Burgess & Co Reviews 

376
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally supportive and helpful, maintaining a calm, personable, and professional attitude throughout the entire property journey. Consumers note that the dedicated team goes above and beyond to keep everyone fully informed, guiding them smoothly and reducing the usual stress of buying or selling a home. Some reviewers were happy with the practical assistance provided, including helpful recommendations for reliable local tradesmen and expert liaison with solicitors. People also noted that the communication remained consistently clear, prompt, and reassuring, which made complex property transactions significantly easier to handle.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as exceptionally supportive, polite, and... See more

Service

Customers consistently note positive experiences with service, describing the staff as polite, proactive, and... See more

Customer service

People report positive experiences with customer service, highlighting that staff members are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve just sold our home through Burgess & Co and honestly couldn’t be happier. The whole team were professional, super helpful, and always quick to respond. They stayed on top of every detail and ke... See more

Company replied

Rated 5 out of 5 stars

Tanya and Ben and the whole team at Burgess & Co were brilliant. They went above and beyond to get stuff sorted and remained calm, personable and professional throughout our house purchase. They held... See more

Company replied

Rated 5 out of 5 stars

Burgess were absolutely superb throughout the whole moving process. It is a breath of fresh air to actually deal with honest estate agents who do exactly as they say they will. We were informed o... See more

Company replied

Rated 5 out of 5 stars

Ben Draper is fantastic he never gives up always pushing for a successful outcome. We have at long last got there I am thrilled today. I am very lucky I was sent to Burgess and Ben. Someone was lo... See more

Company replied


Company details

  1. Real Estate Agency
  2. also in
  3. Real Estate Agents

Written by the company

Burgess & Co Estate Agents.


Contact info

4.9

Excellent

TrustScore 5 out of 5

376 reviews

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4.9

All reviews

(376)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Used this estate agency for a second…

Used this estate agency for a second time, always helpful and they listen.
Nothing too much trouble, would definitely recommend

October 1, 2025
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Reply from Burgess & Co

Thank you for your review. We are pleased you were happy with the service you received from the team. Best wishes.

Rated 5 out of 5 stars

Burgess & Co were very professional

Burgess & Co were very professional and diligent in looking after all aspects of my house sale. I would definitely recommend them to other potential buyers and sellers.

October 8, 2025
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Reply from Burgess & Co

Thank you for leaving us a review, we really appreciate it. It was a pleasure dealing with you. Wishing you all the best for the future.

Rated 5 out of 5 stars

Brilliant company.

Ben and team have treated me with compassion in this diffcult time of selling my Mothers home.They were knowledgable and very professional.I was kept updated at all times and was only a phone call away if i wasnt sure of anything.
Thank you Ben and team.

September 28, 2025
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Reply from Burgess & Co

We really appreciate you taking the time to leave us a review, thank you. We are glad you were pleased with the service you received during this difficult time. Wishing you all the best.

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Rated 5 out of 5 stars

Thank you burgess and co

After nearly a year on the market with other agents we moved to burgess and co and sold within the month. We found that we had one point of contact, who would always return our calls if he couldn't do so immediately. We found they were honest and up front and never made false promises, just to get our business.

September 5, 2025
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Reply from Burgess & Co

Thank you so much for taking the time to leave us a review, we appreciate it. We are glad we managed to sell your property & it was a pleasure dealing with you. Wishing you all the best for the future.

Rated 5 out of 5 stars

The brilliant team at Burgess

very friendly approach and communications. Kept us well informed and explained details of the process in a clear manner.

September 5, 2025
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Reply from Burgess & Co

Thank you so much for leaving us a review, we are very grateful. Wishing you all the best.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, always kept us informed and up to date with our house purchase. We delt with Ben Davey who was proactive with phone calls, took time to answer questions, and was kind and helpful. I would definitely recommend.

September 5, 2025
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Reply from Burgess & Co

Thank you for your review. We are pleased you were happy with the service you received. Wishing you all the best.

Rated 5 out of 5 stars

A very positive experience

The whole team were very friendly and helpful. Responded quickly to emails and kept me updated throughout the process with phone calls/emails, and went above and beyond when I needed them. This is the second time we have used them, and I would definitely recommend Burgess and Co.

