The cheese was not delivered to me. Butlers said they had fulfilled their obligation by sending it and refused to either chase up the courier or replace the cheese. Terrible customer service.
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See what reviewers are saying
Having purchased and enjoyed the Lancashire, the Goats' Cheese and the Blacksticks Blue over several years, we have always been pleased. Recently I had cause to communicate with the company. The Cus... See more
Have ordered on line a few times now, always ordering the Blacksticks Blue Cheese, plus one or two others to try (Brie, Goats Cheese and Chutney). So far, everything I have tried has been absolu... See more
Company replied
Not Butler's fault - not received within quoted time frame. Down to understandable Royal Mail delay. The cheese was posted on the day requested but delivered next door: the delivery man didn't read t... See more
Company replied
Company details
Written by the company
Butlers Farmhouse Cheeses is a true family business based in the heart of rural Lancashire. We combine traditional skills, love and innovation to create specialist and very different British hard, blue and soft cheeses with milk from our own cows and goats.
Contact info
Wilson Fields Farm, Inglewhite, PR3 2LH, Preston, United Kingdom
- 01772 669 000
- hello@butlerscheese.co.uk
- butlerscheeses.co.uk
4.0
Great
658 reviews
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Hasn’t replied to negative reviews
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My complaint is that the 'Letterbox'…
My complaint is that the 'Letterbox' cheese sets do not go through a letterbox. I ordered 3 of these, and not one of them managed to be delivered through a letterbox. The letterboxes involved were large enough to receive anything up to the maximum Royal Mail 'Large Letter' size, and larger, but not your cheese sets.
A very misleading discription.
March 28, 2023
Reply from Butlers Farmhouse Cheeses
Hi Liz. Thanks for your feedback, although we’re sorry to hear about your experience and to see a 1-star review.
Before launching our letterbox gifts in April 2020, we carried out extensive tests on our packaging to ensure they would fit through the majority of letterboxes, while also remaining safe for our cheeses. Thousands of customers receive their letterbox cheeses with no issues, but
unfortunately the development/design of doors and letterboxes is ever-changing and there is no one standard size to work to. We do take on board your feedback and will continue to review and test our packaging accordingly.
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Appalling
Absolutely appalled at the cheese Easter egg. Not only is it TINY, but the cheese was horrible & only 3 days life left- also turned up badly dented INSIDE the undamaged box parcel, so was obviously packed that way. I paid £12 Inc PNP, DO NOT WASTE YOUR CASH!!
What a rip off. :(
April 9, 2023
Unprompted review
Reply from Butlers Farmhouse Cheeses
Hi Sanj Ra. We’re sorry to hear that you are disappointed with your egg and that it arrived damaged with the courier – it sounds like it had a rough journey.
We developed our eggs to bring excitement and fun at Easter, and make our online listings as clear as possible so that our customers can review fully before buying. This includes the weight of the egg (120g). We also use lifestyle photography so that the eggs can be viewed to scale/in a real-life scenario, such as on a cheeseboard, to further help manage expectations.
Our eggs are made from soft cheese and are solid rather than hollow (like a chocolate egg would be), it also has a flat bottom so that it can be sliced and handled easily.
Reply from Butlers Farmhouse Cheeses
Hi Shirley. Thank you for your 5 star review.
We are so pleased that you enjoyed your cheese egg.
It took us a long time to develop this exciting product, and they returned for the 5th consecutive year in 2023. Hopefully you can enjoy them again next year.
I ordered a letter box Easter gift
I ordered a letter box Easter gift and the recipient was delighted with it. Well packaged and arrived as arranged. Will buy more from this company.
April 2, 2023
Reply from Butlers Farmhouse Cheeses
Hi Judith. Thanks for your lovely review. We work hard to develop all of our products and pioneer British cheeses all year round, just as we have for 90 years.
I’m really pleased your recipient enjoyed their gift, and hope you get to enjoy some of our other cheeses very soon.
Speedy delivery
April 2, 2023
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Cheese egg arrived bashed
Cheese egg arrived bashed. No note inside box. No way of contacting to get replacement as it was going to be a gift. So disappointed.
