Burton Mccall Reviews 30

Another company we have used for many years, they get so many things right, yet they are just lacking in that final mile.

Delivery times are not consistent, so dont expect your items in a hurrya, apart from that they offer a solid service

Sent off 2 pairs of 30+ year old Felco secateurs. They have returned, with signed for delivery, looking like new. Much cheaper at £30 each, than buying new Felcos.

This is a review for the product and customer service from GreenPan (UK), but this is relevant for Burton McCall (who are the distributor behind the website) and GreenPan Belgium who are the manufacturer.
I purchased a Venice Pro Evershine set in May 2024 directly from the UK website of GreenPan UK. GreenPan is one of the few manufacturers that state that its pans are PFAs free and this was the main appeal for myself as well. The set has been since discontinued however it is still(September 2025) available to purchase from Amazon and the US website, so marketing material is still available online. Some other sites also have some information on this despite showing items out of stock. The collection is advertised as metal utensil safe and all Thermolon coated pans such as this one comes with a 2-year warranty for the coating.
After a few months of use (and without using any metal utensils and being extra careful with cleaning etc as the pans were used for baby food preparation) the coating started chipping in some places. In late August 2025, I put an enquiry through the website I had bought the pans from. I received a response from an email address from Burton McCall customer services who in June 2024 took over full distribution of GreenPan UK.
After sending the receipts and photos of the issue, I initially received generic information on chipping, on how to prevent it and on how the coating adheres to the surface. When I replied, clarifying and stating that I would like to claim under the warranty, my claim was accepted and I was told which collection the replacements would be from, as the Venice collection had been discontinued. Because there were not equivalent sizes, I suggested 2 pans from one collection and one from another. They confirmed that they had ordered the pans (from one collection) and “that they would be with me in 2-3 working days”. After exchanges of multiple emails stemming from the fact that one of pans was not a like-for-like replacement, Burton McCall went back on their decision to replace the pans. The reason was the material of the “body” of the pans (explanation follows). I have included below direct quotes from the correspondence.
It became clear that Burton McCall did not know what the material of the body was for the pans I own. It turns out the reason they would replace the pans was because they “were under the impression that this collection was made with Aluminium”, that “The coating doesn't just chip on it's (sic) own. It is very tough.” And “Chipping is seen as wear and tear but we are instructed to replace if the pans are made of aluminium under the coating as there is a slight possibility that food could come into contact with the aluminium. Stainless Steel, on the other hand, is perfectly food safe.“

Some of the online material (which they had seen from the early days in our correspondence but appears they did not examine) stated stainless steel as the manufacturing material although there was conflicting information also therein.
After me pressing on finding out what the material was, they claimed to have confirmed with GreenPan Belgium that it was stainless steel and my claim was essentially rejected. Here is what they confirmed
“They (i.e GreenPan Belgium) know that these pans can chip at any time but only as a result of mis-use, ie. inappropriate storage of the pans or the wrong utensils used. Your pans are perfectly safe to use. The damage you have shown in your images is extremely slight. They should have years of use ahead of them.”
Knowing that I had not used the “wrong utensils” or stored inappropriately, and in fact reading the recent Trustpilot reviews, it all leaves me thinking that these products are not fit for purpose, and the company is not willing to back up their claims with the warranty or be clear with consumers with a multitude of information that you can only find out repeatedly questioning customer services or forensically investigating online information.
Overall, I have had an extremely disappointing experience with both the product and the customer service. The product claims are not valid, the warranty is worthless and the customer service falls short. What’s more, there are cases where it would be unsafe to consume food from some of the ranges from GreenPan when chipping is present, which is ironic because one of GreenPan’s selling points is that there are no nasties leaching into our food message. What a shame for a company that appears to be doing the right thing – all in theory.
I should say for completeness that I was offered a 20% discount to use to purchase new pans, which needless to say, I will not be using.

Dreadful so-called customer service... selective hearing

I've got a 2.5 year old greenpan pan with a clear manufacturing defect (the handle fell off !!!!) , I don't have the receipt any more (bought from JohnLewis) and they won't sort the problem out.

The product is clearly junk and they don't honour the warranty, and reply when it suits them.

Just got my Felco2 secateurs serviced by these guys after years of use. They have come back like new! Would highly recommend to anyone who has Felcos.

