Bury Soft Play Reviews 126

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We have just hired a bouncy castle and soft play package for a third birthday party and were so impressed with the service! All communication with Orron was timely, professional and helpful. I knew... See more

Rated 5 out of 5 stars

What a pleasure to deal with this company, professional,punctual and Tom & Harry who delivered the castle absolute gents. Castle/slide was perfect size and our Granddaughters absolutely had such a goo... See more

Rated 5 out of 5 stars

Couldn't have asked for more. Fantastic correspondence from start to finish. Great price. The equipment was fantastic quality and so well looked after. The children had an amazing time and we're all e... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing. Orron provided us with a great package which meant all children of all different ages had such a fabulous time, and were kept entertained for the whole party. We will defini... See more

Company replied

Company details

  1. Toy Store

Information provided by various external sources

Bury Soft Play is a family-run, mobile, Premium Soft Play hire business based in the heart of Bury St Edmund's, Suffolk. Our company specialises in providing professional and safe soft play and inflatable equipment for children aged between approximately six months and 10 years old. We also run local soft play and stay sessions, find out more in our Toddle-in Play Sessions Section. The equipment and sessions are designed to challenge children’s imaginations while building and improving many key areas of development, including gross motor skills, numeracy, and problem solving. Additionally, the sessions promote children’s social and linguistic development and encourage communication. Nothing means more to us than our children's safety, which is why we at Bury Soft Play, create a package that understands your requirements. All items are cleaned after use and sterilised before we hire them out to you, with a children friendly solution. Safety mats are also included with every hire. These are manufactured to the highest standards, are 100% non toxic and are ammonia free. We only purchase from reputable UK companies with our mats being locally sourced from one of the UK's leading safety mat suppliers. All Staff are DBS checked and we hold Public Liability Insurance of £5 million.


Contact info

4.9

Excellent

TrustScore 5 out of 5

126 reviews

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Rated 5 out of 5 stars

We have just hired a bouncy castle and…

We have just hired a bouncy castle and soft play package for a third birthday party and were so impressed with the service! All communication with Orron was timely, professional and helpful. I knew exactly what to expect before the party and what was needed from me. Tom and Henry arranged the set up on the day and were brilliant - super efficient, and lovely to deal with. Professional but really friendly!
The equipment itself looked great and had been well kept and well cleaned.
Would definitely recommend. Thank you!

May 9, 2026
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Rated 5 out of 5 stars

Surprise for Granddaughters

What a pleasure to deal with this company, professional,punctual and Tom & Harry who delivered the castle absolute gents. Castle/slide was perfect size and our Granddaughters absolutely had such a good time,they will sleep well tonight !! Thank you all, 100% recommend

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent team

Excellent team, very friendly and helpful. Pre-service was also excellent. Highly recommend. All appropriate for the age of the children, clean and all in excellent condition.

September 2, 2020
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Rated 5 out of 5 stars

Fantastic service from Bury Soft Play

Orron provided such a fantastic service and really made my son's day with the soft play items. The kids had so much fun on them and they were the perfect size for the age group. They were clean and in a great condition and Orron delivered it and set it all up for us, we didn't have to do anything.
I will definitely be using Bury Soft Play again!

March 13, 2020
Unprompted review
Rated 5 out of 5 stars

Thanks for a great party!

Orron arranged the soft play for a lovely party for our daughter in Cambridge. He was helpful throughout the process and gave us much needed advice! We would definitely recommend this company to others.

March 1, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service: on time and pleasant.
Any questions by email were answered on the same day.
I would definitely recommend Bury soft play.

February 28, 2020
Unprompted review
Rated 5 out of 5 stars

Bury Soft Play - 100% using again

Everything about our Bury Soft Play experience was amazing. If I could grant a higher star rating, I would!

From the moment I enquired about their services, I was looked after, all questions answered promptly and we knew we were in good hands.

We booked in months before the actual event and never felt out of touch, and had everything organised ready for the big day through email correspondence.

When it came to the day I had no stress about the arrival and set up Orron set everything up and walked me through everything he was on time and was in and out in a flash! Pick up was also on time and quick.

The soft play area itself was absolutely worth every penny spent, Orron personalised and catered to the amount and age of children we had in attendance and we were so pleased with the result. The children went absolutely mad for it and didn't want to leave the party!

100% going to use Bury Soft Play's services again for future events and would recommend to anyone hosting a party with 5-10 Plus children, it gave them something to do and parents could relax a little!

Thank you Bury Soft Play for helping make our little girls special day even more memorable!

February 28, 2020
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Rated 5 out of 5 stars

A** service

Excellent company; we couldn't have been happier with the service. They were very helpful getting the information we needed to hire the soft play and large inflatable in the village hall. The adventure inflatable was so much for the children aged 2-5. We would definitely use them again.

February 11, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent right from the start

Excellent right from the start, i booked well in advance, communication was brilliant, they catered for exactly what i needed, on the day they turned up in good time and set it out lovely. The age range of children all loved what was provided, even the adults had a great time (i was sore the next day too haha). When it came to cleaning it all away Orron was lovely and let the children play with the equipment right till he had packed everything else away. Overall a great experience and we will be using him again and recommending him for sure.

February 4, 2020
Unprompted review
Rated 5 out of 5 stars

highly recommend this company!

The equipment provided was fresh and looked great.
I took Orrons advice on which equipment would work best for our party with the different age ranges I had attending. And he was spot on, all the kids were entertained and had a great time!
The whole process was easy and carefree.
Will 100% use bury soft play in the future and recommend to others.

January 17, 2020
Unprompted review
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Rated 5 out of 5 stars

Soft play fun

Everything was set up so safely and looked so inviting for the children. The equipment was in great condition and was amazing they especially enjoyed the ball pool and ride on toys. I had left booking a little late but the fantastic customer care made me feel like nothing was too much trouble. I was very impressed as were all my guests, both adults and children. We had one of the larger soft play packages and there was plenty of space for all of the children to play. I would definitely recommend and use again.

December 14, 2019
Unprompted review
Rated 5 out of 5 stars

Orron and Team were fantastic!

Orron and Team were fantastic!!
Arrived on time, great equipment and very clean. very good communication throughout. we will definitely use them again!

December 6, 2019
Unprompted review
Rated 5 out of 5 stars

We hired a mega soft play package with…

We hired a mega soft play package with wiggle cars and a bouncy castle as extras for our daughters 1st birthday party. I cannot recommend this company enough! Orron was extremely prompt following my initial request for a quote. His advice in terms of catering for our specific requirements was so helpful in deciding what package would be best, and I was so impressed that Orron, not having been to our chosen venue recently, took the time to assess the space prior to the party. The equipment was impeccably clean and as good as new. The set up and take down was so smooth and quick, which made everything run efficiently on the day. From start to finish, contact was professional, friendly and completely hassle free with the cost of the hire extremely reasonable. I would happily and highly recommend Bury Soft play hire and will certainly be using the company again. Thank you!

November 18, 2019
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Rated 5 out of 5 stars

Simply fantastic.

Very friendly communication and advice, arrived promptly to set up and cleared up at the end of the party no problem. The kids LOVED it (3 year olds either soft play and bouncy castle) and I would book again in an instant! Orron is a great guy and I would thoroughly recommend going with Bury Soft Okay for your next kids party!

October 27, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Brilliant experience using Bury Soft Play. The range of equipment was vast and all in excellent condition. Orron was really helpful and accommodating. I like they way that they can suggest halls to hire and which ones fit the different equipment. really friendly and helpful. I would 100% recommend them to anyone. Thank you for a brilliant party for my 4yo

October 22, 2019
Unprompted review

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