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BuyShedsDirect Reviews 

11,536
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,460 reviews, reviewers had a great experience with this company. Customers consistently found the ordering process easy and efficient, appreciating the clear communication and updates provided throughout. Many highlighted the excellent delivery service, noting prompt arrivals, convenient scheduling, and helpful drivers. The staff, particularly delivery personnel, received praise for being polite, courteous, and very helpful. However, some people were dissatisfied with product quality, reporting issues like missing or un-drilled parts, and warped wood. Reviewers also mentioned problems with gaps, flimsy construction, and products not being waterproof, alongside unusable screws or incorrect brackets. A few other people also felt that delivery could be delayed or that drivers were reluctant to place items where requested.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with some expressing satisfaction with their... See more

Delivery service

Consumers find delivery service to be positive, with many praising the helpfulness of drivers who often went... See more

Order

Reviewers mention positive feedback about their order experience, highlighting the ease of ordering and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing significant disappointment due to poor... See more

Staff

Users describe positive interactions with staff, particularly praising the helpfulness and politeness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delayed delivery because of ‘vehicle issues’. Driver said it was a kerb side delivery - which it wasn’t. However when I said my messages said otherwise he quickly and efficiently offloaded and plac... See more

Rated 4 out of 5 stars

Great shed. Delivery was brilliant. The driver very helpful and got it right to the front of our allotment. Slight problem with the base as 4 of the timbers were missing! So disappointed. I rang cus... See more

Rated 4 out of 5 stars

The shed was as expected and properly delivered. It was disappointing that the timber items were not pre-drilled or even marked and I needed to use a saw to reduce some timbers to the right size. Th... See more

Rated 4 out of 5 stars

The shed was installed and leaked rain within 24 hours of its erection. As its price was almost £1000 I was very upset. It was then treated for me with 2 heavy coats of preservative and cracks in the... See more


Company details

  1. Garden Building Supplier
  2. Fence Supply Store
  3. Garden Center

About BuyShedsDirect

Written by the company

Buy Sheds Direct is a specialist online retailer of garden buildings, sheds and outdoor storage solutions, helping customers across the UK find the right products for their homes and gardens. We offer a comprehensive selection of garden buildings designed to provide practical storage, additional living space and attractive outdoor features.

Our range includes wooden sheds, metal sheds, plastic sheds, bike storage, garden storage boxes, log stores and outdoor storage units. We also supply summer houses, log cabins, garden offices, workshops, playhouses, greenhouses and other garden buildings to suit a variety of lifestyles and outdoor spaces.

Whether you're looking for secure garden storage, a dedicated workspace, a hobby room or a place to relax and entertain, Buy Sheds Direct offers products from leading manufacturers and trusted brands. Customers can choose from a wide variety of sizes, styles and specifications to find the best solution for their needs.

We aim to make buying a shed or garden building online as simple as possible through detailed product descriptions, clear specifications and helpful customer support. Our website allows customers to compare products and make informed purchasing decisions with confidence.

Buy Sheds Direct is dedicated to delivering quality products, reliable service and a seamless online shopping experience. We are proud to help thousands of customers every year improve their gardens with practical and attractive outdoor structures.


Contact info

4.1

Great

TrustScore 4 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(11,536)

1,322 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor

Very poor quality control. Had to fix one of the frames before assembly, some of the pieces had some damage. Not like the picture - cladding across the panels doesn't line up. Instructions for window were difficult to follow. Had to tidy up edges of panels around the door to get door to fit properly. Need to go around with some wood filler on the inside to fill the holes.

July 4, 2026
Unprompted review
BuyShedsDirect logo

Reply from BuyShedsDirect

Good morning,
Thank you for taking the time to leave your review. We are sorry to hear that you experienced issues with your shed and appreciate you bringing this to our attention.

We would like the opportunity to investigate this further and work towards a resolution. Unfortunately, we have been unable to locate any previous correspondence relating to your order.

At your convenience, please email your order number and photographs of the issues to info@buyshedsdirect.co.uk, and a member of our team will review everything as quickly as possible.

We hope to hear from you soon,
The Buy Sheds Direct Team.

