Butler and Hill Reviews 292

TrustScore 3 out of 5

2.9

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Rated 2 out of 5 stars

Ordered a map of our small hometown. I was disappointed that the majority was just plain white indicating farmland. I was hoping for more detail of the town. Not many of the streets were even listed.... See more

Rated 1 out of 5 stars

Hoping my puzzle will actually arrive before Xmas. Tracking info sent 19 days ago still shows the package is awaiting pick up from the original source location. Also tried the customer service number... See more

Company replied

Rated 4 out of 5 stars

My granddaughter lives one block from San Rafael Bay so half of the puzzle is water which is just a big blue sameness. I think that more of the city could have been shown so that streets and highways... See more

Rated 5 out of 5 stars

We received this crossworld map earlier than expected and it has been great so far! It's a really great gift for someone who really likes geography and world trivia, and it's a nice gift that gives th... See more

Company details

  1. Gift Shop
  2. Hobby Store

Information provided by various external sources

We're proud to present the Butler & Hill range of speciality gifts. Offering a range of unique and personalized map gifts, you will be sure to find the perfect item for any recipient. For a stunning one-of-a-kind gift, these personalized maps are perfect for all occasions from weddings and anniversaries to house warmings, ensuring that you have given something that is both thoughtful and meaningful.


Contact info

2.9

Average

TrustScore 3 out of 5

292 reviews

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Rated 2 out of 5 stars

Ordered a map of our small hometown

Ordered a map of our small hometown. I was disappointed that the majority was just plain white indicating farmland. I was hoping for more detail of the town. Not many of the streets were even listed. Basically I received a white puzzle with an inch or two of a town.

April 21, 2025
Unprompted review
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Rated 1 out of 5 stars

Map does not fit in the frame

Ordered a world map pinboard. Islands and text are cut off near the frame. Poor framing job, but support insists this is not a fault. Due to the large size, it needs to be returned via courier at my expense

February 15, 2024
Unprompted review
Rated 4 out of 5 stars

The puzzle arrived as scheduled and…

The puzzle arrived as scheduled and appears to be intact. One issue...I wasn't able to actually see what the content of the front page of the publication I was ordering for this birthday gift puzzle unless I paid for a subscription to that newspaper...a bit frustrating.

June 4, 2023
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Rated 4 out of 5 stars

Great map

Great map. One star deducted for not following instructions eg.delivery address was different from invoice address.

February 16, 2023
Rated 2 out of 5 stars

It’s very hard to read the streets and…

It’s very hard to read the streets and know where this is. It would be much better - especially in a city - to enlarge the scale. I will not give it to the intended recipients.

February 21, 2023
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Reply from Butler and Hill

Hi thank you for your feedback. Unfortunately, the imagery that we use to create the product you purchased does not include the name of all the streets.
I am sorry...regards Pauline

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Rated 1 out of 5 stars

Ordered on December 06th and still not…

Ordered on December 06th and still not received almost a month ago.
No notification of where it is.

January 2, 2023
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Reply from Butler and Hill

HI Thank you for your feedback. I am so sorry that there has been a delay in receiving your order. I completely understand how frustrating this would be. Unfortunately, we have had some difficulties over the past couple of months with our carrier in the UK which has caused significant delays for many businesses. However, I see that there has been an attempt to deliver today. Regards Pauline

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Rated 5 out of 5 stars

Wonderful, unusual anniversary gift

Excellent service, puzzle is of very good quality.
A very unique and much appreciated anniversary gift. I really like that so many newspaper front pages are available for the puzzle and very quickly made and shipped.

October 1, 2022
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Rated 5 out of 5 stars

Wowza!

Wow. Bought a heart shaped puzzle for Valentine’s Day for my wife with the location of our first date as the “heart of the puzzle”….

March 8, 2022
Rated 4 out of 5 stars

Puzzle was fun for recipients

Puzzle was fun for recipients. Lots of updates on shipping. It does take longer coming from UK and time to get through customs. But it did show up on time.

January 30, 2022

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