The cheese was not delivered to me. Butlers said they had fulfilled their obligation by sending it and refused to either chase up the courier or replace the cheese. Terrible customer service.
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See what reviewers are saying
Having purchased and enjoyed the Lancashire, the Goats' Cheese and the Blacksticks Blue over several years, we have always been pleased. Recently I had cause to communicate with the company. The Cus... See more
Have ordered on line a few times now, always ordering the Blacksticks Blue Cheese, plus one or two others to try (Brie, Goats Cheese and Chutney). So far, everything I have tried has been absolu... See more
Company replied
Not Butler's fault - not received within quoted time frame. Down to understandable Royal Mail delay. The cheese was posted on the day requested but delivered next door: the delivery man didn't read t... See more
Company replied
Company details
Written by the company
Butlers Farmhouse Cheeses is a true family business based in the heart of rural Lancashire. We combine traditional skills, love and innovation to create specialist and very different British hard, blue and soft cheeses with milk from our own cows and goats.
Contact info
Wilson Fields Farm, Inglewhite, PR3 2LH, Preston, United Kingdom
- 01772 669 000
- hello@butlerscheese.co.uk
- butlerscheeses.co.uk
4.0
Great
658 reviews
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Lovely tasting cheeses but the crackers…
Lovely tasting cheeses but the crackers were very broken & maybe a bit on the thin side but portion size was good .
January 5, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Ali. It's great to hear our cheese was lovely and the portion size of your order was good. We shall pass your feedback onto Peter's Yard of their crackers.
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Great service, great cheese
Easy to order a cheese wheel online and select your choice of delivery date. Cheese arrived nicely packaged and chilled.
December 15, 2022
Unprompted review
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Nad. It's great to hear our website was easy to use and this went hand in hand with how your cheese arrived. We hope you enjoyed your order.
Perfectly boxed & delivered.0
December 13, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Marion. It's great to hear your order arrived in great condition and quickly. We hope you enjoy our cheeses.
Friendly and helpful
December 13, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review, it's great to hear our team were friendly and helpful with your order 🙂
Fantastic presentation to give as a gift
Fantastic presentation to give as a present. Even down to a freezer block to keep it cool . I had a slight problem with order which was sorted straight away. Will be using again. Cheese’s are amazing. Huge thanks
December 14, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Paul. It's great to hear that our team were able to sort the slight problem with your order quickly and your gift arrived in top condition with great presentation. This, hand in hand with your comment on our cheese, makes us super happy. We look forward to your next order.
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Delivery v efficient
Delivery v efficient - your delivery hub to the western end of Cornwall, in this weather, by 1600hrs.
December 13, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Mike. It's great to hear the couriers we partner with, helped to make your orders delivery super quick. We hope you enjoy our cheese.
This was a gift going to Peak District…
This was a gift going to Peak District and I live in Stirling,this was the most efficient and trusted service ever,I do hope the recipient of this gift enjoys the cheeses
December 13, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Irene. Alongside high quality farmhouse cheese, we pride ourselves on our service, we're pleased to hear that we have lived up to the standards we set ourselves. I hope your recipient enjoys our cheese.
Excellent delivery service and great…
Excellent delivery service and great choice of interesting gift products. Recipient thrilled 😁
December 9, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Kim. It's grea to hear our website has a great to choice of gifts which your recipient has been thrilled with.
Cheese excellent. Pity about delivery
Cheese excellent. Was bought as a birthday treet for my daughter who lives 80 miles from us but was delivered a day late even though we chose her birthday as delivery date. Post strikes meant that cards were not going to be delivered and you offered courier service.
December 4, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review James, you've made us all smile with your feedback on our cheese, thank you.
We're sorry to hear that your delivery was made late by the couriers. When ordering, we ask customers to select their chosen dispatch date (the date it leaves us). I've had a look, and we dispatched your order with APC on the date selected at the time of ordering. I'm sorry that this meant your order was delivered a day late.
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Dishonourable sales practice
You twice send me sales emails including the promise of some free cheese with a purchase. When, on the second day, I decided to take up your offer, you refused to honour it. I shall not be shopping with you again in a hurry!
December 6, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Charles, I'm sorry to hear that you feel our service was dishonourable, this is not our intention.
