Burts Online Ltd Reviews 

1,399
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fantastic selection of carpets and floor coverings, often highlighting the excellent quality and unbeatable prices. Many people appreciate the fast and stress-free delivery service, with products often arriving within a few days of ordering. The helpfulness of the delivery team and the overall smooth process from ordering to delivery are frequently mentioned as positive aspects. However, some customers experienced issues with delivery, including delays, lack of communication regarding changes, or products arriving without a scheduled time slot. A few other people also felt that the delivery service could be improved, with some mentioning damaged items or incorrect deliveries.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product, praising the high quality and value of carpets... See more

Price

People report positive experiences with price, consistently finding products to be very competitive and... See more

Quality

Reviewers mention positive feedback about quality, with many consumers praising the excellent quality of... See more

Service

Clients share positive opinions on service, frequently highlighting its swiftness and efficiency, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A fantastic choice of carpets and floor coverings at unbeatable prices. I bought a striped carpet for my stair runner and landing - Chelsea Stripe, and got an amazing deal. The carpet arrived within... See more

Rated 5 out of 5 stars

Postcode: po21 2px I would give more Gold stars. So 5 FAT obese gold stars. Go buy your carpet Fast customer service Order your vinyl flooring! The delivery date is faster than Usain Bol... See more

Rated 5 out of 5 stars

The samples I ordered arrived with a few days, which was brilliant and I was able to choose what I wanted. I ordered two rolls of vinyl for bedrooms (I have a cat who sometimes has accidents and a... See more

Rated 5 out of 5 stars

Really pleased with our carpet. Good quality and price. Customer service were great as delivery company were holding things up, so they chased them. Will definitely use again.


Company details

  1. Carpet Store
  2. Carpet Wholesaler
  3. Flooring Store
  4. Home Improvement Store
  5. Linoleum Store

Written by the company

Burts Online offer a fantastic selection of carpets, vinyl, artificial grass and commercial flooring solutions. Our prices are competitive and our free sample service helps you to choose by sending up to 4 samples straight to your home! Get in touch! Our customer service team love to help and will assist you with any queries that you may have.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,399)

143 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Although had a slight glitch about the order, which meant that the carpet I had ordered turned out not to be available I was sent an excellent alternative at no extra cost.

October 9, 2025
Rated 5 out of 5 stars

Great Customer Service *****

We found Burt's online whist hunting for a carpet we had been told from our usual supplier had been discontinued. Panicked and with 2 rooms still to finish, I contacted Burt's who was showing they had this carpet on the website. I spoke with a lovely man called Brandon,explained
we needed this particular carpet and he contacted the supplier directly, confirming it wasn't discontinued and ordered it for us. Honestly such a helpful guy a credit to the company. He kept us updated every step of the way with delivery too.
A fantastic company to deal with, great online prices. We will definitely use Burts for all our future projects.

September 10, 2025
Rated 5 out of 5 stars

I have been juggling ordering from a…

I have been juggling ordering from a shop or online for months, some people said it was risky as you don’t know what you’re going to get. I did my research on Burts, and after receiving several samples, plus they answered all my questions quickly and were very helpful every time I contacted them, I decided I would take the plunge as their prices and quality appeared to be the best out there. I have received my carpets now and I am delighted to say they are top notch quality. The customer service from Phil was exceptional and I can’t praise this.company highly enough and have recommended this company to all my family and friends.

September 2, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look