HSBC UK Business Banking Reviews 

HSBC's safeguard check is not always straightforward, especially for small charities that work with oversea teams. But HSBC has charity team which has been very helpful throughout. That really made a difference.

Adam Hutchinson who works in the business banking department provides beyond a 5 star service. There are not enough stars to give Adam. He is a credit to HSBC. His knowledge is unreal. He goes above and beyond, his customer service is outstanding.

Swapnilkumar Macwan Great service

Archna was very helpful and proactive in getting the additional funding put in place

Immediate answer to phone call.
DEV in Leicester is an exceptional asset to HSBC.
Friendly, laser-sharp and extremely efficient as well as patient.
Any employer should be proud to have him on their team.

We recently took out a loan to expand our business. Our contact, Gemma, made the process very easy. The service also felt very personable, due to the consistent contact with the same representative, which is a nice touch from such a massive company. The loan process took a little while longer than expected, but the good communication during this time meant that we always knew where we were within the process. Overall, we are really pleased with the customer service and the end result.

Had a zoom meeting with Rownak J Eva, she helped & sorted my queries, plus all my questions.
Lovely lady

I have for 3/4 weeks been trying to sort out the problems my business account with several visits to the Grimsby bank to access my details , and online as advised
It’s been very frustrating to say the least , with conflicting advice , and no satisfactory outcome .
Finally !! today a very friendly ,efficient, knowledgeable assistant , i believed she was called behena Wetman , had patience and Sorted the problem out for me .

Manni went above and beyond to help us out today and he has been a fantastic resource for our Foundation accounts since he took over as RM. thanks

Farhin Ayaz made the process of getting a business loan an absolute pleasure. Her customer service was nothing short of excellent. Glad I bank with HSBC.

Ashad was fantastic at explaining everything to me about setting up a new global currency account and walking through the steps with me while on the phone. Most helpful.

Our relationship manager @NEIL.S.SMITH is such a great support for our business. He always has a helpful and positive response to any query, big or small.
It's fantastic to have the personal contact in our banking entreprises.
Thanks Neil!
F

Alice has been amazing in helping us secure our first business loan for our new studio and clinic! Her communication and speedy responses have helped make the process much easier! She is amazing! Looking forward to counting to work with the HSBC team and having Alice there we know we are in good hands!

HSBC offered seamless, top notch services in opening up my EURO bank account and its represenatative Ashad Ibramio assisted us very professionallay.

I have just come back to the hsbc after many years and the service I have received has been first class very helpful and the guy that was dealing with my request couldn’t do enough to help me.

My business is Health Heart Ltd, I reached out to Mr Teddy Flavius and Ms Rownak Eva for a business loan and a commercial card facility. They worked tirelessly to provide the requested in best of their ability and I am Please that my business received the full requested facilities. Their services were outstanding. Thank you. Sajith

Excellent service from Dan Coombs!
Dan really made the process of extended our existing overdraft facility very straight forward and swift.
After an initial zoom meeting to discuss our requirements & our business, Dan started the process and it was all completed within 24 hours!

Reece customer service was outstanding, he went above and beyond after i was locked out of my account, very professional, courteous and followed through on the promises to resolve my issues.

HSBC Business Banking provides extraordinriky poor customer service combined with antiquated procedures and high charges. Their helpdesk staff are pleasant and patiently try to help but are not empowered and have to talk via poor telephone lines.
Example: In the pandemic, we took a £50,000 bounceback loan. The repayments were made directly from our current account by HSBC over 60 months. At the end of the 60 months, instead of any "congratulations for paying off your loan" I received a message saying "[Our company name], your Business Loan is in arrears. Please call our support team on 0800 085 2478 to discuss your options. Thank you. HSBC Commercial Banking Team."
After endless phone calls, it transpired that there was £6.61 remaining on the account. Rather than directly taking it, as they had all previous payments and still could have done, they sent me the arrears message. Unbelievably, I eventually received an apology that the matter had arisen because HSBC didn't realise there are 31 days in some months.
.. and that is just one example.

I was having trouble with the Safeguarding review of our partnership account that we have held with HSBC for some 50 years, due to a change of partners. It was not clear why my answers were not accepted, and staff at my local branch were unable to help, at which point the account was suspended. I was then put in touch with Saranya Alagar, business manager at the Lincoln branch, who with much patience guided me through the necessary steps and made sure the account was re-opened. This took effect today, and I am very grateful for the help Saranya gave me. I’m hoping not to have to go through the process again!