A fantastic choice of carpets and floor coverings at unbeatable prices. I bought a striped carpet for my stair runner and landing - Chelsea Stripe, and got an amazing deal. The carpet arrived within... See more
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Postcode: po21 2px I would give more Gold stars. So 5 FAT obese gold stars. Go buy your carpet Fast customer service Order your vinyl flooring! The delivery date is faster than Usain Bol... See more
The samples I ordered arrived with a few days, which was brilliant and I was able to choose what I wanted. I ordered two rolls of vinyl for bedrooms (I have a cat who sometimes has accidents and a... See more
Really pleased with our carpet. Good quality and price. Customer service were great as delivery company were holding things up, so they chased them. Will definitely use again.
Company details
Written by the company
Burts Online offer a fantastic selection of carpets, vinyl, artificial grass and commercial flooring solutions. Our prices are competitive and our free sample service helps you to choose by sending up to 4 samples straight to your home! Get in touch! Our customer service team love to help and will assist you with any queries that you may have.
Contact info
Union Street, TS1 5PW, Middlesbrough, United Kingdom
- 0333 772 0294
- INFO@BURTS.CO.UK
- burts.co.uk
4.7
Excellent
1K reviews
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Replied to 77% of negative reviews
Typically replies within 24 hours
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The service by Burts was swift for but delivery service poor…
The service by Burts was swift for a good price. But at 9.30am I received a text to say that DX would deliver that day before 6.00pm. I was already at work. I expected the driver to call and I could be home in moments. But I received no call and arrived to find the carpet thrown on the drive. It was well wrapped but I could not move it on my own and a storm cloud was overhead. My husband came home to help me get the carpet inside and returned to work. Burts don't use DX, their delivery manner was extremely poor.
June 1, 2026
Great fast service and helpful.product…
Great fast service and helpful.product great aswell.thank you.
May 20, 2026
value carpet
Good quality carpet for price and quick delivery,well protected for transit.
May 20, 2026
Came in great time and is good quality
May 14, 2026
Very impressive service
The order is yet to be delivered and very impressed with Burts so far. Very competitive on price and the customer service has been excellent. Even though ordered online, receiving phone calls to update is a very welcome more personal touch.
May 12, 2026
From contacting Burts through one of…
From contacting Burts through one of their agents and to making the online purchase was excellent.
The carpet was excellent quality as it was described especially designed for the living room.
The only slight downside was DX delivery which came the day after it said it was due and they text to say it was being delivered on the day it came but it just arrive without a time slot.
May 6, 2026
An easy online ordering service made…
An easy online ordering service made the job pain free - delivery was quick
Carpet now in and looks great
May 7, 2026
Very Helpful
Ordered carpet and they were very helpful and got carpet very quickly at a great price
Would use this company again
May 6, 2026
Good Service
All gone smoothly so far. Ordered, goods in quickly and delay on my side, they agreed to keep carpet till required. Good communication via e mail and on phone.
April 27, 2026
Best online retailer for carpets
Best online retailer for carpets. Bought from repeatedly. Helpful staff always returned calls. Reliable retailer.
April 27, 2026
Let down slightly by not letting me know when it would arrive
Good value taking into account price and quality and seemingly better than anyone else and lots of different size offcuts to choose from.
It was a bit annoying to have the delivery suddenly arrive without warning but luckily I was in.
April 17, 2026
Great quality wool carpets at a very…
Great quality wool carpets at a very affordable prices
Delivery was quite quick but unfortunately tracking wasn’t possible so had a day waiting in
End result was worth it though
Would buy again
April 17, 2026
Order stair carpet
Order stair carpet was delivered fast delivery man brought carpet in for me.my fitter told it was a good nice carpet for stairs,landing.well made
April 15, 2026
Unprompted review
Thumbs up for BURTS ONLINE LTD
It was easy to order online,
Delivery was only 3 days,
Delivered by a nice helpful man.
They have ticked all the boxes for me. Thank you.
April 23, 2026
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