This insurance is largely based on mileage,(assuming you are a safe driver and don't have any, or many, bad experiences whilst driving) so it strikes me as being rather a fair way of determining month... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always prefer to speak to someone, rather than 'Chat' features. I'm less apprehensive now, chatting with Kelly to discuss renewal options was seamless, professional and quick, she deal with my enqui... See more
The person I spoke to was very helpful and is still doing so. Having problems getting into my account, my card I use to pay with was used y someone else so it was cancelled, hence my payment wasn't m... See more
Great service. I had a problem with my tracker and it wasn’t connecting and recording my miles, I felt that other companies would just assume I was trying to scam them. They sent out a new tracker a... See more
Company details
Written by the company
By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.
Contact info
PO Box 882, Surrey Street, NR7 7EX, Norwich, United Kingdom
- 0330 088 3838
- hello@bymiles.co.uk
- bymiles.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Pity this is being scrapped
When I saw this online I thought it a great idea your insurance cost is based on how many miles you drive. I saved a good amount on my yearly premium and get a view on how far I drive. The tracker ability also gives a sense of security should my car be stolen. I honestly don't know why this is finishing this year it is THE ideal policy for low mileage drivers.
November 11, 2025
Very professional
It's been a very pleasant experience very professional service
February 9, 2026
Unprompted review
Always attentive and helpful.
I have been with this company a few years now. The service is first-class.
February 8, 2026
Unprompted review
Feedback of live chat
I have found the customer service support provided byMiles very helpful, and it has been possible to resolve every issue via the live chat
February 5, 2026
Unprompted review
Fantastic and easy to keep track
Fantastic and easy to keep track.
Changed to a new car. Speaking with the service team helped me get exactly what I was looking for. Highly recommended
January 31, 2026
Unprompted review
By miles has always been very helpful…
By miles has always been very helpful during the time I have had car insurance from them.
February 5, 2026
Unprompted review
Great customer service
Great customer service. Shame it’s all coming to an end!
February 5, 2026
Unprompted review
Fees and Tracker drained my car battery
Tracker drained my car battery
Had to pay a fee to cancel insurance rven though it was within 7 days
Avoid
They claim below it doesn't drain the car battery… but it does, you will find others have reported this issue online also.
November 6, 2025
Reply from By Miles
Hi Courtney,
Thank you for your feedback. I'm really sorry to hear you've had a bad experience while with us.
In terms of the Miles Tracker, the way in which it operates is that it will periodically use your car's battery when the engine is off to ensure it's still connected to our network. That said, it uses so little power that it'd take several months to drain an average car battery.
Our Miles Tracker mainly uses the socket for the small amount of power it needs and reads engine codes, but it won't change anything on the car. The sort of functions it performs are standard and won't affect your car's electronics.
We typically need to charge a cancellation fee to cover the cost of setting up your policy, setting up your Miles Tracker, posting it out to you, and then arranging for its return. We do try to be as transparent as possible when you purchase the policy, which is why the cancellation fee is detailed on your quote page, in your policy schedule and documents and in our FAQs.
If you'd like to get in touch with us to discuss your this at all, you can give us a call on 0330 088 3838 or drop us a message via the live chat in your app or online dashboard.
Best,
Callum
Taking out insurance with By Miles was simple and straightforward
Taking out insurance with By Miles was simple and easy, and as a low mileage user it is great that I only have to pay for cover for the miles I drive. I don't understand why all insurers don't offer this facility, as it would be fairer on all road users!
November 5, 2025
By Miles are a great company
I have been with By Miles for a couple of years and cannot fault them. The customer service is fantastic, communication very good and their costs are very competitive. I highly recommend them.
January 31, 2026
Unprompted review
Love this Company
Love this Company. Really fair way of pricing cost of Car Insurance and additional features on their App that adds value to being a Member.
Had a reason to contact Customer Service with a query and Josh thankfully continued the efficiency of this Company.
Thanks again.
February 2, 2026
Unprompted review
It was well organized and easy to…
It was well organized and easy to renew. I am sorry you are not insuring any more.
February 16, 2025
Unprompted review
Great price because you pay only how…
Great price because you pay only how much you drive .
October 24, 2025
Competitive price, easy app
Very competitive price and easy to use app. Device was installed in seconds. Happy customer.
October 30, 2025
I had an issue with my car’s mileage…
I had an issue with my car’s mileage tracker not working, and I contacted ByMiles customer care for support. The team was very helpful and responsive throughout the process. They quickly identified the problem and arranged a replacement without any hassle. I’m very satisfied with the service and appreciate how efficiently the issue was resolved. Great customer care experience.
January 19, 2026
Unprompted review
Excellent communication
Excellent communication, a quick response, reliable.
January 24, 2026
Unprompted review
EFFICIENCY IS THE KEY
The young lady I spoke to was efficient and considerate. How I wish all agents could emulate her. Sent the necessary documents the SAME day by E mail TREMENDOUS!!!
January 22, 2026
Unprompted review
I find it cheaper my car insurance…
I find it cheaper my car insurance policy. And the people very helpful and friendly.
January 23, 2026
Unprompted review
Probably one of the worst service…
Probably one of the worst service providers I have ever experienced
Rude and unsatisfactory in every way.
Do not get insured by them
January 23, 2026
Unprompted review
Reply from By Miles
Hi Darren,
Thank you for your feedback, I'm really sorry to hear you've had a bad experience whilst with us. This is not at all the experience we aim to provide, and we would love to look into this for you.
We're always here to help, so please do give us a call on 0330 088 3838 week days between 10am and 4pm or send us a message via the live chat feature in your app. You can also email us at support@bymiles.co.uk
Thanks,
Callum
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