By Miles Reviews 11,614

Always a very professional and swift response.

It's a shame they are ending pay per mile. It has saved me a fortune over the last couple of years

I had no intention of leaving By Miles but was advised that the company was taking a new direction and couldn't renew my policy as they wouldn't be offering any new or renew By Miles policies.
The subsequent communication that I received from the company when I informed them that I had found alternative insurance as legally required to do so gave the impression that I had decided to move and not that they no longer offered By Miles policies.
Further more the communication indicated that I could go back to them in the future.
If the company is changing direction and no longer offering By Miles policies then the communication should reflect that.
Other than the issue concerning the communication I had excellent service from the company in the past.

Excellent company to deal with for car insurance. Very competitive price as you only pay for the miles you do. Also keeps a check on where your car is from the plug in device which is useful if your car gets stolen. Unfortunately they are discontinuing my car insurance for next year although I’ve been told it’s nothing to do with me or my circumstances. I would have stayed with them for all future cover. Highly recommend.

All staff that I have engaged with, regarding my car insurance has been second to none. They resolve all issues regarding the ending of my car insurance contract and they made sure that any money owed was paid into my account. I was sorry that I could no longer get insurance cover with this company.

The staff are what makes By Miles a great insurance company. You do really get the feeling that they are truly looking after you. I am really sorry to see them go.

miles understood my problem that's great and the support they gave excellent. staff SOFIA very professional and friendly.

I like the fact I only pay insurance for when I actually use my car as I dont drive to often.
Was also very easy to cancel insurance due to selling my car.
Excellent all round service.

I have loved being with By Miles. I love the simplicity of the app, the ability to do the mini car health check, track where my vehicle is, and the reasonable payments based on how much I actually drive. I’m really disappointed to hear that they’re being dissolved. I have been with them for about five years and have insured three different vehicles in that time.

Usually, I can use the app when I need to know anything about my policy and I get an instant response from the chat function. On this occasion I needed to speak to someone in person about a complicated change of vehicle. Kelly was very helpful and even took the time to consult with colleagues and ring me back to ensure I got the best solution. Very happy with the support I received.

I asked several questions which promptly and courteously andeered

I downloaded the app and was genuinely looking forward to try a usage based car insurance app (UBI) as my renewal is coming up in 4 weeks time. The app downloaded okay, but it failed to provide my email link. I looked in the spam folder, not there and tried it 3X. You are not gonna believe this, but By Miles is my fourth attempt in trying to get an UBI quote!!! Now, I am extremely suspicious of these 11K reviews with hardly any other scores? I have taken a photo, so I can provide Trust pilot with evidence that I tried it.

Excellent value for money, and service provided if you needed help.

Got the answer I was after really good company fair prices really sad that Thai is last year of bymiles wish it was still going on for years to come

It’s my 3rd year with Bymiles car insurance, & can honestly say, what a great company! Everything is explained so clearly, & great, competitive prices each year. One little thing I will add, is to always go over the miles you pay, this way there will be no shortfall, & they’ll refund any miles you don’t use, at the end of your contract…

Loving the experience so far. Get a notification after every journey informing me of the mileage used. Do very limited driving so this is the perfect insurance for me. Cannot recommend highly enough

Unfortunately, they are unable to offer policies for next year, due to restructuring, and it's such a shame, as I thought this was a great way to offer insurance to low-mileage customers. They sent you information on every journey you made, and I thought this was terrific. You always knew where you were and I'll miss having that amount of information.

I contacted because my tracker was causing an issue with my car. They paused my tracker and said they will post one within 3 days. Very efficient!