Buystuff Reviews 40

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Really happy with my kids/collectible electronic toy, the seller is responsive to your queries. Delighted to get this device in perfect condition, box was damaged as was described and I was aware but... See more

Rated 1 out of 5 stars

I ordered a treadmill and paid it. They sent via DPD which is ok, but my parcel got lost. I contacted with DPD many times and they were helpful, told me to contact the sender and I did. This website l... See more

Company replied

Rated 5 out of 5 stars

I purchased an item from this company for the first time. Being my first time dealing with this company I sent multiple texts about the order, payment, delivery etc. In fairness to them they answere... See more


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

All good

No issues whatsoever, very helpful service. I would recommend this company based on my experience with them

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great seller

Great seller. Good communication. Quick and easy payment. Quick delivery. Product was in great condition

March 3, 2024
Unprompted review
Rated 1 out of 5 stars

NEVER AGAIN!!!!

NEVER AGAIN!!!!

I strongly suggest going somewhere else. What can I tell you they don’t answer the phone. They can’t track a parcel. We ordered a multi Gym for our son for Christmas just gone 2023. It was ordered in plenty of time, the website says 3-5 days. We ordered weeks before Christmas Eve 2 boxes were delivered the 3rd box was lost somewhere in Germany. I was told don’t panic you will have it. It’s in the Dublin delivery centre. I had an email from the courier who was able to confirm the delivery location was Germany and not Ireland and hadn’t been moved since December 14 2023. The other two boxes were delivered on the 16th.
Extremely frustrating experience.
Totally unacceptable.
Completely unprofessional service.
The entire time was wasted trying to get answers.
Then in January 2024 the 3rd box arrived tried contacting the company on 3 separate occasions to ask about them sending someone to pick it up. Guess what? Yep … no response until we went back through the website… only to be told to keep it…
Stay well clear there is far better companies out there with better after sales service than this joker.

In response to your answer below.

I would like everyone who take the time to look into your company before they part with their hard earned cash.

We ordered a MULTI GYM the hint is in the description.

It came IN 3 BOXES 2 WERE RETURNED.
LIKE I SAID THIS COMANY IS A JOKE

MY ADVICE KEEPS SCROLLING

December 23, 2023
Unprompted review
Buystuff logo

Reply from Buystuff

Good evening,
the 2 boxes arrived with you by dpd,
you had decided a day before delivery that
delivery was taking too long which is understandable, so you no longer wanted the item,
so we then refunded you,
dpd had lost the 3rd parcel, & then delivered it a long time later,
overall it was not your fault or our fault as dpd deliver the items & they were
making mistakes as they were busy near the xmas rush,
We then said you could keep the 3rd parcel that arrived to you for free,
Kind regards
CJ BUYSTUFF.IE

Rated 1 out of 5 stars

Avoid if possible

Avoid if possible. Will not fulfil order

December 25, 2023
Unprompted review
Buystuff logo

Reply from Buystuff

same person writing review under different account
Hi Patrick
the courier damaged the parcel,
so it was unusable, we refunded you
what is the issue with that?
your order would of been with you surely we sent it
but courier damaged it on way to you as it is a large heavy item,
we want the sale as much as you want the item,
Kind regards
Ciana Buystuff.ie

Rated 1 out of 5 stars

Never again ordering from here

Never again. Ordered off this site and after a week I had to email them for a status on my order. They then updated my purchase as ‘being sent’ (Christmas Eve) and informed me it would be delivered next week. On Christmas Day they cancelled my order and issued a refund. Full of lies

December 25, 2023
Unprompted review
Buystuff logo

Reply from Buystuff

Hi Patrick
the courier damaged the parcel,
so it was unusable, we refunded you
what is the issue with that?
your order would of been with you surely we sent it
but courier damaged it on way to you as it is a large heavy item,
we want the sale as much as you want the item,
Kind regards
Ciana Buystuff.ie

Rated 5 out of 5 stars

Great Service

I purchased an item from this company for the first time. Being my first time dealing with this company I sent multiple texts about the order, payment, delivery etc. In fairness to them they answered every text I sent reassuring me about everything. I received my order , well packed and on time. I highly recommend this company, they went over and beyond to reassure me.
The item I got is of high quality with a very good price.
I will definitely be using their service again

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I had a query about delivery over the weekend and they got back to me straight away with an update. Product delivered and I am delighted with it.

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

5 star customer service

I ordered a spin bike which arrived damaged. I contacted customer service on the weekend and received an immediate response from CJ who organised a replacement bike straight away.
I cannot fault the customer service.
Thanks CJ

November 22, 2022
Unprompted review
Rated 1 out of 5 stars

Buystuff.ie never again!!!!

I ordered a treadmill and paid it. They sent via DPD which is ok, but my parcel got lost. I contacted with DPD many times and they were helpful, told me to contact the sender and I did. This website lied to me, saying I signed that I receive my parcel(DPD doesn't do this since Covid) then claiming that it has been delivered to me, which was not....they pulled out 300€ from my pocket because they do nothing about it just saying dpd delivered to me....

December 6, 2022
Unprompted review
Buystuff logo

Reply from Buystuff

Good day,
the spin bike was delivered, there is a signature & photo evidence,
(ALL OUR REGULAR CUSTOMERS KNOW THIS)
if you had not got your spin bike you could of got your payment back from stripe or paypal, it is impossible for a customer to get robbed, so nobody robbed you, infact you tried to get us to send a second spin bike to you!! so in fact you were trying to steal 300 euro from our company,
Kind regards CJ BUYSTUFF.IE

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