DO NOT ORDER FROM THIS COMPANY
On 8/25/2020 I ordered a laser pointer for $259.00. After I ordered the product, and did not hear from the company for a couple of days with a confirmation, I decided to cancel my order.
On 8/27/2020 I sent an email cancelling my order. Within 4 hours I received this response:
"I am sorry to miss to give you a confirmation.
You package have been sent out yesterday. It is on the way now."
On 8/29/2020 I received the following email from the company:
"I am sorry, the package is intransit now. When you received the package, pls contact me, and we will tell you how to return it back."
On 8/31/2020 I received the package and asked them for a return authorization. Here is the email I received from them with regard to returning the item:
"If return, you will need to return it to our China factory. Our US warehouse does not accept return as they have no ability to test if the item returned is still suitable for sale. And you have to bear the return fee.
Is that ok for you?"
Note: There was no mention on their website about their return policy and the fact that the purchaser will have to return it to China and incur the expense.
I returned the item to China at a cost of $145.00 plus a restocking fee($10), and handling fee($15). I am out $170.00 dollars.
Caveat Emptor!
This company is not in any way shape or form ethical!