April 2, 2023
Reply from Butlers Farmhouse Cheeses
Hi Yvie. Thanks for your feedback, although I’m really sorry to hear that you’ve had a negative experience - it sounds like your egg has had a rough journey in transit. Because our eggs are made of soft cheese, if you gently squeeze around the dint, it should pop back into shape. I do hope you managed to enjoy the cheese.
Great service
Great service, goods perfect and delivery excellent. I have recommended you to friends and I believe one at least has put in an order. ❤️
March 29, 2023
The cheese was good
The cheese was good, the choice of delivery service could be better.
March 26, 2023
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Cheese egg arrived with a dent in it…
Cheese egg arrived with a dent in it unfortunately. But arrived exactly on time and tastes great!
March 29, 2023
Butlers should be ashamed
Butlers reply to honest reviews with some defensive hand waving…which is a bit pathetic really.
Their cheese tastes mediocre. Their ‘egg’ is a slither of their bland cheese, not “half” an egg as they claim. And you may as well be tasting some shops own brand, cheap, mild, none sense.
Please do not waste your money on any of their products. There are such good cheeses out there (try Godminister…for a start.) You complain and just get berated…rudely. You write a review and just get media friendly diatribes.
Leave this company to cripple themselves.
April 2, 2023
Unprompted review
Impressive
Ordering on line was simple, easier than many other sites.
Prompt delivery
Much appreciated
March 29, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Allan.
It's lovely to hear that our website was simple to order from and delivery by our delivery partners went hand in hand with your ordering.
Delicious cheese
From opening the box , I found beautiful packaging and delicious cheese, I would recommend the Sunday best from Butler's Farmhouse cheeses to everyone.
March 29, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Dawn. It's great to hear our Sunday Best is your favourite (mine too on some fresh sourdough toast or on top of pasta - yum!).
I'm pleased to hear that our packaging also stood out to you.
Thanks, Lou
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I have not received my order got a…
I have not received my order not your fault I got a message from delivery people to say it would be delivered but no parcel I have phoned your company and delivery company no answer no parcel. Not a happy lady
March 30, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Janet. I'm sorry to hear that APC have let us down with the delivery, however after our emails across the weekend, I am chasing this for you and hope to have this resolved asap.
Lovely products
Lovely products. East to use online purchasing. Super quick delivery. Will definitely buy again.
March 28, 2023
Reply from Butlers Farmhouse Cheeses
Thank you Harriet for your 5* review.
It's lovely to hear that our website goes hand in hand with our cheese and delivery partners service. We look forward to your future orders :)
Easter egg with a difference!
Easter egg black sticks version was a Easter egg as a gift,and was so impressed with the idea of having a cheese version that tasted wonderful.Packaging and delivery was excellent and will definitely buy again from their range of cheese.
March 27, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review of our service and Blacksticks Blue Easter egg, Bill. It's great to hear that you were impressed with our packaging and the taste of our handmade blue cheese egg. This is music to our ears :) We look forward to your future orders with us.
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Lisa. It's lovely to hear that our cheese Easter egg has made a very good gift and that delivery by our delivery partners was prompt. We hope your recipient enjoys their egg.
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Reply from Butlers Farmhouse Cheeses
Thank you for your review Karen. It's great to hear you are enjoying our handmade cheese and it went hand in hand with our service - two things we like to pride ourselves on.
Expensive and short-dated
£19 (including shipping) for two of the tiniest pieces of cheese, that don't even look anything like an easter egg (more like a half egg) and have a use by date of 3 days after easter. Overly expensive for what it is.
March 27, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review of our cheese Easter eggs. I'm sorry to hear that you feel our eggs are 1 star worthy. We do welcome all feedback, whether positive or negative so that we can continue to improve.
We do include the weight of our eggs (120g) in our listings, and after feedback last year, have also include the best before date & that it is half an egg in our product description.
We have also included lifestyle imagery so that you can visually see that it is half an egg.
We hope that you or your intendid recipient enjoys our cheese egg despite your disappointment.
Many thanks, Lou
Cheesy Bluestick or Cheddar Fabulous Easter Eggs
Got to adore a blue cheese Easter egg. Fun, tasty, quirky and definitely for a cheese lover.
Cheeky fantastic easter eggs that arrive securely, on time and ready to hand out to cheese loving friends and family. All sorts of yummy
March 26, 2023
Reply from Butlers Farmhouse Cheeses
We LOVE this review Susan, thank you. Have a great Easter.
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