NanoPolix Reviews 

425
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 315 reviews, most reviewers were somewhat happy with their experience overall. Some customers found the product easy to order and appreciated the transaction security mentioned during purchase. A few people also expressed satisfaction with the product's quality and its ability to deliver on promises. However, many reviewers were dissatisfied with the pricing and payment process, often encountering hidden fees and unexpected charges that were higher than advertised. The website's user experience was frequently criticized for being misleading, difficult to navigate, and for persistently adding unwanted items or offers to orders. Additionally, several customers reported issues with order fulfillment, including delays in receiving products or not receiving order confirmations. Some also found the product itself did not perform as expected, failing to remove scratches or oxidization as advertised.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing dissatisfaction as the product often... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over unexpected... See more

Price

Customers had negative experiences with price, often reporting being charged significantly more than expected... See more

Payment

Consumers find payment to be a negative experience, with many reporting unauthorized or incorrect charges,... See more

User experience

Users describe ambiguous interactions with the user experience, with many finding the website simple, quick,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The product does not do what it states to do. Very disappointed after watching the video, then experiencing the reality didn't remove scratches or oxidised areas of the car's painted surface

Rated 3 out of 5 stars

The advertised sale price is only valid if you are buying multiples of the same item. The number of follow-up offers after your selection is very annoying.

Rated 4 out of 5 stars

I can't complete this until I receive and apply the product. I loved the ad, but not the forest of attempted ad-ons. So far, I do not yet see in my e-mail that my order has been received. I hope this... See more

Rated 4 out of 5 stars

The amount of offers made is excessive and to decline offers is very easily missed as the writing is very small and is different for all of the products. I felt this was deliberately done to mislead a... See more


Company details

  1. Car Accessories Store

Written by the company

NanoPolix is a nano-technology car repair cloth designed to help reduce the appearance of light scratches, scuffs, oxidation, and other surface paint imperfections without professional detailing. Engineered with active polishing agents and nano-metal technology, the NanoPolix Car Cloth is designed for quick and easy paint restoration on most vehicle colors and finishes. The cloth can be used on common paint marks including key scratches, fingernail marks around door handles, light side scuffs, branch scratches, rust spots, bird droppings, and asphalt stains. Designed as a reusable automotive maintenance solution, NanoPolix can support multiple repair sessions when stored properly after use. NanoPolix is intended as a convenient alternative to expensive body shop repairs and traditional polishing products. The cloth is designed for simple at-home use without tools, machines, or technical experience, helping drivers maintain their vehicle’s exterior appearance more easily and affordably.


Contact info

3.4

Average

TrustScore 3.5 out of 5

425 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.4

All reviews

(425)

420 reviews in the last 12 months

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Rated 1 out of 5 stars

THIS IS A MONUMENTAL WORLD WIDE SCAM

ORDER #4BD681579D 9/06/26

NANO POLIX would WIN the World Cup for SCAMMING . I expected to pay £17 GBP but my card was charged over £45 GBP . . Avoid any contact or you will be sorry. Within 20 minutes I contacted them and requested to cancel as soon as I saw the payment they STOLE from my Card. Dont believe anyone can send a five star review based on the way this outfit operates. ? The product is useless.
EDIT on 13/06/26
Here we are days later and customer services still sending pointless timewasting messages . This organisation should be stopped . Dont be take in by the FAKE vidoes or the Fake ""reviews.
EDIT
On 17th June I receive an email from REN in "customer support" to tell me the goods were dispatched so they cant cancel the order . You can never cancel an order once the payment is taken via a third party ( Cart -Checkoutera USA) another dodgy outfit you WILL NEVER see your money again.
EDIT
The goods arrived 22/6/26 in two thin 6x6 packs the size of a CD . Tried the "magic cloth" on two separate vehicles where I had small scratches . Made absolutely NO difference whatsoever so I am now trying to returning them . I wasted £46.
EDIT UPDATE
Having told the AIBot Victoria that the product is as useless as a chocolate fire guard and I want to return the goods but they wont give a return address. . Several emails which are just standard time wasting follow and then they offer 20% rebate and keep the goods then 50% THEN 70% . THEN ITS GONE QUIET. So its now almost a month since a fell for this which is a scam on a MONUMENTAL SCALE
EDIT 30/6/26
A reply from NanoPolix . back to square one ? , Sorry to say this is a true story and I GAVE my order number as a genuine ripped off and scammed pensioner. There are so many really poor reviews that mirror my experience so god knows how widespread this scam is . .
Nano Polix Offered me 70% Rebate TWO WEEKS AGO which I said yes just send (Just to get rid of them) but STILL NOT PAID. By the way the CONTACT Address in Lithuania takes you to a block of flats on Google earth . You have been warned AVOID
UPDATED 6/7/26
Just checked my card and as of today despite offering me 70% refund NO REBATE from the Scammers, liars and cheats .