Our free Goosnargh Gold offer was valid for a limited time... The details that follow were included on our emails about this offer
"*1 free wedge of Goosnargh Gold will be added to delivery automatically while stocks last. Offer runs 06:00 on 2nd December to 11:59 on 4th December 2022, and is available to newsletter subscribers only. Letterbox products are excluded from this offer. "
Having had a look at your order, we recieved your order on the 6th December which is not in the offer period.
Again, I am sorry that you feel this is dishonourable, if in the future you feel happy to shop with us again, but something doesn't seem right or you are unsure, please contact us directly, via email, phone or social media message and we will always try our best to help.
Many thanks, Lou
Timing and quality 1st class
The cheeses were shipped on the date as agreed and arrived in top condition two days later.
It is lovely cheese and well worth the effort to buy on-line rather than just pick whatever is available in the supermarket.
December 10, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review David. It's great to hear that your order arrived quickly and in top condition, after we dispatched. It's also great to hear you are enjoying our cheese :)
As usual very impressed with my order…
As usual very impressed with my order which arrived just as informed. Jodie in particular was so helpful when I had trouble with my online order. Nothing was too much trouble. Even received a hand written note in my order. A big thank you to all at Butlers.
December 5, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your lovely review. It’s why we do what we do 😊. Enjoy your cheese and have a Merry Christmas. Jodie
Amazing Customer Services and a hit with cheese lovers
My best friend gets headaches from chocolate but LOVES cheese so I ordered her the Butlers letterbox Easter Egg earlier in the year and she absolutely loved not just the concept but the cheese and chutney. As it was such a hit at the beginning of November I pre-ordered her a letterbox cheeseboard as one of her Christmas presents to be delivered Christmas week. Since ordering she has decided to spend Christmas the other end of the UK so I emailed Butlers to see what we could do and just 8 minutes later Lou replied and updated the shipping address for me. They have also upgraded shipping on all letterbox orders from Royal Mail to APC at no extra cost due to the strikes and delays. Fantastic customer services, highly recommend. Thank you :)
December 8, 2022
Unprompted review
Reply from Butlers Farmhouse Cheeses
Thank you for your review GJM. I'm pleased to hear that your friend really enjoyed our cheese Easter Eggs earlier in the year.
Thank you personally for your review of my customer service, this has brough one big smile to my face!
I hope your friend enjoys this letterbox gift as much as her Easter Egg. I look forward to being able to help you with any future orders 🙂 thank you again, Lou
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Haven’t eaten the cheese yet but looks…
Haven’t eaten the cheese yet but looks great. Will know more at the weekend, cheese and onion pie time.
December 5, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Julie, It's great to hear your order was 5* worthy. We hope you enjoyed our cheese in your cheese and onion pie.
IT'S JUST DELICIOUS CHEESE
December 8, 2022
Reply from Butlers Farmhouse Cheeses
Yay! Thank you Malcolm. We pride ourselves on high quality super tasty farmhouse cheese, it's great to hear you enjoy our cheese just as much as us.
Wonderful creamy goats cheese, delivered to your door.
To begin with, I’m so pleased I could order the cheese direct. Even though you are not local to me, I was so impressed the cool pack which was in the packaging with cheeses was still quite frozen. This is the best hard goats cheese I’ve ever tasted, it’s lovely and creamy but firm too. I would highly recommend this cheese.
December 6, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Loretto. It's great to hear that your delivery arrived in perfect condition with the ice pack remaining frozen 🙂 Thank you also for your review of our This is Proper Goat's Cheese. We're so pleased to hear that it is a favourite of yours and one that you highly reccommend.
Happy Days
I am originally from Lancashire and miss tasty and crumbly cheese straight from the farm. Old enough to remember getting it cut from the large block on the markets close by
December 7, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review. This is great to hear! We're so pleased to hear our Crumbly and Tasty Lancashire curb your cravings for those you used to enjoy from the markets. We're so happy that we can bring Lancashire cheese direct to your door 🙂
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Letterbox gift
Ordered letterbox maxi goats cheese as a gift. Recipient really happy, arrived on time. Would order again :)
December 1, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for feedback with top marks. It's great to hear your recipient was happy with their Goat Maxi Letterbox. We're pleased to hear that delivery was as smooth as your expereince with us 🙂
Very reliable and perfect condition
November 30, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review, it's great to hear that our service was reliable and your cheese arrived in perfect condition. This is fabulous to hear.
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Lisa. It's great to hear delivery went hand in hand with our service 😊
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