Burton & Co LLP Reviews 

122
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing helpful advice, answering questions clearly, and keeping buyers informed throughout property transactions and legal matters. People often describe the overall service as prompt, professional, and incredibly reassuring, making complex conveyancing processes exceptionally smooth and stress-free. Some reviewers were not happy with the communication and support received, noting frustrating experiences of feeling ignored and unsupported during difficult probate cases. These few individuals felt the lack of timely responses added unnecessary stress and frustration to an already very sensitive family situation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

People report high satisfaction with the service, highlighting professional, helpful, and prompt support that... See more

Customer service

Clients share positive opinions on customer service, highlighting polite communication, helpful answers to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 4th time that we have used Burton and Co. This time was rather more complicated due to us selling our shared ownership home and buying a new build 350 miles away. Julie in particular has b... See more

Rated 5 out of 5 stars

From the start of the process at the end of April until the completion of the sale I can not praise enough Bethany Bayes who handled the complete process. Her clear communication, guidance and re... See more

Rated 5 out of 5 stars

Julie has been absolutely brilliant. We had a slightly complicated case and at the start things were not great but once Julie took over we have had excellent service and communication. We have used Bu... See more

Rated 5 out of 5 stars

We purchased our first home and used Burton & Co as they had been recommended to us by a family member. They have been really brilliant, we cannot fault them at all. Communication has consistently be... See more


Company details

  1. Legal Services

Written by the company

Burton & Co are dedicated to changing the way you see lawyers. Our aim is to provide the highest quality legal advice and expertise for our clients in a way that is far friendlier, more accessible and clear-talking than you might expect from a law firm. We are based in Lincoln and Sleaford and have a proud tradition of serving the people of Lincolnshire for over 200 years.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

122 reviews

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4.5

All reviews

(122)

35 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor practice

Jayne Coddington refused to act on my instructions on more than one occasion. If she had done, then the matter would have been closed at least 6 months sooner, but instead cost myself more unnecessary money. She refused to send letters on my instructions and made me look weak. Jayne wasn't strong enough and shouldn't be allowed to take unnecessary monies when matters could have be solved long before. Jayne said I couldn't say and do things but the other parties solicitor did exactly that and was far stronger. The letter contained paragraphs that would have brought and end to matters sooner and stopped the other party saying things that I would have already explained. Steer well clear of this practice and save money that shouldn't have been spent if Jayne had acted upon my instructions.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great conveyancing from Suleman

I've had such a great service from Suleman at Burton & Co. I would highly recommend the firm - Suleman always responded promptly, kept me updated and provided such a great, personal, customer focused service; he made a massive difference during the sometimes very stressful process.
You often hear complaints about the conveyancing side of sale and/or purchase but I have nothing but praise for the company. Would definitely be my first choice next time around.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Richard French dealt with our will…

Richard French dealt with our will making and power of attorney. He answered all of our questions in straightforward English with no jargon. A seamless service! I will have no hesitation in using Burton and Co. services in the future for any legal matters.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant and fast

Brilliant and fast work from Suleman. Constantly kept me up to date. Made moving as a first time buyer so much easier than anticipated

October 21, 2024
Unprompted review
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Rated 5 out of 5 stars

First class service

A stressful and slightly complicated property conveyance was handled seamlessly by Felicity Lacey who helped keep everything on track and controlled. Her calm manner and down to earth approach was a breath of fresh air as was her approach to always keeping us informed every step of the way! Thank you Felicity!

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Completely and consistently excellent.

We had a complicated move across two UK legal systems but from start to finish Suleman Ali, our conveyancer, was completely excellent. He understood our concerns, kept in focus our goals and from his manner, to his speed, updates and explanations, he inspired confidence. He was consistently on the ball, friendly, detailed, responsive, straightforward and an all round pleasure. We were so happy we picked Burton and Co, as most other things with our move were a headache except this part. We were really impressed and grateful for the service we received.

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

A Huge Thank You to Burton & Co

Burton & Co did an amazing job assisting us with the purchase of our first house. A big thank you to Bethany Bayes, Conveyancing Assistant, who was always incredibly helpful and available whenever we needed reassurance or guidance at every step of the process! It was a pleasure working with them, knowing everything would be completed on time and handled in a highly professional manner. I would recommend them 100%.

September 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Felicity was fantastic

Felicity was fantastic throughout my property purchase. She was professional, responsive, and kept me informed at every step. The process was smooth and stress-free thanks to her attention to detail and clear communication. I highly recommend her services.

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Jayne Coddington

Jayne Coddington-
I cannot recommend my solicitor Jayne enough for her hard work and support during an incredibly difficult time.
I was guided through every step of the way during my situation and I felt very safe in the knowledge that I had the best support possible. I will be forever grateful.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Suleman was fantastic help for my…

Suleman was fantastic help for my purchase all documents sent and reviewed in a timely speedy manner, all questions raised answered everything was smooth and I was guided each step of the way would highly recommend

May 17, 2024
Unprompted review
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Rated 5 out of 5 stars

"Exceptional, Fast, and Efficient Home Conveyancing Service"

I recently worked with Suleiman as my conveyancer during my home-buying process, and I couldn’t be more impressed with his service. From start to finish, Suleiman was fast, efficient, and highly professional. He kept me informed at every stage, ensuring that everything moved smoothly without unnecessary delays. What could have been a stressful process was made incredibly straightforward thanks to his attention to detail and prompt handling of any issues that arose. If you’re looking for a solicitor who gets the job done quickly and thoroughly, I highly recommend Suleiman

May 25, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient, fair, honest yet supportive

Burton & Co are a reliable, family centred law firm who put people at the heart of their work. They are efficient, fair, honest yet supportive. I imagine I would have had an even more difficult year had I chosen a different firm to represent my daughter and I through my divorce and transfer of equity on my property. I would highly recommend. Special thanks to Jayne Coddington and Bethany in Conveyancing.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Felicity

Felicity, at Burton & co. solicitors, was a real asset to the sale of our house. She was always on hand for any queries, professional from start to finish and was fastidious in her approach to the house sale. We will definitely be recommending her to friends and family. Thank you for making a stressful process seemless.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service for the second time…

Excellent service for the second time from Felicity Lacey ensuring that the purchasing process of our new home was efficient and smooth. We recommend Burton and Co. to all our contacts . Please pass our very grateful thanks to Felicity

August 30, 2024
Unprompted review
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Rated 5 out of 5 stars

Professional and well informed service

Professional and well informed service.
Felicity was very helpful and took her time to explain and clarify anything that we weren’t sure of.
Glad to have used Burton & Co LLP as our solictior for our first home together.

Thank you again.
Kind regards
Laxmi & Mukesh

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

House purchase

Thank you Patricia and Bethany for all your help with our house purchase.

August 5, 2024
Unprompted review
Burton & Co LLP logo

Reply from Burton & Co LLP

Good afternoon Sue, thank you so much for taking the time to leave a review, it is greatly appreciated. We are so pleased that Patricia and Beth were able to help with your house purchase, we have passed your kind words on to them. We look forward to working with you again in the future. Best wishes.

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