The club was busy due to Bank Holiday. The staff were friendly as always. Atmosphere was good and the prize money was enhanced as it was a Bank Holiday special promotion. The package paper and electr... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Brilliant night out, staff really friendly Thought it very strange that people with electronic boards did not need to shout confirming a win Plus a lot of talking while games going on - not very... See more
Company replied
If you want a night out where you control how much you spend, have a drink & some food, feel safe on your own or have a friendly chat with the staff, then the thrill of a win is a bonus then buzz is f... See more
Company replied
Great games. It food allergies need better explanation as to if the rolls for burgers etc have dairy in and provide alternative milk butter etc as this limits those with allergies to what they can eat... See more
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Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, United Kingdom
- buzzbingo.com
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great to play bingo or Casino games
Great to play bingo or Casino games, love the Buzz! 👌🏼
December 17, 2025
Reply from Buzz Bingo
Hi Leslie,
Thank you for your great feedback! We’re so pleased to hear that you’re enjoying both the bingo and casino games—and that you’re loving the Buzz!
It’s fantastic to know you’re having a fun and exciting experience with us. We look forward to seeing you again soon for even more great times!
Kind Regards,
Tia
Customer Reviews Team
Re (Linda) Buzz Bingo Northampton
Re: Buzz Bingo Bingo Club Northampton Big Surprize! A Lovely Lady called Linda :) Thank You Linda! :) Thanks to You being so warm, friendly and welcoming I joined Buzz Bingo, and have enjoyed many many relaxing, and enjoyable fun moments! That is why I would totally Recommend Buzz Bingo and give them 5 Stars! Thanks again Linda :) and see You again soon :) John
March 25, 2026
Unprompted review
Reply from Buzz Bingo
Hi John,
Thank you so much for your wonderful review regarding our Northampton club! We’re absolutely thrilled to hear about your experience and that Linda made such a positive impression. We’ll be sure to pass along your kind words to her—it will mean a lot!
It’s fantastic to know that her warm and welcoming approach helped you feel at home and that you’ve been enjoying so many relaxing and fun moments with us. Creating that kind of experience is exactly what we aim for.
We really appreciate your recommendation and 5-star rating—it means the world to us. We look forward to welcoming you back again soon for many more great times!
Kind Regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo
Hi there Marion,
Thank you so much for your kind words!
We’re delighted to hear that you found our team friendly and helpful in our Aberdeen club.
Providing reliable and welcoming service is something we truly strive for, so it means a lot to know we’re meeting your expectations.
We look forward to continuing to support you whenever you need us!
Kind Regards,
Tia
Customer Reviews Team
I was welcomed with extreme smiles and…
I was welcomed with extreme smiles and happy staff
Great communication from all
Very good value for money the only thing I wasn't happy with was the food over cooked chips and hotdog
March 22, 2026
Reply from Buzz Bingo
Hi there Natalie,
Thank you so much for your lovely feedback! We’re really pleased to hear you felt welcomed by our team and enjoyed the friendly atmosphere and communication—it means a lot to us. We’re also glad you found good value in your visit.
We’re sorry to hear that the food didn’t quite meet expectations, especially the chips and hot dog. That’s not the standard we aim for, and we’ll be sure to share your comments with the team to improve.
We truly appreciate your honest feedback and hope to welcome you back again soon for an even better experience!
Kind Regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo
Hi there Robert,
Thank you so much for your kind words!
We’re thrilled to hear that you love our Gloucester Buzz Bingo club and are having fun.
Your feedback really means a lot to us, and we hope we can keep bringing you great experiences.
Kind Regards,
Tia
Customer Reviews Team
Went last night 20th March for the…
Went last night 20th March for the first time, the staff were the most miserable unhelpful staff I've ever known at bingo! Will be in no hurry to return
March 20, 2026
Unprompted review
Reply from Buzz Bingo
Hi Claire,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your first visit on 20th March to our Southampton club didn’t meet expectations. This is certainly not the experience we want any of our customers to have.
We take your comments very seriously, as friendly and helpful service should be at the heart of every visit. Your feedback will be passed over internally so we can look into making any improvements to our service that we are able to.
We’d genuinely appreciate the opportunity to put things right and provide you with a much more enjoyable experience in the future.
Should there be any further detail you wish to share please feel free to reach out via the 'Contact Us' page on our website.
Thank you again for bringing this to our attention.
Kind Regards,
Tia
Customer Reviews Team
Staff are welcoming
Staff are welcoming. Staff knows each persons name. Staff can be helpful.
March 19, 2026
Unprompted review
Reply from Buzz Bingo
Hi Donna,
Thank you for your kind feedback regarding our Enfield club!