Rated 5 out of 5 stars

Good quality shed

Good website, easy to navigate. Excellent communications through email and fast delivery. The shed was easy to assemble with the instructions given. It is good quality, very sturdy and strong also it looks good.

June 24, 2026
Rated 5 out of 5 stars

Summer house

Our summer house was delivered on time,actually a bit earlier which was fantastic,the driver was really nice and very helpful (can't remember his name) easy to follow instructions. It has taken me and my husband about 6 hours to put together which we was very happy with. I'm currently sitting inside contemplating what to furnish it with ☺️ would absolutely recommend to everyone.
Thank you

July 4, 2026
Rated 5 out of 5 stars

As described

Good communications, delivered on time, as described.
Some instructions not too clear - parts could have been labelled more clearly, but with 2 engineers on the case, it was no problem.

April 20, 2026
Rated 2 out of 5 stars

Was expecting more

The delivery man was unhelpful.
There are some splits in a few panels and you can see daylight through knots in the wood.

June 28, 2026
BuyShedsDirect logo

Reply from BuyShedsDirect

Good Morning,
Thank you for bringing this to our attention. We are sorry to hear you've had a disappointing experience.

Unfortunately, we have been unable to locate any previous correspondence regarding your issue. Please get in touch with us and send over some photographs so we can investigate and assist you as quickly as possible.

Kind Regards,
The Buy Sheds Direct Team.

Rated 1 out of 5 stars

I ordered a wooden shed

I ordered a wooden shed. On the delivery day,Saturday 27th June 2026, of the panels was broken. The driver Sam, took it back and assured me that he will reported and asked for a replacement. None of this happened. Fortunately I called on Monday,29th to verify. They couldn't find any report or order on this matter. I was very disappointed.
They ordered new one over the phone. On Wednesday 1rst, I called again, and send an email , I didn't receive any response and not being contacted on when the delivery will take place. It's Saturday 4th July and nothing. Very very disappointed and frustrated because people were supposed to come on Sunday 27th to install the shed, i cancelled and don't know when they going to be available again. Very bad experience for first time buyer, i will not recommend you to friends and family. 😡

June 22, 2026
BuyShedsDirect logo

Reply from BuyShedsDirect

Good morning,

Thank you for taking the time to leave your review. We are sorry to hear about the issues you experienced with your shed and delivery.

Unfortunately, we have been unable to locate any previous correspondence relating to your order. We believe you may have been in contact directly with the supplier, but we would be more than happy to help. Please don't hesitate to get in touch with our team so we can look into this for you.

Kind Regards,
The Buy Sheds Direct Team.

Rated 5 out of 5 stars

Good customer service

Good customer service. Ashley, the delivery driver was superb. v polite and respectful and on time. He answered my questions with clarity and made sure I was happy with everything before leaving. He is an asset to your company. Product looks good for the price hoping its as good when installed. Thankyou

July 3, 2026
Rated 3 out of 5 stars

apex shed

i must admit my shed recently purchased was not of the high standard as mentioned, the base was bowed and so were some of the joining strips , panels were not that great when put next to each other i know there are joining strips but i had to buy some silicone to fill many gaps the windows are rather cheap plastic and the finials were missing. the instructions were a bit of a nightmare, it look half decent now up but not a 100 per cent impressed.

June 9, 2026
Rated 1 out of 5 stars

Do not buy from here damaged shed

Do not buy from here. I had ordered a shed for my tennant urgently however it had some timber which was cracked and rotten. I had emailed but now nobody is responding.

June 29, 2026
BuyShedsDirect logo

Reply from BuyShedsDirect

Good morning,
Thank you for taking the time to leave your review. We are sorry to hear that you experienced issues with your shed and appreciate you bringing this to our attention.

We would like the opportunity to investigate this further and work towards a resolution. Unfortunately, we have been unable to locate any previous correspondence relating to your order.

At your convenience, please email your order number and photographs of the issues to info@buyshedsdirect.co.uk, and a member of our team will review everything as quickly as possible.

We hope to hear from you soon,
The Buy Sheds Direct Team.

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