Buygoneworld Reviews 

I have issued county court proceedings against Bygoneworld for failure to deliver some 22 models on orders dating back to 2025 and early part of 2026. They do not respond to correspondence i sent them requesting update on delivery or a full refund. Thus the court action - If they do not respond within the appointed time set by the court i will ask the court for a judgement against Bygoneworld and to instruct bailiffs to seize goods to the value of the debt which is £2700!
Perspective buyers be ware - do not buy from this company they will just steal your money!!!!!

After chasing refunds on multiple pre-orders that are well over 1 year old and with no response I decided to take legal action. I have pursued a claim against Buygoneworld with the UK Civil National Business Centre (Small Claims Court). Buygoneworld had until 3rd November 2026 to respond and yet they have not responded (and I seriously doubt they ever would), so I have instructed the court to issue a County Court Judgement (CCJ) against their business. If they still do not pay the amounts owed after receiving the CCJ then I will request the court to appoint bailiffs to seize goods and/or cash from their business to the value of the amount owed on the total of my pre-orders plus the cost of court and bailiff fees I have incurred. Either way, their business credit is now shot to pieces and they deserve every bit of it.

I placed a pre-order for a scale model on eBay on 27 February 2025. More than eight months later, other retailers had already received their stock, yet this seller continued to blame delays from the supplier.

Despite the item never having been dispatched, the seller refused to issue a refund. It became increasingly clear that they were simply dragging things out, seemingly hoping to run down the clock until eBay or PayPal could no longer intervene and I would be left with no effective means of recovering my money.

The seller then suggested choosing a different model as a replacement, only for that item never to arrive either. This appeared to be yet another way of prolonging the situation.

The seller stopped responding altogether and blocked me from sending any further messages.
I reported the practice to eBay, who told me to sort it out myself.

I strongly advise everyone to stay away from this seller and avoid purchasing anything from their shop.

Be aware, however, that the seller has a Facebook page where I invite you to also share your experience...

My terminally ill son ordered a model from these scammers. He was SO excited about receiving it as it was the first plane he ever flew on but they kept making excuses about delivery delays etc. After over a year of waiting I ordered an alternative model in desperation as I was concerned trading standards would close the company down. Once again they kept making excuses and ignoring messages. My son is so distraught and horrified that people can behave this way. I have contacted trading standards who are being very helpful.

Multiple items from pre-orders on eBay have not been delivered. Repeated messages requesting updates and refunds had no response from the company owner,Spence.
They deliberately exceed the 30 day refund limit of eBay or they send letters with postal tracking which says the item has been delayed.
Even in stock items that have been sent via Royal Mail with a tracking number has no record on the Royal Mail website.
Words defy what I think of this company, but legal action needs to be taken by all us robbed customers?

Like everyone else , scammed by pre order items . Ordered , given excuses , stopped responding . Scammed .

AVOID BUYGONEWORLD – An absolute nightmare from start to finish

If you are thinking of ordering from Buygoneworld, DON’T.

I ordered a pre-order item as a Christmas present and ended up waiting 10 MONTHS for it. Ten months of chasing, excuses and being repeatedly reassured that things would be sorted.

I stupidly trusted their promises — and that ultimately left me in a worse position. By the time it became clear that the promises weren't going to be honoured, eBay's time limit had passed, so eBay wouldn't help with a refund.

Buygoneworld then refused to refund me, claiming that eBay wouldn't allow it.

So I asked for replacement items instead. Surely that couldn't be difficult? Apparently it was. Every time I tried to put together replacements to the value of what I had actually paid, there was always an issue with stock. Conveniently, something was always unavailable, meaning I couldn't get replacements to the full value.

After months of going backwards and forwards, I eventually accepted replacement items in September — 10 months after ordering and almost a year after the Christmas present was supposed to be sorted.

And the final insult? The replacements weren't even items I particularly wanted, and they still didn't add up to the full value of what I had originally paid.

So let's recap:
❌ 10-month wait
❌ Repeated excuses and broken assurances
❌ Refund refused
❌ eBay protection lost because I trusted their assurances
❌ Constant problems finding replacement stock
❌ Replacements I didn't really want
❌ Replacements worth less than I originally paid.

What should have been a Christmas present turned into 10 months of frustration, chasing and losing money.

I would never use Buygoneworld again and, based on my experience, I would strongly recommend that others think very carefully before giving them their money.
Buy elsewhere. Save yourself the hassle.

Sorry to say that I am another victim of this Company’s pre-order scam. Ordered a model last November, received the letter, came out of the eBay protection period and have since been fobbed off with various excuses: supply chain issues, unable to refund due to technical issues, offered an alternative model and now that it is available from Corgi, my messages are being ignored.

Do not have any dealings with this company.

