Business Compare Reviews 404

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and extensive knowledge, making the entire process stress-free and efficient. Many people highlight the excellent customer service, noting that agents are adept at understanding their needs and tailoring solutions, often resulting in significant cost savings and the best possible prices. The user experience is frequently described as smooth, quick, and easy, with many appreciating the prompt service and clear communication. However, some customers also noted issues with receiving their documents, with a few mentioning delays or not receiving them at all. Additionally, a small number of people reported negative interactions with specific agents, describing them as unhelpful or unsatisfactory in customer relations.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive, with many praising the excellent customer experience and helpful... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpful, knowledgeable,... See more

Price

Reviewers highlight positive aspects of price, with many customers praising the competitive quotes and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the quick,... See more

Based on these reviews

Rated 5 out of 5 stars

What made my experience great! Elliott did! Needed public liability quickly to cover a new contract and picked up the phone thinking 'oh crikey, here we go again' Elliott answered, asked me what... See more

Company replied

Rated 5 out of 5 stars

I had such a good experience getting my liability insurance from you guys, spoke to a young man called Dimo who was amazing. He was knowledgeable and made the whole process stress free! He even he... See more

Company replied

Rated 5 out of 5 stars

Needed a quote for my public liability which is due soon. Wasn't happy with all the high quotes from the usual online sites. Came across Business Compare and Jas was unbelievably helpful. Price was s... See more

Company replied

Rated 5 out of 5 stars

Andreia and Elliott made choosing the right insurance for us a smooth and easy process. They both listened to our requirements and tailored the insurance quotation to our exact needs. Totally recommen... See more

Company replied

Rated 5 out of 5 stars

I had a phone call today form a lovely gentleman, I was a bit worried at the beginning as I thought I had messed up my quote online but he assured that it was just the system etc. he helped me sort ev... See more

Company replied

Rated 5 out of 5 stars

Jas was polite and helpful, answering all my questions and replying to emails quickly. The price of the Public Liability cover was great and what's covered or not clarify when asked. You also great a... See more

Company replied

Rated 5 out of 5 stars

I get public liability insurance for my business the staff are very good and super fast he get me quiet in 5 minutes over the phone price are cheaper than what I check some ver else definitely I recom... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience with your company. I spoke to a lovely gentleman called David who was very very helpful. He made sure I got the best offers and was so polite what a lovely young man. He w... See more

Company replied

Rated 5 out of 5 stars

recently got insured with your company and absolutely enjoyed the whole process. The conversation and experience from start to finish were great — your customer service team was extremely helpful and... See more

Company replied

Rated 5 out of 5 stars

Helpful, friendly and knowledgeable call handlers. Got everything sorted for me without making me feel like an imbecile, quick and easy and no problems all round.

Company replied

Rated 5 out of 5 stars

From start to finish every question was answered and very professional and polite. Highly recommend. Thank you . Change from a business to site manager so the insurance was different and good advice... See more

Company replied

Rated 5 out of 5 stars

Lady was very helpful explaining what is covered and what else i should consider, did not oversell the policy by advising things could be added at a later date if needed

Company replied

Rated 5 out of 5 stars

Quick easy set up took less the 20min the guy new wht he was doing no messing about the price was extremely cheap for wht I wanted amazing thank you 🙏

Company replied

Rated 5 out of 5 stars

Cheapest of several companies. Got straight through on the phone and was all done within ten minutes. The lad I spoke to was brilliant. I'll keep using you from now on as was a refreshing change from... See more

Company replied

Rated 5 out of 5 stars

I was given a fast and effective service by Ana at the Business Compare Direct Team. The insurance I needed was administered quickly and my questions were answered clearly.

Company replied

Rated 5 out of 5 stars

Connor was very polite and easy going also really helpful for giving customers choosing the right options what they need. Steven abiola

Company replied

Rated 5 out of 5 stars

Dimo, the advisor that dealt with my quotation, was an excellent salesman. Jovial, friendly and knowledgeable. Excellent service from start to finish. Very well done! 👏🏻👏🏻

Company replied

Rated 5 out of 5 stars

We had an excellent experience with customer service. The agent went above and beyond by taking on the entire research process for us, ultimately finding an insurance policy that perfectly matched our... See more

Company replied

Rated 5 out of 5 stars

After using Van Compare since becoming self employed I decided to take out Liability Insurance with Business Compare. I was offered a competitive quote and the Insurance was set up within a couple of... See more

Company replied

Rated 5 out of 5 stars

Elliott managed to put 2 policies together for our bespoke needs, we struggled to get this for our business elsewhere, really pleased

Company replied

Rated 5 out of 5 stars

Very good information put my mind at ease that it was not a scam Sales staff very knowledgeable Thank you and I have renewed my policía with you again

Company replied

Rated 5 out of 5 stars

Hi thanks for quick organise for me public insurance. The conversation was very helpful and quick. I’m happy with financial and finally results. Thanks.

