Blackwater Aquatics logo
Visit website

Blackwater Aquatics Reviews 

301
•
TrustScore 4.5 out of 5

4.7

Aquarium Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and health of the fish, noting they often arrive vibrant and settle quickly into new environments. The company's careful packaging and efficient delivery services are frequently highlighted, ensuring products arrive safely and in optimal condition. Many people appreciate the helpful and knowledgeable staff, who provide great communication and support throughout the process. However, some customers also noted occasional shipping delays, sometimes without clear explanations. A few other people also felt that certain fish did not meet expected health standards upon arrival, with some instances of incorrect orders or quality concerns for specific types of fish. Additionally, some reviewers were not happy with response times for inquiries.

What people talk about most

Product

People report positive experiences with product, consistently praising the health and condition of the fish... See more

Quality

Reviewers highlight positive aspects of quality, noting that fish often arrive in fantastic, healthy, and... See more

Delivery service

Consumers generally report positive experiences with delivery services, highlighting fast shipping and... See more

Order

Customers had positive experiences with order, with many reviewers expressing satisfaction and stating they... See more

Staff

Clients share positive opinions on staff, consistently describing them as amazing, helpful, and polite.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Betta I ordered arrived in good condition. Fully colored up and flaring within hours. It is even more beautiful in person. Order took a couple of weeks to be sent due to shipping supply shortages,... See more

Rated 5 out of 5 stars

Shipping was delayed due to cold weather but the fish arrived promptly once they were finally sent. Both fish I ordered arrived in good condition and have since colored up wonderfully. Solid experienc... See more

Rated 5 out of 5 stars

I ordered a "LP" premium quality wild Betta antuta from BWAquatics and had a great experience. I chose UPS Next Day Air, and the fish arrived quickly, healthy, and very well packaged with RFID tracki... See more

Rated 5 out of 5 stars

Honestly, the prices from start to finish is great. Purchasing fish online can be tricky with lots of potential for things to go wrong. Ordering process is clear, timeline was fast, shipping informati... See more

Company details

  1. #1 of 5 best companies in Aquarium Shop

Written by the company

We maintain and distribute rare wild type bettas and other uncommon blackwater fishes and more.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

301 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(301)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Advertisement
Rated 5 out of 5 stars

Should Frank Bettas be worried

Should Frank Bettas be worried?
Ahn was great! I was greeted with a warm welcome. He introduced me to his shop and explained his procedures. He answered any questions I had in great detail. Very hardworking man.

June 2, 2024
Advertisement
Advertisement
Rated 5 out of 5 stars

Both fish healthy

Ordered a pair of wild Imblis bettas, they came in healthy and without illness. The female Imblis took food quickly and the male took a few days to take to food. Both are doing fantastic.

April 30, 2024
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look