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By Charlot Reviews 388

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TrustScore 3.5 out of 5

3.3

Florist
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Company details

  1. Florist
  2. Flower Delivery
  3. Flower Market
  4. Garden Center
  5. Interior Plant Service
  6. Plant Nursery

Written by the company

Fondée en 2017, la Maison By Charlot s’est d’abord spécialisée dans les plantes d’intérieur avant d’élargir son univers à des produits tels que des bougies aux fragrances singulières, des allumettes stylisées, des accessoires d’entretien et des coffrets personnalisables. Convaincue que l’art d’offrir est un vecteur d’émotions et de belles histoires, la marque propose aux particuliers et aux entreprises une large gamme de cadeaux sur mesure. La personnalisation ne se limite pas au choix du produit, mais inclut également l’inscription de messages uniques directement sur les pots By Charlot, offrant ainsi des cadeaux véritablement uniques. Les collections évoluent au fil des saisons et des célébrations, s’adaptant aux tendances actuelles et proposant diverses options esthétiques.

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3.3

Average

TrustScore 3.5 out of 5

388 reviews

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Replied to 94% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I have not received my order and I…

I have not received my order and I suppose that by the time I receive it the plant will arrived dead.

July 1, 2025
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Reply from By Charlot

Dear Heidy Rinaldi-Couto,

Thank you for taking the time to share your feedback.

We are truly sorry to hear that you experienced a delay in the delivery of your plant. This is certainly not the experience we strive to offer our customers, and we completely understand your disappointment.

We kindly invite you to contact our customer service team directly (please include your order number), so that we can work together to find a suitable solution.

Your satisfaction is our top priority, and we will do everything we can to resolve this issue as quickly as possible.

Kind regards,

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