Company replied

Rated 5 out of 5 stars

Connor was very helpful and reduced my original quote . Very quick and easy to link my Goods in transit insurance to my public liability insurance. Thanks

Company replied

Rated 5 out of 5 stars

I needed my insurance immediately and Connor went above and beyond to ensure I had my policy in place and my documents in my in box. Brilliant service

Company replied

Rated 5 out of 5 stars

Very helpful gentleman sorry I didn’t write his name down Got me the cover I required would recommend

Company replied

Rated 5 out of 5 stars

The agent was a please to deal with, he was patient and explained what was needed. It was the same agent on several calls. Excellent value for the insurance required.

Company replied

Rated 5 out of 5 stars

Was contacted promptly and saved a good amount of money on insurance. The advisor was very helpful and informative, tailoring the policy to my specific needs.

Company replied

Rated 5 out of 5 stars

I spoke to Connor who was very helpful and informative. He was able to advise on exactly what was needed and the process was effortless.

Company replied

Rated 5 out of 5 stars

Got a quote really quick the person on the other side was absolutely wonderful made it very easy for me

Company replied

Rated 5 out of 5 stars

Simple to use service with great customer service - I even managed to get a cheaper rate speaking with the agent over the phone.

Company replied

Rated 5 out of 5 stars

Everything was explained clearly by Dimo. Excellent service and a better price than my previous insurer.

Company replied

Rated 5 out of 5 stars

Reminder came by text and call. I didn’t receive the quote via email till asked for. Quote came quickly and price matched a cheaper quote. Call handlers were helpful and pleasant to talk too.

Company replied

Rated 5 out of 5 stars

Made the process quick and simple, received documents straight away. Staff were helpful and friendly. Great service!

Company replied

Rated 5 out of 5 stars

Best experience Big shout out for Dimo he was so helpful that you can have better service Thank you

Company replied

Rated 5 out of 5 stars

Very polite and helpful Gave all my details and information to what I needed.called me back within 24 hours.all agreed and paid over the phone Emailed policy next day..

Company replied

Rated 5 out of 5 stars

Amazing experience. Connor was so helpful and informative! Easy to talk to. He’s a credit to your company! Will recommend

Company replied

Rated 5 out of 5 stars

Connor was really helpful throughout the process and made it easier for me to get the right policy

Company replied

Rated 5 out of 5 stars

Great customer service i had received today . Everything was fully explained to me. Im happy with the service I received.

Company replied

Rated 5 out of 5 stars

I had a great experience with Business Compare.The process was smooth and efficient, and I felt well supported throughout. A special thanks to JAS, who attended to me with professionalism,friendliness... See more

Company replied

Rated 5 out of 5 stars

Because the person was very good and new what he was doing and fantastic at his job

Company replied

Rated 5 out of 5 stars

Elliott explained everything clearly, saved me more money then quote aswell

Company replied

Rated 2 out of 5 stars

I didn't get my documents. I phoned up and they said they had the wrong email. Still no documents. Prior to this calls were not returned when I was told by them i would get a call. Not a big prob... See more

Company replied

Rated 1 out of 5 stars

Poor experience you’re quick enough to take my money when I asked my policy details repeatedly over half a day period. You still can’t send them finally you have very disappointed.

Company replied

Rated 5 out of 5 stars

Dimo was very supportive with helping me find the best deal for business insurance!

Company replied

Rated 5 out of 5 stars

iy was a great experience speaking to the customer service agent He is very polite to handle the issue and very professional

Company replied

Rated 5 out of 5 stars

Dimo was very helpful and went through and explained items step by step, credit to the company

Company replied

Rated 5 out of 5 stars

From start to finish i had a stress free process with my public liabilty insurance ...

