BuyWinesOnline.com Reviews 

160
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive customer service team for resolving order issues smoothly and quickly. Consumers also deeply appreciate the prompt shipping, fair pricing, and delicious selection of fine wines available for purchase. Though some reviewers were not happy with delivery delays and unexpected shipping issues that happened during hot summer months. A few other people also felt that receiving incorrect product sizes, dealing with strict carrier signature requirements, or experiencing communication hurdles was quite frustrating. Some customers mentioned instances where packages were severely delayed or mishandled by the courier service.

What people talk about most

Customer service

Customers consistently note positive experiences with customer_service, highlighting responsive and helpful... See more

Product

Clients share ambiguous opinions on product variety and quality, with many consumers expressing satisfaction... See more

Delivery service

Users describe ambiguous interactions with delivery_service, featuring both significant frustrations and... See more

Order

Reviewers highlight ambiguous aspects of order processes, as experiences vary significantly. Some consumers... See more

Staff

People report positive experiences with staff members who resolved issues quickly. Consumers appreciate the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyer here. I was excited to see they had some of my favorite sparkling wines I haven’t had in years. They were out of stock of one of my items and Lupe emailed me promptly to explain. She... See more

Rated 5 out of 5 stars

I ordered wine as a Christmas present on December 3rd and I put the incorrect address on the order. I emailed them the very next morning and Lupe addressed it correctly and sent me an email noting th... See more

Rated 5 out of 5 stars

FedEx failed to deliver my wine for over a week. After many calls to them with no positive results, I contacted your organization and your representatives were quickly responsive to the situation, and... See more

Rated 5 out of 5 stars

I voiced my concern that my shipment was delayed, got an immediate response that FedEx had a delay. Shipment came the next day. Very courteous service. Wines are always exactly what I want. Good peopl... See more


Company details

  1. #20 of 23 best companies in Wine Store

Written by the company

BuyWinesOnline.com is your one-stop-shop for all online wine purchases. At BuyWinesOnline you can browse, buy, and get wine delivered all around the country.


Contact info

4.1

Great

TrustScore 4 out of 5

160 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(160)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time buyer here

First time buyer here. I was excited to see they had some of my favorite sparkling wines I haven’t had in years. They were out of stock of one of my items and Lupe emailed me promptly to explain. She gave me options and was extremely responsive when I was asking about ship time and when my items would arrive. Everything arrived quickly and in great condition. I would 100% order from this company again. Wonderful experience.

December 3, 2025
Rated 5 out of 5 stars

Outstanding Customer Service

I ordered wine as a Christmas present on December 3rd and I put the incorrect address on the order. I emailed them the very next morning and Lupe addressed it correctly and sent me an email noting that it was corrected. I then realized that I did not send a gift note. I immediately emailed Lupe again and he got back to me so quickly again to fix my issue. I was so relieved that he was right on top of it and promptly fixed my problem. I appreciate you Lupe. Outstanding customer service and I’m so happy to have chosen buywinesonline.com. Excellent prices when comparing to other online distributors.

December 4, 2025
Rated 5 out of 5 stars

Great pricing and most service!

Great pricing and most important customer service.
Kristina was a big help, let me know my delivery details and answered all questions in a timely fashion.
Really appreciated the service!

October 23, 2025
Rated 5 out of 5 stars

One Of The Best Online Retailers Around...

Excellent & highly versatile selection, very fair & competitive pricing, super-friendly staff (especially Haley), super-fast shipping, and a great business to deal with for your fine wine needs (at all price-points). Nick is also very helpful, courteous & accommodating. Highly recommended. A+ and 5-star business. Check them out...

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Immediate attention.

I voiced my concern that my shipment was delayed, got an immediate response that FedEx had a delay. Shipment came the next day. Very courteous service. Wines are always exactly what I want. Good people

September 16, 2025

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