Bymehshake Reviews 66

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Bymehshake’s customised goodies are literally the cutest and most perfect gifts for all your loved ones, and especially yourself! I use my hairbrush and claw clip almost everyday and get so many compl... See more

Rated 1 out of 5 stars

Really disappointed. My items have not arrived 2 weeks after placing the order. These things happen, but customer service didnt respond for six days and even then, they asked for my delivery address... See more

Company replied

Rated 5 out of 5 stars

Love my personalised claw clip, amazing quality and looks amazing I've also bought a few rings and necklaces and they are such good quality, some i've had for years and they haven't tarnished or... See more

Company replied

Rated 5 out of 5 stars

I’m seriously so in love with Bymehshake 🤍 I first bought the angel number necklace and haven’t taken it off since — it’s such a special, meaningful piece. I loved it so much that I just had to go... See more

Company details

  1. Jewelry Store

Written by the company

We are a UK based small business, and sell a wide variety of affordable accessories for people who love staying on trend without having to spend a fortune. From our gorgeous necklaces to our beautiful butterfly collection, there is a piece of affordable jewellery for everyone at bymehshake.


Contact info

3.9

Great

TrustScore 4 out of 5

66 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Cutest and most perfect gifts

Bymehshake’s customised goodies are literally the cutest and most perfect gifts for all your loved ones, and especially yourself! I use my hairbrush and claw clip almost everyday and get so many compliments on them

April 15, 2026
Unprompted review
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Rated 5 out of 5 stars

5* experience

5* experience, really appreciated the help via dm to get my gf some jewellery. It was packaged nicely and fast delivery couldnt recommend more.

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

Really disappointed

Really disappointed. My items have not arrived 2 weeks after placing the order. These things happen, but customer service didnt respond for six days and even then, they asked for my delivery address before assisting. Surely that is on record but will no doubt prolong a resolution.
On reading similar reviews on here and the company's responses, I have little faith that i will receive my items, or my money back.
Such a shame

March 21, 2026
Unprompted review
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Reply from Bymehshake

Hi Milli,

We’re really sorry to hear about your experience and completely understand your frustration with the delay and communication.

We’d be more than happy to put this right for you — we can arrange a replacement order to be sent out straight away if you’d prefer. Alternatively, if you’d rather a refund, we’ll of course assist with that as soon as the parcel is officially marked as lost by Royal Mail.

As a small team, our response times can occasionally take a little longer than we’d like (currently up to 7 days, which is sent to you via an autoreply as soon as you email us), but we always aim to resolve any issues as quickly and fairly as possible. We also ask for delivery details when needed to double check there was no issues with the delivery address you entered upon checkout, and can resolve things without further delays.

We have over 74% positive reviews on trustpilot, and looking through we only have 1 1 star review of someone stating they didn't receive their item, and this was because they did not pay for customs fee to their destination country.

We truly value your order and your feedback, and we’d love the opportunity to make this right for you.

Please get in touch with us directly so we can sort this for you as quickly as possible.

Edit: Your package was successfully delivered today and we are happy to cover the return label if you no longer require these items, as there was unfortunately a delay with Royal Mail's delivery service.

Best wishes,
Team Bymehshake x

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Rated 5 out of 5 stars

Love my personalised claw clip

Love my personalised claw clip, amazing quality and looks amazing

I've also bought a few rings and necklaces and they are such good quality, some i've had for years and they haven't tarnished or stones fallen out.

110% would recommend and will definitely be purchasing more

February 27, 2026
Unprompted review
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Reply from Bymehshake

Hi lovely,

Thank you so much for your kind words — this honestly means the world to us 🤍

We’re so happy you love your personalised claw clip, and it’s amazing to hear your jewellery has lasted so well over time — that’s exactly what we aim for!

Thank you for supporting our small business and for recommending us, it truly means everything. We can’t wait to make more pieces for you in the future ✨

Lots of love,
Team Bymehshake x

Rated 5 out of 5 stars

Such gorgeous products and came so…

Such gorgeous products and came so quickly, what a gorgeous brand!