Company replied


Company details

  1. Business Insurance Company

Written by the company

BusinessCompare.com has proudly supported over 1,500,000 UK businesses across all trades for more than a decade. Specialising in tailored public liability insurance for over 100 different trades, we ensure businesses and their commercial vehicles are fully protected. With a focus on understanding the unique risks faced by each trade, we offer bespoke policies designed to give you peace of mind. Trusted by businesses of every size, our commitment is to provide expert advice, exceptional service, and the protection you need to focus on what you do best. ✨


Contact info

4.9

Excellent

TrustScore 5 out of 5

404 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Poor experience you’re quick enough to…

Poor experience you’re quick enough to take my money when I asked my policy details repeatedly over half a day period. You still can’t send them finally you have very disappointed.

March 3, 2026
Business Compare logo

Reply from Business Compare

Dear Andy,

Thank you for taking the time to share your feedback, although I am truly sorry to read about your experience.

I can see that your policy documents and details were issued shortly after purchase, along with an invitation to leave a review on Trustpilot, and that these were re-sent following your request.

That said, I am very sorry for any inconvenience caused in receiving your documents. We understand how important it is for these to be issued promptly and clearly, and I apologise if we fell short of expectations on this occasion. Your feedback is taken seriously, and we remain committed to providing a high standard of service.

If you need any further assistance, please do not hesitate to contact us and one of our team will be happy to help.

Wishing you a pleasant day ahead.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 5 out of 5 stars

Just one question why did you send me a…

Just one question why did you send me a email wonting to know my PIN number the first third and fourth numbers it must be a scam otherwise the girl who helped me out was brilliant thank you so much

February 23, 2026
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Reply from Business Compare

Dear Jean,

Thank you for taking the time to share your feedback.

I have reviewed your account and can confirm that we have sent four emails to you during the course of your policies, none of which requested a PIN.

For clarity, we would never ask for your bank or card PIN via email. Any payments are taken securely over the phone, and a PIN would not be required in this way. Please do not share your PIN or sensitive banking information via email under any circumstances.

I would strongly encourage you to contact us and forward the email you received so that we can investigate this further and ensure your security.

I would also like to thank you for your kind comments regarding Holly in our Renewals team. I am pleased to hear she was able to assist you, and your feedback has been passed on to her.

Wishing you a pleasant day ahead.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 5 out of 5 stars

Clear consise speaker who understood my…

Clear consise speaker who understood my needs and was able to get the best price.

February 23, 2026
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Reply from Business Compare

Dear Mrs. Birt,

Thank you for your kind feedback.

We’re really pleased to hear that the adviser was clear and concise, understood your needs, and was able to secure the best possible price for you. That’s exactly the level of service we aim to provide.

We truly appreciate you taking the time to share your experience.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 5 out of 5 stars

I love the service that was render to me

I love the service that was render to me

February 13, 2026
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Reply from Business Compare

Dear Joell,

Thank you very much for your lovely feedback.

We are delighted to hear that you loved the service provided to you. That is exactly the experience we aim to deliver for all of our customers.

If you need any further assistance in the future, please do not hesitate to get in touch.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 5 out of 5 stars

Elliott Whitehead helped me with my…

Elliott Whitehead helped me with my public liability insurance and was a credit to your company.

February 5, 2026
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Reply from Business Compare

Dear Martin,

Thank you very much for your kind feedback.

We are delighted to hear that Elliott was able to assist you with your public liability insurance and that he represented the company so positively. I will ensure your comments are passed on to him. It is always great to see the team recognised for their efforts.

If you need any further assistance, please do not hesitate to get in touch.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 5 out of 5 stars

Professional and efficient

Professional and efficient

February 11, 2026
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Reply from Business Compare

Dear Anthony,

Thank you very much for your kind feedback.

We are pleased to hear that you found the service professional and efficient. That is exactly the standard we aim to deliver for all of our customers.

If you need any further assistance in the future, please do not hesitate to get in touch.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 5 out of 5 stars

The man who was dealing with my enquiry…

The man who was dealing with my enquiry was fantastic!

February 10, 2026
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Reply from Business Compare

Dear Hannah,

Thank you very much for your wonderful feedback.

We are delighted to hear that the adviser handling your enquiry was fantastic. I will be sure to pass your kind comments on. It is always great to see the team recognised for their efforts.

If you need any further assistance, please do not hesitate to get in touch.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 4 out of 5 stars

Professional

February 10, 2026
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Reply from Business Compare

Dear Ian,

Thank you for your feedback! We’re pleased to hear that you found the service professional.