June 9, 2026
Unprompted review
NanoPolix logo

Reply from NanoPolix

UPDATE:

Hello Ali,

Thank you for providing the requested details.

We've assigned a member of our support team to locate your order and carefully review the details of your case. They will also follow up on your refund request and reach out to you directly as soon as possible with a resolution.

___________________________

Hello Ali,

Thank you for your feedback.

We've taken the time to read through your review and the updates you've shared regarding your order, your experience with the product, and your communication with our team. We appreciate you bringing this to our attention.

We'd like the opportunity to check what happened but we're unable to find relevant information based on this comment alone.

We've sent you a separate message through TrustPilot, requesting a few additional details so we can locate your order and review the information you've shared.

We look forward to your reply.

Warm regards,
Ben from NanoPolix

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Rated 1 out of 5 stars

Poor Customer service !!!

Placed an order 10 days ago, no acknowledgment, not heard a word from this company. Actually wondering if they exist !!!

June 10, 2026
Unprompted review
NanoPolix logo

Reply from NanoPolix

Hello Elizabeth,

Thank you for bringing this to our attention.

We appreciate you taking the time to let us know about your order.

We'd like the opportunity to review its status and confirm the details with you. We've sent you a separate message requesting a few additional details so we can locate your order and provide you with an update.

We'd appreciate your response at your earliest convenience.

Best regards,
Ben from NanoPolix

Rated 4 out of 5 stars

Needed a refund took several emails

Needed a refund took several emails, which I put down to the fact I’m in Australia and the produce was in the USA in the end I phones the company resolved the issue and got my refund. My conclusion is I would recommend but be mindful of the difficulties that could occur

June 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Unauthorized Charge

Slow start to correct the unauthorized charge, but charge was reversed. Communication was great and follow through was great.

June 9, 2026
Unprompted review
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Rated 4 out of 5 stars

I can't complete this until I receive the product…

I can't complete this until I receive and apply the product. I loved the ad, but not the forest of attempted ad-ons. So far, I do not yet see in my e-mail that my order has been received. I hope this order moves forward and that I will be able to report that this prodcut gave 5+ results.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

So far so good.

Never having heard of NanoPolix, I was sceptical as I ordered via an on-line advert.
Having to e-mail the company I received an almost immediate reply from Victoria, in a cheerful, helpful and assuring manner. She was able to deal with my issue and put my mind at rest.
An excellent example of outstanding customer care...thank you Victoria!
As I type, I am still awaiting my order.

June 5, 2026
Unprompted review
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Rated 3 out of 5 stars

I bought 2 of the cloths for $17.48 and…

I bought 2 of the cloths for $17.48 and said no to all the screens pushing you to buy additional products. I put in my credit card and went on to checkout but the last screen said they had 2 other items on sale but no place to say no. All it said was continue to checkout when I hit that it said the order was confirmed. I called immediately and told them to cancel the order and the lady said she would send email and they would get back to me soon. They sent email saying order was confirmed then I emailed them and they said my order was shipped already. This is a very deceitful way to do business. I will never buy anything from them and will dispute the charge on my card.

UPDATE: The company has refunded all of my money. I am very appreciative of someone finally understanding and taking care of the customer service department. I think it was a mistake at what happened and all I wanted was for it to be addressed and it was. I would like to thank Daniel for making this happen.

June 5, 2026
Unprompted review
NanoPolix logo

Reply from NanoPolix

Hello Phylis,

Thank you for sharing this important matter with us.

We've carefully read through the details you shared and appreciate you taking the time to explain your experience from the time your order was placed through your attempts to contact our team.

To ensure your case receives prompt attention, we've assigned a member of our team to review it again. They will reach out to you directly for further assistance.

We look forward to resolve this for you.

Kind regards,
Ben from NanoPolix

Rated 1 out of 5 stars

Misleading advertised price on product

Misleading advertised price on product. 2 days after ordering online, the invoice came and the price did not match the initial ad. It was $120 higher.

May 22, 2026
Unprompted review
NanoPolix logo

Reply from NanoPolix

Hello Teresa,

Thank you for sharing.

We appreciate you taking the time to let us know about your order.

We'd like the opportunity to review the pricing details you described. We've sent you a separate message requesting a few additional details so we can locate your order and review the information with you.

We look forward to your response.

Kind regards,
Ben from NanoPolix

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