The cheese was not delivered to me. Butlers said they had fulfilled their obligation by sending it and refused to either chase up the courier or replace the cheese. Terrible customer service.
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See what reviewers are saying
Having purchased and enjoyed the Lancashire, the Goats' Cheese and the Blacksticks Blue over several years, we have always been pleased. Recently I had cause to communicate with the company. The Cus... See more
Have ordered on line a few times now, always ordering the Blacksticks Blue Cheese, plus one or two others to try (Brie, Goats Cheese and Chutney). So far, everything I have tried has been absolu... See more
Company replied
Not Butler's fault - not received within quoted time frame. Down to understandable Royal Mail delay. The cheese was posted on the day requested but delivered next door: the delivery man didn't read t... See more
Company replied
Company details
Written by the company
Butlers Farmhouse Cheeses is a true family business based in the heart of rural Lancashire. We combine traditional skills, love and innovation to create specialist and very different British hard, blue and soft cheeses with milk from our own cows and goats.
Contact info
Wilson Fields Farm, Inglewhite, PR3 2LH, Preston, United Kingdom
- 01772 669 000
- hello@butlerscheese.co.uk
- butlerscheeses.co.uk
4.0
Great
658 reviews
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Fantastic cheese and excellent delivery
I bought the cheese as a gift for my sister and was impressed with the whole process. Ordering on the website was easy, the range of products and information was great and the cheese arrived in fantastic packaging. Also, the delivery company was brilliant - on time and there was clear communication.
March 21, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review JMP.
We're so pleased to hear that from start for finish was impressive, this review has made our day, thank you :)
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I had a query and emailed the company…
I had a query and emailed the company who replied within minutes and soled my problem.
March 21, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Teresa, I'm glad that my customer service went beyond your expectations. I hope you enjoy our cheese Easter eggs as much - I personally really enjoy our Blacksticks Blue cheese Easter egg on a hot cross bun - delicious. Thank you, Lou
I was most grateful for your email re Mother's Day Letterbox Cheese gift
I was most grateful for your email re Mother's Day and was impressed by the 'letterbox' packaging of the products so decided to order for my partner's mother.
The package actually several arrived hours before the time mentioned too which I was grateful for.
The other touch I liked was the fact the personal message inside was actually handwritten and not typed which I thought was a nice touch.
I shall be placing a further order in the future.
March 17, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Nattie. You've made us smile on a cold and wet Lancashire day.
It's great to hear that throughout your experience with us wa 5* worthy and lived up to your expectation from your first impressions of our Mother's Day letterbox gifts.
We like to take that little bit more time and handwrite our messages for special occassions.
Beautifully packaged boxed cheese.
March 17, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Lindsey, it's great to hear our presentation went hand in hand with a 5* review. We hope your recipient enjoyed their 'Proper' Taste of Lancashire gift.
Reply from Butlers Farmhouse Cheeses
thank you for your review Jennifer, it's great to hear that you thought our letterbox gifts are lovely. We're sorry to hear that Royal Mail weren't the softest with your parcel to break your crackers.
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Letter box cheese board for a happy mum.
Very prompt delivery and yummy cheese as always. The recipient )may mum) was very happy with her gift.
March 18, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Maria, It's lovely to hear that you and your mum were pleased with our letterbox gifts.
It's creamy Lancashire cheese !!!!
It's creamy Lancashire cheese! What's not to love? Except for my husband who doesn't have cheese. Good all more for me. I am from Darwen originally and from childhood this was the cheese of choice at home. The aroma is almost gentle and when you cut it the body is firm but not resistant. On toast it's an even creamy melt, whilst on its own it is a meal in waiting😚
March 17, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Jance. This is music to our ears that you are enjouing our This is Proper Creamy Lancashire. It's great to hear that with you being a local lady originally, our Creamy Lancashire lives up to your memories 😊
Always love ordering form Butlers…
Always love ordering form Butlers Farmhouse cheeses pantry as you know it’s ace quality, delicious and a great gift. It was also delivered on the recent snow day and the recipient was delisting have a range of delicious cheeses and a jar of honey too. Thank you!
March 8, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Crista. Reading this has made us all do a happy dance. It's music to our ears thank you 🙌
Would have given 5 except the box did…
Would have given 5 except the box did not go through the letter box and we had to pick up from Royal Mail.
Otherwise pleased with the product and delivery dates.
March 6, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Jeff.
We're sorry to hear that you had to collect your letterbox gift from Royal Mail due to it not fitting through your letterbox.
