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Buygames.PS Reviews 

24,664
•
TrustScore 4.5 out of 5

4.7

Video Game Store
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Review summary

Created with AI, based on recent reviews

Looking at 2,964 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being incredibly helpful, polite, and resolving account access issues almost instantly. Consumers note that representatives respond rapidly and guide them smoothly through downloading games and setting everything up. Some reviewers were not happy with purchasing accounts instead of game keys and experienced frustratingly rude customer service interactions. A few people also noted that agents abruptly closed online chats or refused to assist when technical problems occurred. Additionally, several consumers complained about long waiting times for a resolution and getting locked out of their purchases.

What people talk about most

Staff

People report positive experiences with staff members, frequently praising their exceptional speed and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising support agents for their fast... See more

Service

Clients share positive opinions on service, highlighting helpful and professional agents who resolve issues... See more

Response time

Customers consistently note positive experiences with response time, highlighting fast and supportive... See more

Product

Users describe ambiguous interactions with product, reflecting a split in consumer experiences. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service and bought many games from here as they are much cheaper than the PlayStation store! Had an issue with one of the accounts (after a year if not using it) and was sent a new account almo... See more

Rated 5 out of 5 stars

Great value, always available for immediate support, most recently ANDY was a great help to fix issue for a game purchased back in 2020!

Rated 5 out of 5 stars

I had contact with agent “SAM” The agent responded quickly and friendly! In no time I had a new code and username etc.. First I left a bad review because I was waiting and the chat suddenly cl... See more

Rated 5 out of 5 stars

Just got helped out by Sam. Got my problem fixed in an instant. My account didn't work and in a matter of minutes I got a new one. If you never used this site, no need to worry because they wi... See more

Company details

  1. Video Game Store
  2. Gaming service Provider

Written by the company

BuyGames.PS started as an Ebay store in 2015. Having great success and holding a consistent number of loyal customers we decided to make our own store where we could improve the quality and speed of our services. We are selling exclusively game accounts for PS and Xbox. Unlike many other sellers out there, we had always sold only new accounts and refused to sell accounts that previously belonged to other people, knowing the risk those accounts could be actually stolen or hacked. We are constantly monitoring our services and we are carefully listening to the feedback we get from our customers so we can continuously transform and improve our business. For more questions please consult the F.A.Q on our website or contact the Live Chat Support from our page.

Buy Games the SMART Way!

Instant delivery- You'll be able to Download and Play the game immediately

Instant delivery- You'll be able to Download and Play the game immediately
LIFE TIME GUARANTEE for ALL our Products

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(24,664)

3,169 reviews in the last 12 months

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Rated 5 out of 5 stars

perfect

perfect, no bs - just got the job done, was quick and polite. Sam is an assest.

June 18, 2026
Unprompted review

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