August 29, 2025
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Reply from Burgess & Co

Thank you for taking the time to leave us a review, we really appreciate it. It was a pleasure dealing with you and we hope to assist you again in the future. All the best.

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Rated 5 out of 5 stars

Dream came true

Burgess & Co have a great team of people working for them with loads of experience. They made the whole process really easy always on hand to answer any questions I had. I really can't thank them enough.
John Ford.

August 29, 2025
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Reply from Burgess & Co

Thank you very much for your review John. It was a pleasure dealing with you. Wishing you all the best.

Rated 5 out of 5 stars

Burgess & Co made selling my late…

Burgess & Co made selling my late father's property as easy as possible for me. They always answered any questions I had in a timely manner and guided me through the whole process from start to finish. I would thouroughly recommend them.

August 20, 2025
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Reply from Burgess & Co

Thank you very much for taking the time to leave us a review, we really appreciate it. Wishing you all the best.

Rated 5 out of 5 stars

Very Proactive & Professional

Highly recommend this estate agent! They were incredibly proactive and brilliant at communicating throughout the entire process of selling our house. From start to finish, they kept us informed, answered all our questions promptly, and worked tirelessly to ensure a smooth and successful sale.

August 8, 2025
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Reply from Burgess & Co

Thank you so much for taking the time to leave us a review, we are very grateful. We are pleased to hear that you were happy with the service you received. Wishing you all the best for the future.

Rated 5 out of 5 stars

A great service and customer journey…

A great service and customer journey from start to finish. Although the stages of the sale were dealt with by different people, everyone in the process were always professional and effective. Nothing was ever too much trouble and they were always very helpful with any issues that needed to be dealt with. I have no problem in highly recommending Burgess &Co and would like to thank all of those who were involved in helping to sell my Mum’s flat.

July 30, 2025
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Reply from Burgess & Co

We really appreciate you taking the time to leave us a review. We are pleased to hear you received a good service from all the team. Thank you for your custom.

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Rated 5 out of 5 stars

Very Professional and Courteous

Very professional and courteous. I dealt with Ben Davey most of the time and was nothing short of brilliant when keeping me updated with the overall progress. In fact the whole team were excellent - Cannot fault them. Thank you for everything .
Kind Regards
Lorenzo

July 30, 2025
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Reply from Burgess & Co

Thank you so much for taking the time to leave us a review, we really appreciate it. We are pleased to hear you were happy with the service you received from the team. Wishing you all the best.

Rated 5 out of 5 stars

Great communication

Great communication, always very courteous people to talk and email with !
Great rapport with Ben and Paul with whom I dealt with mainly.
On hand to deal with any issues I had quickly and effectively.

July 18, 2025
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Reply from Burgess & Co

Thank you for your 5 star review, we really appreciate it. Wishing you all the best in your new property.

Rated 5 out of 5 stars

My house purchase took a long time

My house purchase took a long time, but Burgess & Co. were pro-active on my behalf, communicated well & responded promptly to my questions.
I would strongly recommend Burgess & Co. and would certainly use the company again in the future, should I have the need.

July 11, 2025
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Reply from Burgess & Co

We really appreciate you taking the time to leave us a review. We would be delighted to assist you again in the future. Wishing you all the best.

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Rated 5 out of 5 stars

Excellent products and service

Very helpful company, good products, straightforward ordering process, including having item delivered to a 3rd party with no problems. Item delivered next day by Fed Ex, who were also very good.
My friend is delighted with her garden sculpture.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from viewing to completion

From viewing a property to completion, all staff have been friendly and professional.
The help and support have been outstanding.

July 11, 2025
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Reply from Burgess & Co

We really appreciate you taking the time to leave us a review, thank you. Wishing you all the best.

Rated 5 out of 5 stars

Excellent service from the first visit…

Excellent service from the first visit and throughout the sale process. Clear and frequent communication and very helpful advice and guidance with all the formalities. The whole team at Burgess were so friendly, professional and efficient. With their help and expertise the sale was much faster than expected. I wholeheartedly recommend them.

July 7, 2025
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Reply from Burgess & Co

Thank you so much for taking the time to leave us a review, it is appreciated. It was a pleasure dealing with you. Wishing you all the best for the future.

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