March 3, 2026
Unprompted review
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Reply from Bymehshake

Hi lovely,

Thank you so much for your kind words 🤍

We’re so happy you love your pieces and that everything arrived quickly for you! Your support means so much to our small business.

Lots of love,
Team Bymehshake x

Rated 5 out of 5 stars

I loved the claw clip and hairbrush

I loved the claw clip and hairbrush. It’s both aesthetically pleasing and good quality. It’s nice that I was able to pick the colours and the details for the personalised text. It’s good value for money. It makes a great gift for a special occasion, or a gift to yourself.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

So nice I bought it thrice!

I’m seriously so in love with Bymehshake 🤍 I first bought the angel number necklace and haven’t taken it off since — it’s such a special, meaningful piece. I loved it so much that I just had to go back and get the matching bracelet, and it’s just as perfect!
I also ordered a custom hair clip and it turned out even better than I imagined — you can really tell how much care goes into each piece. And don’t even get me started on the multi necklace connecter… it’s a total game changer for layering!
On top of the beautiful jewelry, the shipping was super fast and the service was amazing. You can truly feel the love behind this business. Highly recommend supporting Bymehshake! ✨

August 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Don’t bother

’m honestly really disappointed with my experience buying a ring from bymeshake. It looked lovely when it arrived and I was really happy with it at first – but within THREE days of wearing it, the gems started falling out. I hadn’t knocked it or worn it doing anything unusual, just normal day-to-day wear.
I reached out to customer service straight away and didn’t get a proper response. After chasing multiple times and still getting nowhere, I ended up having to raise a dispute with my bank just to try and get my money back.
It’s such a shame because the design is pretty, but the quality just isn’t there and the lack of customer support made it even worse. I wouldn’t buy from them again

EDIT - if you replied to your customer service emails as quick as your trust pilot reviews, you’d have a returning customer with me. But never mind ☺️

February 10, 2026
Unprompted review
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Reply from Bymehshake

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you were disappointed with your order and that the ring did not meet your expectations.

We would like to clarify what happened from our side for transparency. When you first contacted us, our customer service team replied promptly and asked for images of the ring so we could assess the issue and offer you either a replacement or a full refund. We also informed you that the next step would be to issue a return label once we received confirmation of your preference.

At the time, our auto-response explained that due to high enquiry volume, replies could take up to 7 days. Unfortunately, before we were able to send the return label, a dispute was opened with your bank. To make the process as easy as possible for you, we accepted the dispute immediately and issued a full refund without requiring the ring to be returned.

We are truly sorry that the ring arrived faulty — this is not the standard we aim for. This design is one of our bestsellers and we would always aim to resolve any issue quickly and fairly, as we tried to do in this case.

We appreciate your feedback and are sorry that your experience did not reflect the level of service and quality we strive to provide.

Rated 5 out of 5 stars

The most cutest and unique pieces

The most cutest and unique pieces! I’ve had necklaces and rings from this website and neither have tarnished even kept on during showers!!! The clips and brushes are so beautiful and good quality they make great gifts!!! Always my go to shop for little cutesy gifts!

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Loved my items!

Purchased a few items from bymehshake for myself and some presents for family members. I was so pleased with how the personalised claw clip came out! The items were all good quality and everyone loved their gifts!! Communication was fast and efficient which made it all so easy. Will defo be ordering again!

January 18, 2026
Unprompted review
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Rated 1 out of 5 stars

DO NOT PURCHASE FROM THIS SITE

DO NOT PURCHASE FROM THIS SITE! THEY WILL REFUSE REFUND EVEN IF YOUR ITEMS ARE NEVER DELIVERED & RETURNED TO SENDER!

January 17, 2026
Unprompted review
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Reply from Bymehshake

We’re sorry to hear about your experience, but we’d like to clarify the situation for transparency.
Your order was shipped successfully; however, it was held by customs due to unpaid import duties and taxes, which are the responsibility of the recipient under international shipping regulations.

