After leaving a message via the chatbot, I was contacted by an employee. They offered me a solution where they had no obligation to do so (i had an allergic reaction to one of the products). The on... See more
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See what reviewers are saying
I love the products and the welcome box is so, so worthy! ❤️❤️ For me it’s the facial products, specially serum and cream that I most need but can’t use them so fast as they come and there are some... See more
Company replied
Goodiesbox do charge your creditcard even when subscription is paid with giftcard. So you pay with giftcard and same time double with your creditcard. You cannot use giftcard without inputting your cr... See more
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I used it two years ago and now they are suddenly asking to collect money when I already canceled my membership and have nothing running with them anymore. You then get pursued by call 2 collect. They... See more
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Company details
About Goodiebox Nederland
Written by the company
Goodiebox heeft als missie om vrouwen over de hele wereld te inspireren om tijd voor zichzelf te nemen – zonder schuldgevoel. We nemen afstand van de cultuur waarin vrouwen zich steeds moeten verontschuldigen en zeggen: sorry not sorry! 🔥
Met Goodiebox ontvang je elke maand een zorgvuldig samengestelde selectie van beautyproducten die je zullen verrassen en blij maken.
Elke box zit vol met geweldige producten om te ontdekken, proberen en van te houden 🌟 We laten je de nieuwste trends en populairste merken uit de beautywereld zien 💄💋 – elke box wordt met liefde, aandacht en zorg samengesteld.
Ons geweldige Team Happiness staat altijd voor je klaar. De snelste manier om contact op te nemen is via de chatbot in de app of op onze website. Je kunt ons ook bereiken via e-mail, Facebook of Instagram 💌
Benieuwd? Lees meer op onze website en ontdek het Goodiebox-universum.
Contact info
Artillerivej 86, 2300, København S, Denmark
- hello@bygoodiebox.nl
- bygoodiebox.com/nl/nl
3.6
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good and quick service
Very good service with Charissa. She was very quick to answer all the mails and to help me with problems
February 16, 2026
Unprompted review
Reply from Goodiebox Nederland
Thank you so much for this 5-star review! 🖐️
Our goal is to make every Goodiebox experience go as smoothly as possible. Have fun with your box, and we are always here for you if you need us again 🫶
Good customer service!
After leaving a message via the chatbot, I was contacted by an employee. They offered me a solution where they had no obligation to do so (i had an allergic reaction to one of the products).
The only thing that could be easier is using the chatbot: on my phone, I wasnt able to upload the photo. I had to use my laptop to do so.
February 17, 2026
Unprompted review
Reply from Goodiebox Nederland
Thank you for taking the time to share this! 🥰 We are thrilled that our team could turn a stressful situation into a positive experience for you. We always try to go the extra mile for our members whenever we can.
Also, a huge thank you for your feedback, we're always working on improving our members' experience. We hope your skin is feeling much better now, and we are sending you lots of love ✨
Very nice company
Very nice company, they are friendly and understanding and solve problems as quickly as possible! :)
February 16, 2026
Unprompted review
Reply from Goodiebox Nederland
Claudia, thank you so much for your kind words, we really appreciate that. ❤️ We're always here to help, so don't ever hesitate to reach out if you need us! Happy unboxing 🎁
I didnt recive two last boxes. Issues was fixed successfully
I didnt recive two last boxes. However, after contacting customer support, all the issues were resolved and I received all of my orders successfully. Thank you for the great service and for the opportunity to use your products.
January 20, 2026
Reply from Goodiebox Nederland
We are really happy that the shipping issues were resolved and that your boxes have arrived safely. It's great to know that you can finally get started with your new products! 💖
Thank you for your patience and for the kind words about our service. We hope you enjoy every bit of it! 🙏
Super happy with my box
Super happy with my box! Was exactly type product that I wanted to get and super quality. Worth of every penny!! 🌟❤️
January 21, 2026
Reply from Goodiebox Nederland
We love it when we get the match exactly right! 🎯 It’s our goal to bring you high-quality treats that you actually want to use. Enjoy your goodies!
Excellent service!
Excellent service!
Top products and each month very different and usefull.
January 21, 2026
Unprompted review
Reply from Goodiebox Nederland
This is exactly how we wanted our members and customers to feel, so it's amazing for us that we hit the mark for you. 💯 💗 Thank you so much for sharing your kind words here!
Reply from Goodiebox Nederland
We waarderen het dat je je ervaring hier met ons deelt. 🫶 Het idee achter onze goodies is om onze members kwaliteitsproducten te sturen tegen een geweldige waarde, dus we zijn blij dat dit is gelukt voor jou! 🎁😊
Pickup point is changed
I bought the box at the Goodieshop, chose one pick-up point, instead they brought it to a different city 20km away!!!!
Update: Goodiebox has initiated a full refund and apologised for an inconvenience. Apparently, the delivery company has redirected my order to a different pick up location.