We're so pleased to hear that you feel welcomed by our team and that they take the time to get to know customers personally — it really means a lot to us.
It's great to know you’ve found the staff helpful as well. We truly appreciate your support and look forward to seeing you again soon!
Kind Regards,
Tia
Customer Reviews Team
It's amazing there's always someone…
It's amazing there's always someone from the team to help and are friendly x
March 13, 2026
Reply from Buzz Bingo
Hi Angela,
Thank you so much for your lovely feedback!
We're delighted to hear that you find our team friendly and always available to help. Providing a welcoming and supportive experience is really important to us, so it’s great to know that’s coming across.
We truly appreciate your kind words and look forward to seeing you again soon!
Kind Regards,
Tia
Customer Reviews Team
Me and my husband came not knowing what…
Me and my husband came not knowing what to expect the staff were very helpful showed us how to play, there was an offer on and if you had 2 goes you got food half price so we did. Enjoyed it didn’t win anything though x
January 29, 2026
Reply from Buzz Bingo
Hi Jenny,
Thank you for sharing your experience!
We're so glad to hear that you and your husband had a great visit and that our team made you feel welcome by showing you how everything works. It’s lovely that you were able to take advantage of one of our offers too!
Even though you didn’t win this time, we’re really pleased you still enjoyed yourselves — that’s what it’s all about.
We hope to see you both again soon for another visit, and fingers crossed for a win next time!
Kind Regards,
Tia
Customer Reviews Team
Poor customer service in food area at bingo hall
I Enjoy the bingo hall and staff in bar.
The staff who serve food are awful. Clearly need customer service training. They know when the interval is due but don’t put chips on to cook until there is a massive queue of people. Choices are very limited considering how much some options cost.
March 18, 2026
Unprompted review
Reply from Buzz Bingo
Hi Elizabeth,
Thank you for your feedback. We're really pleased to hear that you enjoy the bingo hall and find our bar staff to be welcoming at our Cricklewood club.
We’re sorry to learn that your experience with the food service has not met expectations. This is certainly not the level of service we aim to provide.
Your comments about delays during busy intervals and the limited menu choice have been noted, and we understand how frustrating that must be. We will share this with the relevant team so we can look into making any improvements we can, including the range of options available.
We appreciate you taking the time to highlight this, as it helps us improve. We hope to provide you with a much better experience on your next visit.
Kind Regards,
Tia
Customer Reviews Team
Buzz Bingo Metrocentre
Always attend the branch at the metrocentre and the staff are brilliant can’t fault anything wrong with them if there’s something wrong then they are straight on it
March 19, 2026
Reply from Buzz Bingo
Hi there Mark,
Thank you so much for your kind words!
We're delighted to hear that you consistently have such a positive experience at our Metrocentre branch. Our team takes great pride in providing prompt and helpful service, so it’s wonderful to know their efforts are making a difference.
We truly appreciate your support and look forward to welcoming you back again soon!
Kind Regards,
Tia
Customer Reviews Team
Main event Bingo is played to quickly…
Main event Bingo is played to quickly so that they can cram in coin games at the interval ,which is to long
February 21, 2026
Unprompted review
Reply from Buzz Bingo
Hi there,
Thank you for taking the time to provide us with your feedback following your time in our Falkirk club.
We’re sorry to hear that the speed of the calling affected your experience. We understand how important it is for everyone to be able to follow comfortably, and our callers do follow standardised timing as outlined by the Gambling Commission.
We appreciate you taking the time to let us know, and we hope your next visit will be a more enjoyable and relaxed experience for everyone.
Kind Regards,
Tia
Customer Reviews Team
Staff are rude
March 17, 2026
Reply from Buzz Bingo
Hi there Anie,
Thank you for taking the time to leave us a review.
Providing a friendly and welcoming environment is very important to us, so it’s disappointing to learn that you felt our staff were rude. This is not the level of service we aim to deliver.
We would really appreciate the opportunity to look into this further. If you’re able to share more details about your visit please reach out via the Contact Us page on our website.
Thank you for bringing this to our attention—we hope to have the chance to give you a much better experience in the future.
Kind Regards,
Tia
Customer Reviews Team
Fairly recent to Buzz Bingo
Fairly recent to Buzz Bingo but so far very happy with it. They have lots of offers and giveaways on a regular basis which makes it affordable for someone like me who is on a fixed income to have a night out. I'm going to my first party night with an ABBA tribute act on Friday so looking forward to that as have been told by others what a great night it will be and bingo included all for £10. I live on my own so it's nice to have a night out and a chat with other players.
Also would like to mention all the staff who are very friendly and helpful.