We noticed your rating wasn’t quite five stars. We’d really appreciate knowing what we could have done to make your experience even better.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 5 out of 5 stars

Holly was great

Holly was great, really patient with me as I was very busy while we were trying to sort this out.

February 10, 2026
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Reply from Business Compare

Dear Peter,

Thank you for your feedback! We’re delighted to hear that Holly was great and showed patience while helping you, especially while you were busy. We’ll be sure to pass on your kind words to her.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 2 out of 5 stars

I didn't get my documents

I didn't get my documents. I phoned up and they said they had the wrong email. Still no documents. Prior to this calls were not returned when I was told by them i would get a call. Not a big problem but 2 weeks later I still have no policy docs

February 5, 2026
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Reply from Business Compare

Dear Mr. Fretwell,

Thank you for taking the time to share your experience, and I am truly sorry for the difficulty you experienced in receiving your documents.

I have been in contact with your wife over the past few days, and she has now confirmed receipt of the policy documentation. I am pleased that we have been able to bring this matter to a resolution for you.

Should you require anything further, please do not hesitate to contact me directly. I am here to assist you.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 5 out of 5 stars

Stress free experience.

From start to finish i had a stress free process with my public liabilty insurance ...

February 5, 2026
Business Compare logo

Reply from Business Compare

Dear Mrs. Chinery,

Thank you for your feedback! We’re delighted to hear that you had a stress-free experience from start to finish when arranging your public liability insurance. We really appreciate you taking the time to share this.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 5 out of 5 stars

It's was good way to deal with joe

Just get Republic liability insurance is for ajit contractor ltd
I am highly rated for its quick, user-friendly process, knowledgeable customer service, and competitive value.

February 3, 2026
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Reply from Business Compare

Good Morning,

Thank you for your feedback! We’re pleased to hear that Joe was good to deal with and that arranging your public liability insurance was quick and straightforward. It’s great to know you found the process user-friendly, the service knowledgeable, and the value competitive. We really appreciate you taking the time to share your experience.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 5 out of 5 stars

Im very happy with the results of my…

Im very happy with the results of my insurance company. They have been great for me. Cheers. P’boro PM

January 20, 2026
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Reply from Business Compare

Good Afternoon,

Thank you for your kind feedback! We’re delighted to hear that you’re very happy with the results and that we’ve been great for you. Cheers, and thank you for taking the time to share your experience.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 5 out of 5 stars

Quick service

Quick service

January 13, 2026
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Reply from Business Compare

Good Afternoon,

Thank you for your feedback! We’re pleased to hear that you found the service quick. We really appreciate you taking the time to share your experience.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 5 out of 5 stars

Another renewal!

The renewal process was quick and easy. The price was good so I was happy to renew !

January 6, 2026
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Reply from Business Compare

Dear Ms. Daniels,

Thank you for your feedback! We’re delighted to hear that your renewal was quick and easy, and that you were happy with the price. We really appreciate your continued trust in us.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 5 out of 5 stars

Great customer service

Great customer service

January 8, 2026
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Reply from Business Compare

Dear Kais,

Thank you for your feedback! We’re delighted to hear that you were happy with the customer service you received. We really appreciate you taking the time to share your experience.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 5 out of 5 stars

Great service great price

Great service great price

January 7, 2026
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Reply from Business Compare

Dear Akhter,

Thank you for your feedback! We’re delighted to hear that you were happy with both the service and the price. We really appreciate you taking the time to share your experience.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 5 out of 5 stars
Business Compare logo

Reply from Business Compare

Dear Scott,

Thank you for your feedback! We’re delighted to hear that you found the process quick, easy, and very helpful. We really appreciate you taking the time to share your experience.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 5 out of 5 stars

Great service

December 16, 2025
Business Compare logo

Reply from Business Compare

Good Afternoon,

Thank you for your feedback! We’re so pleased to hear that you were happy with the service you received. We really appreciate you taking the time to share your experience.

Yours Sincerely,

Charlie Byrne
Business Compare

Rated 5 out of 5 stars

Connor was really helpful throughout…

Connor was really helpful throughout the process and made it easier for me to get the right policy

December 15, 2025
Business Compare logo

Reply from Business Compare

Good Afternoon,

Thank you for your kind feedback! We’re delighted to hear that Connor was really helpful and made the process easier for you in getting the right policy. We’ll be sure to pass on your kind words. He’ll really appreciate them.

Yours Sincerely,

Charlie Byrne
Business Compare

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