Before launching our letterbox gifts in April 2020 we carried out extensive tests to ensure it fit through the majority of letterboxes.
Why there isn't a set letterbox size for all doors is beyond me!
I hope this doens't put you off future orders.
Thanks, Lou
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Amazing product
Amazing product! The packaging was very high quality, arrived nice and cold. Will definitely be ordering again soon!
March 6, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Ryan. It's great to her that the service of us and our delivery partners matched that of our farmhouse cheese and packaging. We look forward to your next order.
Reply from Butlers Farmhouse Cheeses
Thank you for your review Lis. It's great to hear the service of us and our delivery partners went hand in hand with our packaging. I hope you enjoy our handmade cheese.
A beautiful cheese
A beautiful cheese! Easy to order, exact on requested dispatch time and carefully packaged. I highly recommend!
February 23, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Hayley, it's great to hear that you enjoyed our Goosnargh Gold and it went hand in hand with our service. This is lovely to hear 😊
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Ian.
It's great to hear you enjoyed our service and handmade cheese.
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Placing the order was very easy and it…
Placing the order was very easy and it was great to be able to choose a dispatch date. It was a gift so I didn’t it arrive or the packaging, there was a good amount of cheese but could definitely do with more crackers.
February 10, 2023
Reply from Butlers Farmhouse Cheeses
Thank your for your review and feedback Sara.
We find all feedback, whether positive or negative super useful, and like to learn from each piece of feedback recieved so that we can improve our service and gifts for the future.
It's great to hear that you found our website easy to order from and liked being able to choose the day you would like your order to be dispatched.
Our letterbox gifts aren't designed to be gifted with a full selection of cheese and cheeseboard accompaniments.
We include crackers and chutney to start you off, however we know that many people like to have a variety of crackers and accommpaniments so provide enough to get you started.
It is also hard to ensure that you have enough crackers and chutney as Royal Mail give a weight limit, so that they can post it through your letterbox but also to keep costs reasonable (we do not pass on the full cost of delivery as Royal Mail have had increases over the last 12 months).
I hope that your recipient enjoyed our Perfect British Cheeseboard.
Many thanks, Lou
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Julie, it's great to hear that the quality of our handmade cheeses went hand in hand with easy to order from website :)
It didn't arrive on scheduled day and…
It didn't arrive on scheduled day and it was a birthday gift. Product itself was good.
February 16, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your honest review Tasha.
It's great to hear that your recipient enjoyed our farmhouse cheeses.
I am disappointed to hear that your order didn't arrive on the day that you expected.
We ask all customers, when placing an order to select the date they would like their order to be dispatched (this is when it leaves us).
I have taken a look at your order and the tracking that is provided by Royal Mail, I can see that we dispatched your order on the day requested and it was delivered the next working day.
Many thanks, Lou
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Helen. It's great to hear you enjoyed our cheeses 🙂 and that your delivery was made quickly by our delivery partners.
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Great cheese and service as usual
February 14, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Annette, it's great to hear our cheeses and service went hand in hand to provide you with an overall 5* experience. This has brough smiles all around this morning 🙂
Good cheese
Great customer service and delivery. But slightly smaller than I was expecting.
February 13, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Rebekah, it's great to hear that our service and delivery by our delivery partners created an overall good experience for you.
I'm sorry to hear that your Mini letterbox was smaller than you expected. We include our cheese weights on all of our website listings, to give you a good idea of the sizing that you will recieve alongside imagery that shows the cuts.
Cheese was nice but enough crackers o4…
Cheese was nice but not enough crackers and relish, only two small packets of crackers and a ton6 ja4 of relish so to say it was a maxi box to serve four people, disappointing* for the price
February 13, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Lindsay, It's great to hear that you enjoyed our handmade cheeses.
I am sorry to hear that you are disappointed in the value for money of your maxi letterbox.
Our letterbox gifts aren't designed to be gifted with a full selection of cheese and cheeseboard accompaniments. We include crackers and chutney to start you off, however we know that many people like to have a variety of crackers and accommpaniments so provide enough to get you started.
As I mentioned on our email exhanges, we provide cheese which is over the recommended daily allowance of 30g per serving.
If you would like to purchase some more of our handmade cheese in the future, to give you a guide of the amount of cheese you are purchasing, we include the overall weight on each listing alongside imagery of the gift you are purchasing. The images we include, we ensure that there is one, that shows the box you will recieve with the exact amount of items that is in it too.
We haven't had this feedback before for our maxi letterbox gift, so i shall make sure your feedback is passed on and put into consideration when updating any of our range.
Many thanks, Lou
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