illness , which means it might take a month or so , so unless your bupa plan has already have had them gp records checked you are not getting anything done anytime soon with a private medical insurance honestly its a scam waste of time, in a short note you have medical insurance but must go and see your own gp anyways

Helpful staff over the phone. Easy to book an appointment on the app. Slightly challenging to find my approved treatments on the app. But once I found the page all the information I required was on there.

I received clear, factual answers/advice and achieved all that I had sought in phone call.

Every body was so helpful and I had three tests done while at the clinic and when I had to wait a few minutes for a blood test the staff were so sorry that I had to wair.

Quick response, nothing was to much trouble to arrange

My experience from start to finish was what I’d call exceptional, the people at the other end of the phone with Bupa were so helpful, knowledgeable, and so pleasant to get me the care I needed, 100% to them all, I had a full hip replacement at the Albyn Hospital Aberdeen which again I would call exceptional, staff, surgeon, nurses, the catering staff and anyone else I’ve missed were also 100% in my book,I’m getting quite old now and it’s not my usual way of getting care but saying that I’d recommend (if affordable I must say)to have some medical insurance.
Thank You to everyone on getting me on my road to recovery.

from the 1st minute i called to the last minute i was dealt with in an excellent manner

My consultant I eventually saw was great! There was a bit of a wait for my appointment because the first consultant I booked, cancelled the appointment and I had to rebook with someone else. Please make sure that consultants listed in the referral are available to treat you.

Representative was very helpful
Went through steps very patiently and guided all the way.

Did an online consultation, and given a referrral. Tried making contact for an appointment with a consultant through mybupa app. Nothing happened, although it did say response within 24hrs. This was 4 days ago.

Excellent service as always, the best!

Very quick and easy to submit a claim and funds paid with 3 days.

It’s all been very smooth from start to finish. The consultant asked lots of question's explained his thoughts & arranged x-rays & mri. A follow up visit has been arranged.

I have always had very good and helpful service.

Very easy and helpful staff at Bupa,
Nothing was to much trouble.

I had a query and received an answer via a system that required me to share my email password or put an app on my email system. I was concerned as I have been scammed in the past and raised this by phone and was asked to email my concerns to members services. The reply came via the same system and when I pointed this out-you've guessed it - they replied via the same system that I and the BUPA operative I spoke to on the phone were concerned about. Were they not reading the emails? Or was there some other reason - I cannot think of a good one

Hopefully any response will not again use the same system that I queried

Easy to follow application. No dramas, payment authorised.