The courier sent multiple reminders (7 notifications) requesting payment of the required customs fees, but no payment was made.

Unfortunately, refunds cannot be issued for orders returned due to unpaid customs charges, as stated in our shipping and refund policy. We’re always happy to assist customers with customs questions before delivery and encourage reaching out if there is any uncertainty.

Rated 5 out of 5 stars

In love with these claw clips!

My claw clips were adorable and personalised with my name on them! Such good quality and would make lovely gifts. I definitely can’t wait to purchase more from Bymehshake.

October 20, 2025
Unprompted review
Rated 3 out of 5 stars

50/50

One item, a necklace, is nice. The other item, a ring, completely snapped within two days when I was adjusting it to be tighter. I paid £3 for it in a sale which was fine, but certainly not worth the £13 it would’ve been, clearly a very type material. And whilst the design was very nice and it was nice for £3, the quality was just not good and it did look cheap.

September 5, 2025
Unprompted review
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Reply from Bymehshake

Thank you for sharing your feedback. We’re really pleased to hear that you enjoyed your £15.99 alphabet snake chain, which you picked up for only £3 in our sale. This piece is one of our non-tarnishing necklaces, so we’re glad you’re happy with it.

We’re sorry to hear about the issue with your ring. We hadn’t received any contact from you about this, otherwise our customer service team would have been more than happy to help resolve the problem for you. Both of the items in your order were part of our rare £3 sale (picking up two pieces for £6 on our website, amazing deal!), and while we pride ourselves on keeping our jewellery affordable — quality matters to us too.

Please do reach out to our customer service team, as we’d love the chance to make this right for you.
Kind regards,
Team Bymehshake x

Rated 5 out of 5 stars

The kindest small business owner and…

The kindest small business owner and amazing service in helping me order 12 custom claws for a bridal party! Prices and quality were far better than any i’d seen and they came packaged beautifully, thank you so much cant wait to order again soon! Already eyeing up the custom brushes :)

May 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Gems all fall off within seconds

Gems all fall off within seconds, replacement offered which takes months only for an empty box to arrive - it seems I should’ve checked other reviews as this is a common occurrence.

May 8, 2025
Unprompted review
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Reply from Bymehshake

Hi Bansri, we have had not a single review where a customer has claimed the gems has fallen off, and your proof of delivery shows an intact package where we sent you a complimentary replacement as a gesture of goodwill. We aim to sort out any issues you have and did indeed send out a replacement order to you. You can check our product page reviews here to see how many verified and reliable 5 stars reviews we have on the custom claw clip product: https://bymehshake.com/products/custom-hair-claw-clip

Rated 5 out of 5 stars

Brilliant Products and Company

I have purchased personalised claw clips on several occasions and the quality has been absolutely brilliant. Both the product itself and the crystals are exceptional. The communication has been excellent and the shipping was quick. I can’t recommend this company enough and will definitely be using them as my go-to for customised gifts!

December 26, 2024
Unprompted review
Rated 1 out of 5 stars

Cheap rubbish

I bought a ring for my daughter for a Christmas present. When she opened it she immediately noticed one of the stones was missing. I tried to contact the company but they have refused an exchange as it’s beyond the 30 day period. As I was trying to see if I could make it less noticeable another stone has fallen out. Don’t buy from them. Cheap rubbish. UPDATE- I see they are now trying to claim it’s ’wear and tear’ even though it was a Christmas present I bought mid November and unopened until Christmas Day when the fault was discovered. I even asked if they could just send me a replacement stone so I could fix it myself but they haven’t even bothered to reply. Honestly, don’t waste your money as there’s much better online jewelry retailers. This outfit are rip off merchants selling cheap tat.

January 2, 2025
Unprompted review
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Reply from Bymehshake

Hi Emma, I'm sorry to hear you're not happy with your purchase. As you have advised, you contacted us outside of the 30 day policy regarding a fault which looks like wear and tear. You can read up on our FAQ page on how to look after items from us. Thanks for your feedback.

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