March 17, 2026
Unprompted review
Reply from Buzz Bingo
Hi there Sue,
Thank you so much for your lovely review regarding our Leeds club.
We’re delighted to hear that you’ve been enjoying your time with us and taking advantage of our offers and giveaways—it’s great to know they’re helping make your visits both fun and affordable. It’s especially wonderful to hear that your visits are giving you the chance to get out, meet others, and enjoy a social night—that’s exactly what we aim to create.
We’re also really pleased to hear your kind words about our team. Our staff work hard to create a friendly and welcoming environment, so your feedback means a lot and will be shared with them.
Thanks again for your support, and we look forward to seeing you again soon for many more great nights out!
Kind Regards,
Tia
Customer Reviews Team
The workers in buzz bingo possilpark…
The workers in buzz bingo possilpark are the absolute best so very welcoming helpful and cheerful the atmosphere is absolutely amazing
March 3, 2026
Unprompted review
Reply from Buzz Bingo
Hi there Andrina,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that our team at Buzz Bingo Possilpark has made such a positive impression — being welcoming, helpful, and cheerful is exactly what we aim for. It’s fantastic to know that the atmosphere added to your enjoyment as well.
Your kind words will be shared with the team, and we can’t wait to welcome you back for more great experiences!
Kind Regards,
Tia
Customer Reviews Team
Myself and my wife look forward to a…
Myself and my wife look forward to a Saturday night at the bingo it gives us a good evening out and a buzz when we win
March 14, 2026
Unprompted review
Reply from Buzz Bingo
Hi there Carol,
Thank you for your lovely feedback regarding our Irvine club.
We’re so pleased to hear that you and your wife enjoy your Saturday nights with us — it’s great to know it’s something you both look forward to. There’s nothing better than a good evening out and that extra buzz when you win!
We really appreciate you sharing this and look forward to welcoming you both again soon for many more enjoyable nights.
Kind Regards,
Tia
Customer Reviews Team
The staff always make you feel very…
The staff always make you feel very welcome
March 9, 2026
Unprompted review
Reply from Buzz Bingo
Hi Jennifer,
Thank you for your kind words regarding our Falkirk club.
We’re so pleased to hear that our team always makes you feel welcome — creating a friendly and inviting atmosphere is very important to us.
We really appreciate you taking the time to share your feedback and look forward to welcoming you again soon!
Kind Regards,
Tia
Customer Reviews Team
Staff are very professional.
Staff are pleasant, friendly and act professionally. They are very helpful especially towards older and fairly new members and nothing seems too much trouble for them. They have been patient with me when I have needed their instructions.
March 17, 2026
Unprompted review
Reply from Buzz Bingo
Hi Sandra,
Thank you so much for your kind and thoughtful feedback regarding our Middlesbrough club.
We’re delighted to hear that our team has made such a positive impression — being friendly, professional, and supportive is exactly what we strive for. It’s especially lovely to know that you’ve felt well supported and that the team has been patient and helpful when you’ve needed guidance.
Your comments mean a great deal to us, and we’ll be sure to share them with the team.
Thank you again for taking the time to let us know, and we look forward to welcoming you back again soon!
Kind Regards,
Tia
Customer Reviews Team
The person who was calling the numbers…
The person who was calling the numbers was in a rush people who was playing on paper was struggling to keep up and 1 lost a claim through it. People shouted for him to slow down which he did but then got faster again. I was glad I was on a board
March 13, 2026
Unprompted review
Reply from Buzz Bingo
Hi there Pauline,
Thank you for taking the time to provide us with your feedback following your time in our Barnsley club.
We’re sorry to hear that the speed of the calling affected your experience, particularly for those playing on paper. We understand how important it is for everyone to be able to follow comfortably, and our callers do follow standardised timing as outlined by the Gambling Commission.
We appreciate you taking the time to let us know, and we hope your next visit will be a more enjoyable and relaxed experience for everyone.
Kind Regards,
Tia
Customer Reviews Team
Too much online
All offers tend to be linked to online playI prefer to play in the bingo hall.Also I am disappointed with the lack of money off vouchers The games are good and food is nice
February 17, 2026
Unprompted review
Reply from Buzz Bingo
Hi there,
Thank you for taking the time to share your feedback with us regarding our Derby club.
We understand your preference for playing in the bingo hall and appreciate your comments regarding our current offers. While many promotions are linked to online play, we recognise that this may not suit everyone, and your feedback about this has been noted and will be shared with the relevant team.
We’re really pleased to hear that you enjoy the games and find the food nice — that’s great to know!
Thank you again for your honest feedback, and we hope to continue welcoming you for many enjoyable visits in the future.
Kind Regards,
Tia
Customer Reviews Team
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