Thank you for taking the time to leave a review, though we’re disappointed to hear that your experience was not as expected.
We would like to clarify that our intention has never been to patronise, but rather to provide clear, accurate guidance based on the current legal standards. As part of our duty as professionals in fire safety and electrical compliance, we informed you of the appropriate Grade and Category required for an HMO under BS 5839. This isn’t an opinion—it’s a legal requirement designed to protect tenants, and we always aim to ensure landlords are fully aware of their responsibilities.
We also suggested you verify this with Bristol City Council and obtain a fire risk assessment, which is essential for HMOs. These are proactive steps we recommend to support compliance—not to confuse or overwhelm, but to help you meet your legal obligations.
Your review suggests frustration with the content of our report, but it’s important to note that our recommendation to upgrade your fire alarm system was made in 2022. To date, these recommendations have not been acted upon, which falls under your responsibilities as a landlord. It is our job to report honestly and clearly, even when the findings are not what a client hopes to hear.
We also stand by the quality of our communication and service:
• Booking confirmations and 24-hour reminders are automatically sent to ensure you’re kept informed.
• You were notified when we were en route to the job.
• The required work was explained in person, and we responded promptly to all follow-up questions via email.
Unfortunately, you opted to act on advice from someone not qualified in fire detection rather than following our professional guidance.
We appreciate all feedback, but we must ensure that it does not misrepresent our services or the facts of the situation. We remain committed to helping landlords stay compliant and safe, and we always welcome questions and open dialogue from our clients.
— Burridge Electrical