This is a genuine account of my transaction with this company and I have a copy of the eBay correspondence to back it up.

Scammers. Take money on preorder and then stal with delivery and always make excuses.

I URGE ANYONE TO AVOID THIS TRADER! regardless of how badly you want a model. I've had nothing but grief from them.
*Taking payment for pre-sale models, then after 30 days, you come out of eBay's protection. So after 3-4 months waiting, still no model, you have no recourse.
*When you email/Msg to follow up, you get fobbed off, if you get a response from D at all.
*I returned a model but they failed to refund, despite Royal Mail returned delivery proof.
*I have been intimidated, cryptically threatened, and deceived by the proprieter (SS) and his sidekick (D).
*The latest was sending a LETTER in place of the model I paid for, using the ebay tracking number, to make it appear that they have posted the actual item. Because when the letter is delivered, the MODEL is shown as delivered.
*Discussed and reported to ebay, who advised to open a case/return, and send back the letter.
*This Essex lad must really believe that everyone other than him are stupid. He now claims the letter is a marketing, technical oversight which is total rubbish!
* 40 Negative feedbacks on eBay in the past 12 months alone. Whilst majority of customers appear satisfied, there are far too many others who feel the opposite, with all very similar stories.
*I have learned that the Police are watching closely because there have been too many instances and reports.
***This review is based on my own opinion. I post this review as a truthful account of my personal experience which is my right!

I’ve been scammed like many of the other unfortunate customers of buygoneworldlimited. They send out a letter by recorded delivery to say your order has been delayed which is then registered as delivered by eBay.
EBay then put their head in the sand after the 30 to register non-delivery of goods!
DO NOT BUY FROM THIS SELLER.

Unfortunately I fell for the same scam as others have done. eBay sent an envelope with a bar code on it. Buygone world told me it takes months for my model to be delivered, By the time I'd stopped waiting it was too late to claim a refund. I have now lost faith in eBay - how can they just send out an envelope with a bar code on it and then claim that your purchase has been delivered?

I ordered a 747 model on Feb.2025. I was told that it can take 3-4 months to recieve my order since it is a pre-order. I waited as they had told me. When it is time to recieve but even not shipped to me, I wrote them. Many excuses were told to me that were lately understood as lies. They just try to gain time since their real intention is not trade, but fraud people. After a few messages on e-bay our connection stopped. Then they blocked me, neither sent my money back nor reply mail or messages. I asked to cancel my order and they rejected. There are many other examples of the same customer complaints. Never ever buy something from this seller!

Spencer and Damien take your money then don't deliver. Been waiting three years for two models, get palmed off time and time again with rubbish excuses and then got refused a refund. I am literally about to take them to small claims court as they took me for £300 and have delivered nothing to me.

***DO NOT BUY FROM THEM***

I bought aircraft from them on ebay, February 2025. Communication was good to start with giving me all the excuses in the world why they were delayed due to production issues, shipping issues etc. After 5 months, communication stopped. I tried reporting them through ebay and even now, nearly a year later they are not interested.

***DO NOT BUY FROM THEM***

I’ve been in contact numerous times sending messages on their website asking when I will receive my refund.
My delivery never arrived all I was told as it was damaged in transit
Very disappointed it doesn’t take long to reply to messages.

My experience with buygone world seems to follow that of a number of reviewers. After placing an order on the 4th of October, I contacted them , a few days later, expressing some concerns. I was informed that all was well so i continued with the order. Over a month later there is no sign of my package, not any updates . I have just contacted buygone world to cancel my order, and have started the process of obtaining a refund from eBay.

Model ordered in August, advised it would be a couple of weeks, they con you by sending a tracked letter saying you have bought something, waited till end of October and chased was told that it had been sent in September and the tracking hadn't updated?, they would sort in a few days and send another if needed. 2 weeks later still waiting. Not responding to emails or eBay messages.

Are they even trading anymore? Website is down, don't answer the phone number given, don't answer eBay messages when they say they do in 24 hours, when the situation gets difficult they don't respond at all.
After 18 months waiting they tell me they have my model, since April it has been showing on their eBay shop as "IN STOCK", no model sent no updates, expected delivery has continually slipped from April to now October.
Same experience as other reviews, they keep stringing you along with excuses then stop replying. It's a scam.
DON'T BUY PRE-ORDERS FROM THEM, LIKELY YOU WILL NEVER SEE THE MODEL AND THEY KEEP YOUR MONEY.

This organisation is simply dreadful. My last 4 orders on E-Bay all timed out. Each time I was told the were staff shortfalls and yet it’s clear to me they are selling prior to stock being available.

Each time, promised a refund and every time had to involve E-bay to raise a case. It’s shook me how bad this outfit really is, never dealt with anyone like this.

Avoid.