BuySwitchGames Reviews 93

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

**Unfortunately its a scam** Any positive feedback is definitely staged and composed by the company or friends of the company. It has been 20 days since I trusted I would have a game delivered. The... See more

Rated 5 out of 5 stars

Best guy in the business Super fast service Extremely awesome customer service 🔥🔥 Got a new switch Oled couldn’t afford any games he gave me almost all Nintendo essential games for a awesome... See more

Rated 5 out of 5 stars

Surprisingly REALLY good costumer support. The videos and information provided on this website are already clear, but having my questions answered by support went really well and I’m really happy to s... See more

Rated 1 out of 5 stars

Over 24 hours and still have yet to receive my order. I have tried communicating with them via the chat feature, left a comment under my purchase, sent a ticket to their email, and called the customer... See more

Company details

  1. Video Game Store

Written by the company

BuySwitchGames.com started as an Ebay store in 2019. Having great success and holding a consistent number of loyal customers we decided to make our own store where we could improve the quality and speed of our services. We are selling exclusively game accounts for Nintendo Switch. For more questions please consult the F.A.Q on our website or contact the Live Chat Support from our page.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The one star review below was my exact…

The one star review below was my exact same
experience. I will simply copy and paste the relevant parts of the review for clarification.

“Can't access the games I bought (SCAM)
I bought two games. They emailed me a username and password to create a separate account and login into a Nintendo account to access the games I bought. I tried to follow all their directions to access the games. The problem is Nintendo sends a verification code to the email I am trying to log in with. Normally, it wouldn't be an issue but I don't have access to their email they provided. When I send them a ticket like it says in their instructions, I get a video on how to do it. But I don't get the verification code I need to log into use the games I bought. I was ripped off and they took my money. I'm going to report it to my credit card to try to get my money back.“

I asked for a refund and they said it was issued. So I will check with my C.C company in a few days. It was all just a very uncomfortable situation and based on my interaction, I wouldn’t recommend it. It is listed as a simple process, and then when it comes time verify the email for the new user you’ve added to your switch in order to download the game, it gets really murky.

They are also listed as being in the US, but are clearly in the UK. Not sure if that matters.

I will update the review if someone can correct me on what exactly it was I could’ve been doing wrong. I followed all the steps and it got me no where. Perhaps they can work on better communication with their costumers.

March 19, 2024
Unprompted review
BuySwitchGames logo

Reply from BuySwitchGames

You haven't followed the process as described and it wouldn't take more than 2 minutes and then you requested a refund and we accepted and returned your money.

Advertisement
Rated 1 out of 5 stars

Can't access the games I bought (SCAM)

I bought two games. They emailed me a username and password to create a separate account and login into a Nintendo account to access the games I bought. I tried to follow all their directions to access the games. The problem is Nintendo sends a verification code to the email I am trying to log in with. Normally, it wouldn't be an issue but I don't have access to their email they provided. When I send them a ticket like it says in their instructions, I get a video on how to do it. But I don't get the verification code I need to log into use the games I bought. I was ripped off and they took my money. I'm going to report it to my credit card to try to get my money back.

March 11, 2024
Unprompted review
BuySwitchGames logo

Reply from BuySwitchGames

Hello,

You haven't collaborated with us by following the process and you asked for refund and we accepted and returned your money.
you're not publishing the original experience.

Rated 5 out of 5 stars

They are legit and super helpful

I can understand why somebody would be skeptical about this site as it appears to be too good to be true, but I took the chance and ordered Pokemon scarlet and it did take a little bit before getting the email saying it was delivered but to be fair I ordered at 11:30 pm so obviously they weren't working at the time. But after receiving the info to download the game they answered all my questions about installing quickly and politely. I am definitely ordering from them again

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Totally legit

Totally legit. Would recommend to anyone. I only wanted tears of kingdom and they gave me the one before that and a couple other games

March 1, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

This review is going to be the exact…

This review is going to be the exact same as the others. Haha! I was worried about this until I found this page. It is legit and the customer service is great. Took me less than 30 minutes from purchase to game play.

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Top tier

I, like everyone else that has reviewed, thought this was a little sketchy. After looking at a bunch of reviews I decided to try it out myself. Not only was the transaction very smooth but the customer service was TOP TIER. They responded very quickly and even assisted me with the process. I will 100% be dealing with them again. I highly recommend it.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

It is in fact legit!

Like everybody is saying here, it’s sketchy at first but it is in fact real and working. You buy a game online, when the seller is awake/working he will email you the login and password of the account that has the game, and then you download and play! Mine is still downloading. If you talk to the seller via support ticket/live chat he may ask you to leave a review which is what I’m doing because he helped me with an issue very fast. 9/10 definitely reccomend.

February 25, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

I was pretty sketched out a first

I was pretty sketched out at first because it took a little bigger longer to get what I paid for( keep in mind I did this at like 1am) but after I woke up it took like 15 minutes and now I have the game that I wanted and I am very happy to say the least

February 23, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Painless and Satisfying!

Process was super-easy and quick! The instructions were clear and the staff support was courteous. I'm already enjoying my purchase. Thank you so much!

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Actaul best place to buy switch games.

Actaul best place to buy switch games. Truly exceptional and beyond far better than what i expected. Fast response time. Might look strange but in fact they are actually very easy steps with fast response time. Very happy and got a great price too. Honestly just good all around. Trust.

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

Digital download worked for Nintendo…

Digital download worked for Nintendo Switch. Response time was extremely quick for chat help to receive login information. The game downloaded without any trouble. The instructions, both written and a video, were very easy to follow.

February 15, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Just bought 2 games

Just bought 2 games, all i can say is be patient, because of the timezones but they will respond you as soon as they can.

Will buy again

February 14, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look