By Amica Reviews 

291
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 237 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the beautiful and high-quality clothing, noting that items often exceed expectations and offer a great fit for various body shapes. Many appreciate the easy ordering process and the swift delivery service, with items arriving quickly and in good condition. However, some people were dissatisfied with the return policy, describing it as difficult and often involving store credit only or requiring payment for return postage. Some customers also noted inconsistent sizing between items and occasional quality issues, such as faulty items or sequins falling off.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and fit... See more

Quality

Customers generally express satisfaction with the quality of products, often describing them as top-quality,... See more

Return policy

Consumers find the return policy to be negative, with many expressing dissatisfaction and calling the process... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering and fast delivery,... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and timely... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Unfortunately the only down side to this great store is the fact you can’t get refunds only exchange or store credit(for 3 years). Bought a beautiful jumpsuit, which fits everywhere except I’m too lo... See more

Rated 3 out of 5 stars

I purchased 2 pairs of shoes. The sizes are not consistent. I purchased the size 38 in "Angelmay Slingback White Heels which fit perfectly. The second pair "Matilda White Iridescent Rhinestone Heels... See more

Rated 5 out of 5 stars

Recently Purchased the Beyond The Stars Short Sleeve Top - Black Emerald Gold Sequin top . Absolutely Gorgeous top just a tad short for my long torso. I know description says will increase in length w... See more

Rated 5 out of 5 stars

I love that the model Angel is 155cm or thereabouts tall. It is actually so refreshing to see online clothing on a pocket size model instead of models at least 20cm taller than myself. I purch... See more


Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

291 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(291)

204 reviews in the last 12 months

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Rated 5 out of 5 stars

Last minute dress for wedding!

I need a last minute dress for a wedding. I found the perfect dress and paid for it with Afterpay which was a blessing. I ordered on the Monday afternoon for a wedding on the Friday and my beautiful gorgeous dress was at my house on the Wednesday. The dress felt absolutely beautiful on and I was very happy with my purchase. Thank you By Amica you are a lifesaver!

August 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent quality clothing

Excellent quality clothing, great sizes and size descriptions to help choose your correct size. Great customer service. Highly recommend.

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

NO REFUNDS, ONLY STORE CREDIT...SOMETIMES!!

Not only can you not get a refund for what you buy - only store credit - but then they decide they wont even honour the store credit because there is an odour on the dress!! That's how the dress came, I didn't even try the flimsy thing on because I didn't like the style, so maybe you should be quality checking and sniffing your products before sending them out!! Now I have to pay postage to have the dress sent back to me, don't waste your money here unless you're 100% confident with the product you are buying

September 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolutely love by amica

Absolutely love by amica,
I am so glad that I found this store 2 years ago,
I have many items from here from tops, jeans and dresses and always get compliments and recommend this online store to absolutely everyone.
I first came past this store as a plus size girlie and fell in love straight away due to the size inclusive brand in every item they sell online, being plus sized for many years I hated shopping everything in plus size was minimum options and the styles were not as nice and then I found by amica with so many options in every and any piece was a breath of fresh air. The staff are so friendly and helpful when you have questions about a piece and if you need an item fast turn around. Fave store and will continue to shop here for many years, keep up the good work 🩷

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Dresses

Great selection of dresses and a large size range. Postage was super fast. I love the dress I bought and can't wait to wear it this weekend. 😍

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

My new go-to clothing store!

Their clothes are perfect for curvy women!!
They're extremely comfortable, true to size and great quality.
I love this engagement on socials too, they interact with their customers and really care about how their clothes make us feel.
Beautiful conservative pieces while still flattering in all the right places.
Love love love By Amica x

August 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Love this brand!

I have purchased twice now from here and loved every dress I have received. I receive compliments whenever I wear them and quality of the products have been fantastic.
Highly recommend this brand and looking forward to making my next purchase soon

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful dresses

I ordered a few dresses for my friends wedding and I changed my mind last minute and ordered another just over a week before the wedding. I was super scared it wasn’t going to be here on time because I live in NZ and it came within a week and it was just simply beautiful 😍 everything is super easy from the moment you order to checkout and they ship out fast!! I have now told everyone to purchase from Amica!!

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

Return policy reply

I tried to respond earlier regarding your return policy however the review set up does not allow me. After speaking with my Amica, I understand that while your policy may be stated clearly, under Australian Consumer Law (Consumer Guarantees), retailers do have the flexibility to make reasonable exceptions—yet your team chooses not to.

There was nothing wrong with the product; I simply tried it on and packed it up shortly after. I found your returns approach to be rigid and lacking in the flexibility that most online stores provide. As customers, we’re already taking a risk by purchasing items we can’t try on first—so a fair and practical returns process is essential.

Unfortunately, your policy and how it's handled do not reflect the kind of service or integrity I expect when shopping online. This has been the first time I’ve encountered such inflexibility from an online retailer.

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality poor customer service

Poor quality poor customer

I ordered dresses from this store and was very disappointed — the fabric was thin and cheap, nothing like the descriptions or photos. Despite raising my concerns, customer service only offered store credit and never acknowledged my disappointment or the misleading quality. Slow, unhelpful responses made the experience even more frustrating. I would not recommend buying from this store

August 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing Range

I love this company the especially the dress selection, I also love the fact that you have 2 models for the clothes it really helps me with seeing what may suit my body type.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Confidence in my purchase based off models ❤️

The models show all body types so I felt super confident in purchasing from a brand that celebrates everyone no matter what their size is! The material of my dress was amazing quality I can’t wait to repurchase for my upcoming event!

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Love this Clothes store

Love this Clothes store. I bought my first online purchase from Amica when it was known as Dees pop up shop and havent looked back. Every item is well made and true to size.

August 31, 2025
Unprompted review
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Rated 4 out of 5 stars

Great sales, service and delivery

Got a dress a while ago in the sale - havent yet had the opportunity to wear it . Customer service was very helpful with my sizing questions and delivery was quick to nz, even with a sale on. Would purchase again if i have a formal event.

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchases!

I have purchased over 10 dresses, and very happy with them. Beautiful designs, easy to order online and staff very helpful with any queries! Highly recommend!!

August 31, 2025
Unprompted review
Rated 4 out of 5 stars

My go-to for event outfits

Great clothes, my go-to as a plus size girly for any event dresses. The only reason for deducting a star is that the return policy isn't the best... But with that said, I luckily haven't had/wanted to return anything yet.

August 30, 2025
Unprompted review

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