Brilliant craftsmanship, and after a blip, service. My secateurs (7) that have been with me since '89, came back to me better than new. 👌🏼

I sent two pairs of Felco (models 10 and 12) to them to be serviced. The blades were notched and the mechanism corroded and seized up, meaning that they were pretty ineffective. The turn-round time was quoted as 28 days. I received them back early - two weeks, to be exact, and they looked for all the world like brand new pairs. The blades had been replaced, and they had been completely stripped down, cleaned and oiled. I discovered that the revolving lower handles had also been replaced, as they were now finished with a non-slip surface rather than the original shiny one. This is very helpful for my arthritic fingers. The labour, parts and postage back to me cost 27.50 per pair, but this is a very fair price given the quality of the work - and the fact that the full price for top of the range Felcos is about £120. I know I have a third, very old pair somewhere so I will now have to hunt them out! I can't fault Burton Mccall, and will recommend them to the members of my gardening club.

Massive thanks to Burton McCall (Leics, UK) for sorting my old 1991 Swiss Army “Camper” Knife out. I sent it to them in late Jan with no scales, no keyring, no tweezers and no toothpick advising the tools were so sticky that despite all the usual cleaning tips that I couldn’t access several tools. Having agreed on the repairs they sent it to Switzerland, back to the factory.

Last week this arrived back with new Camper scales (as cheekily requested) and a new keyring, new tooth pick and the tweezers replaced too (none of which I asked for nor expected) and a nice little pouch as well.

My SAK is like new…beautifully serviced, oiled and they have even sharpened the blades. It was well worth the wait and the £9.98 fee.

To say I’m happy to have my old friend back is an understatement. I was slightly reticent about what I’d get back but I’m blown away by the service and quality of workmanship. Burton McCall were professional and virtuous from the initial phone call and right through the entire process. I would not hesitate to recommend them.

Sent off my FELCO 4 secateurs for repair and they've arrived back better than they've looked in years. Wish I'd taken a before photo. Well worth the money for a sentimental tool.

I've used Burton McCall for years - excellent service for Victorinox warranty & spares. Helpful & professional. Well done :0)

My Felco 6 secateurs were blunt, the red plastic on the handles was torn, the metal blades were stained brown and (final straw), the spring between the handles had got lost. They came back from servicing looking new and I'm very happy

Fantastic company!
Sent in my 25 year old pair of Felco 7 Secateurs for a full rescue, as they had become incredibly blunt and notched from years of hard use.
They were given to me by my father so also have sentimental value.

They were sent back 4 weeks later looking brand new! As far as I can see everything was replaced bar the base framework.

They’re now slightly intimidating in their sharpness and look stunning !

A very professional company and at a price that can not be disputed is well worth the money.
Thanks very much.

Had to send off two Swiss Army Knives for service/repair Though away for a number of weeks and had to make an expected contribution of £10 as I had damaged one as my own misuse they were returned like new Delighted and thank you for a tip top customer experience

Pliers broke on my Swiss champ, they sent it to the factory in Switzerland and it came back like new with all other parts serviced, sharpened and new scales. No charge very pleased with the service. Turnaround time was lengthy but well worth it. First class companies.

Felco secateurs were wrecked, was going to replace them found this company online.

Secateurs were serviced and parts replaced, came back quickly as good as new, really pleased.

Sent off a pair of Felco 2 secateurs for refurb that had seen much use and we're pretty worn out. They came back looking like new and a lot sooner than I thought. They will last for many more years. Great service and at a reasonable price! Would recommend BurtonMcCall.

A brilliant service. My battered old Felco secateurs came back from service as new. Not only new blades, but also the handles have been refurbished.

Sent my old and very abused Felco secateurs off for service and was amazed when they came back looking like new. Extremely good value!

Recently sent some Maglite's to be serviced including one sentimental Cammo Mag which had been personalised with an engraving. Instead of sending the personalised Maglite back, it was replaced with a black mag. after speaking to customer services i was told that the personalised mag had been disposed of and i should have left a note for it to be sent back to me.

"If we had known that any of the torches had sentimental value, we would of course have sent it back to you"

surely their staff should have the to common sense to realise that this torch was sentimental due to the engraving?

Received spare parts for my maglite as promised. No charge either just had to wait for trading to start up again but they didn't forget.