December 10, 2025
Unprompted review
Reply from Goodiebox Nederland
Thanks so much for your updated review. We’re really glad we could solve this issue together! 💪
We will be in touch through email 💛✨
A lot of the products they use are scam…
A lot of the products they use are scam products. They companies don’t exist, so they say the price is 100 euros, but in reality it’s very cheap
October 25, 2025
Reply from Goodiebox Nederland
We can assure you that all products in our boxes come from real, reputable companies 💜✨ If you ever have any questions about a product, don’t hesitate to reach out — we’re always happy to help and provide more info 😊
Reply from Goodiebox Nederland
Thank you so much for your lovely feedback! 💜 We’re so happy to hear that you enjoy the products and that your Goodiebox always brings a little joy when it arrives. ✨
I was expecting a bit more of the…
I was expecting a bit more of the full-size product compared to travel-size, but overall I'm happy with what I get
August 26, 2025
Reply from Goodiebox Nederland
Thank you so much for your feedback! 💜 We completely understand your point about the balance between full-size and travel-size products. Just to clarify, in our Classic subscription boxes we always promise at least two full-size products each month, but we appreciate your comment and are always looking for ways to improve the experience. 💚✨
Great platform with lots of space to improve
I like the product varieties and prompt customer service, that’s on point, 10/10
The thing I kinda do not like is: I have monthly subscription, made for mostly face skin products, but last 3 boxes, I got mostly body skin products and hair products. If someone pays just bit more attention to that, you will be 5/5 instead of current 4/5
August 14, 2025
Reply from Goodiebox Nederland
Thank you so much for sharing your thoughts 💜 We’re really happy to hear you’ve been enjoying the variety and our customer service – that means a lot to us! We totally get your point regarding your preference for more face skincare products. While our boxes are curated to include a mix across categories, we always strive to balance them so everyone gets the most out of their subscription. Your feedback is super valuable and will definitely help us improve – we’d love to get you to that 5/5 🌸
Ok the best the best
August 19, 2025
Reply from Goodiebox Nederland
Thank you so much for your kind words! 💜 We’re really happy to hear you enjoyed it and hope the next box will feel just as great. ✨
Perfect Welcome Box
I love the products and the welcome box is so, so worthy! ❤️❤️
For me it’s the facial products, specially serum and cream that I most need but can’t use them so fast as they come and there are some products I never touched 😒 It’s also expensive after welcome box (worthy anyway) but U can just stop for 1 or 2 months anytime U want 😊😊
August 3, 2025
Unprompted review
Reply from Goodiebox Nederland
Thank you so much for your kind and honest feedback! 🥰 We're so happy to hear that you loved the Welcome Box and found it to be truly worth it – that means a lot to us! 💚✨
We totally get that skincare products like serums and creams can build up quickly – they last a long time, and everyone has different routines. If you ever feel like you need a little break, it is possible to skip a box now and then. Just a small note: it's only possible to skip one box at a time, and you’ll need to receive one before skipping again. If there are any questions regarding this though, always feel free to reach out to our Team Happiness - they'll be able to assist. 😊
Thanks again for being part of the Goodiebox community – we hope to keep making you happy with exciting new products! 💌
I think only the foot crème was…
I think only the foot crème was something you could really use. Not really value for money..
July 19, 2025
Reply from Goodiebox Nederland
Thank you for your honest feedback – we really appreciate it! 💚 We're sorry to hear that the box didn't fully meet your expectations this time. We always aim to include a variety of products that offer both value and discovery, but we understand that not every item will suit everyone.
Your thoughts help us improve, and we truly hope the next box will feel more exciting and worth it for you! 💌✨
They get worse by the year what was a…
They get worse by the year what was a good company in the beginning is now a money making bad company
May 14, 2025
Unprompted review
Reply from Goodiebox Nederland
Hi Annette,
We're really sorry to hear you feel this way. It’s certainly not the experience we aim to provide. We're constantly working to improve our service and products, and feedback like yours is taken seriously.
If you’re open to it, we’d love to understand more about what went wrong and see if we can make things right. Please feel free to reach out to our customer service team — we’re here to help!
I ordered on 5 April the Easter Box and…
I ordered on 5 April the Easter Box and I still didn’t receive it! According to the track and trace, DHL is still waiting on receiving the box. I am very disappointed because the box was supposed to be a gift.
April 5, 2025
Reply from Goodiebox Nederland
Hi Wendie,
Thank you for taking the time to leave a review 💛
We're truly sorry that your Easter Box didn’t arrive as expected. We've checked your order and, as mentioned in our reply to your message, the box unfortunately got lost during transit. Since it’s now sold out, we weren't able to send a new one — and we understand how frustrating that must be, especially as it was intended as a gift.
We've already processed a full refund for you, which should be on its way to your account. If there's anything else we can help with, please don’t hesitate to reach out to us directly.
Wishing you a lovely day ahead 🌷
Your Goodiebox Team
Amazing service and great products
Goodiebox offers amazing service and quality products.
Ive recently moved to the Netherlands and got an horrible breakout. With goodiebox ive managed to tame it!
April 7, 2025
Reply from Goodiebox Nederland
Hi 🌟 Welcome to the Netherlands — and to the Goodiebox family! We’re so happy to hear that our products helped you through a tough breakout 🙌✨
Thanks a ton for your lovely words about our service and quality. We’re here for you every step of the way, with lots more self-care surprises to come 💚
Loved Every Bit of It!
I got my Good Box and honestly, I loved it! Everything inside was super cute and high quality — you can tell a lot of care went into picking each item. The packaging was nice, delivery was fast, and the whole thing just felt really thoughtful. It’s such a fun surprise to open, whether you’re gifting it or just treating yourself. Totally recommend!
April 4, 2025
Reply from Goodiebox Nederland
Hi Cristina 💛
Thank you so much for the kind words! We’re absolutely thrilled to hear you loved your Goodiebox — from the packaging to the surprises inside! 😊 We put a lot of heart into curating each box, so it means the world to know it brought you joy. Whether it’s a gift or a treat for yourself, we’re here to make every unboxing feel special. Thanks again for recommending us — you made our day! 💫
I am a huge fan of Goodiebox
I am a huge fan of Goodiebox! Great products, great service, nothing more to wish for!
March 20, 2025
Unprompted review
Reply from Goodiebox Nederland
Hi Safa 😊 Thank you so much for the amazing feedback! We’re thrilled to hear you’re enjoying the products and service. Your support means the world to us! 💛
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