Byram Healthcare Reviews 

Trying to be a new customer but with follow up calls, it revealed my email address was entered incorrectly even after clearly spelled it out at least three times, it’s not hard, it’s literally my name. Then they entered my insurance wrong, and they claim they haven’t gotten authorization from my dr. Who has faxed them the order three times. Who knows when I’ll get my supplies, I guess I should just pay out of pocket at the pharmacy and submit my costs to my insurance myself. Make your expectations very low as the incompetence is off the charts.

Byram has lousy over seas customer service. I got transferred to the "main office" to an incompetent American agent. Took me two minuets to figure out they were just covering up. It's taken two weeks for them to process the order. Suddenly today I call and had Customer Service Supervisor for lunch and an hour later it shipped. If your health depends on the device, don't trust it to Byram. FYI, US Med is just as bad!

It was like Christmas morning when my first order arrived SOOO FAST. Ordered yesterday morning and it's here at 5:00pm the next day!!! Just in time for the work week. Very friendly and knowledgeable customer service. Thank you Bryam Healthcare!

Don't ever authorize a payment to Byram medical supplies company. Mail your payment to them. I authorized an $11.03 payment. I checked my bank account and $121.96 was going threw my checking account. I called them Immediately. They couldn't tell me why that would've happened. I have to wait 5 business AFTER It's approved to get my money returned to me. Meanwhile I have 5 N S.F. charges at my bank. Yes, I'm changing supply companies today.

They are 10 days late shipping my diabetic pump supplies, I've called daily the past 4 days, they keep claiming there is an insurance issue, we "fix it" over the call, and they will get that shipped soon, they will out a rush on it....still nothing.

One of the reps, even transfered my call to tandem directly, and had told my rep I had "defective supplies" to try and get tandem to send me replacements, I had to explain to the tandem agent that the Byram agent lied, I was just trying to get them to ship my order.

My most recent call, they are telling me it will be another 10 days at least as they need to reach out to my insurance.

I'm now stuck reusing cartridges, and pushing infusion sets till they leak insulin while I find a new supplier

I have metastatic breast cancer and two open wounds one on my left side about the size of my breast the other ones underneath my right armpit, and every time Wound Care put in the order, Byram Healthcare cannot get it right not only that I have insurance but they put me in collections, this Company is the worse to work with .

This is far one of the worst company I've work with. They don't know what the heck they're doing and everytime I call they always hold back on my catheters when I have insurances. They say I need my doctor to updated the prescription when it's already in and good until the end of the year. This representative name Aya say my prescription has been expired when it's incorrect. Everything is still good until dec 2024. I later ask how long she has been with byram. She studder and told me to calm down. Then she finally answered me and say she has only been with byram for 4 months. Seriously bryam need to do better. This young lady can't even read her computer screen and doesn't know my prescription last until Dec 2024. I know when my catheters expires because they told me last time. The boss need to retrain these people!! I'm still unable to get my catheters. This is happening every month now. Since covid they've not been doing well. I will always get a supervisor to push my catheters because it keep getting stuck for no reason just because employees wasn't able to handle their job.

DO NOT USE THIS COMPANY!!!!

First and foremost stay away from this company!!!! This is truly a company that is going to screw you over and wont lose a wink of sleep for doing so. Trying to get any help to resolve matters is absolutely impossible. Customer Service is an absolute joke. DO NOT USE THIS COMPANY!

So back in February my doctor ordered supplies for me from this company with out my permission. I received the supplies. I tried to return them and got a song and dance about I received them. I had them still packaged and was willing to send them back. Well of course they drug their feet helping me and then told me I didn't return them in their allowed return window.

After numerous, and I mean a lot of phone calls. I was told they had zeroed my balance and I did not owe them anything. I verified several times that they showed I owed a $0 balance. By this time I had done my research and realized what a scam company this was. So I have been documenting everything with them. Of course I cant get them to email me anything so I was waiting for the other shoe to drop.

Guess what? Two weeks ago I received a collection notice from the company Byram uses for their collections. So more phone calls needed to be made. So the very poor customer service was called again. I was told they did show me with $0 balance. And that they would forward the information to their fake Supervisor to be taken care of. Two weeks later nothing has been done. I have called again and amazingly there is never ever a supervisor to help.

So now I wait for a phone call, which I have been waiting for for months, to talk to a supervisor, which never seems to be around, to clear this matter up.

I am at wits end with this company. This is all over, $36 which i do not owe them. I will make it my personal vendetta to cost this company at least 1000 times the $36 they have sent me to collections for. I am making phone calls to doctors offices and the BBB to start.

If you read this after the fact. I wish you the best of luck! because its going to be a fight to get anything done. Again DO NOT USE THIS COMPANY!!!!!

Over the past year, Byram is almost inaccessible, unless you are ordering or paying a bill. The chat line often does not work. They do not have anyone available until it is after 0800 Utah time. If you call the only number they give you on the website, you get someone who does not speak English clearly and who have a noisy bunch of people in a call center making it even tougher to understand them. If you ask for a supervisor, they say none are available. The billing errors mean I cannot order because they say I owe something and I know it is incorrect. I had to get both Wellmed and United Healthcare involved. Byram said they would need 7 days to answer. It was nearly a month! On my last Medicare statement received yesterday, I showed several claims for CPAP masks and I have never had a CPAP. They tell me they don't handle CPAP supplies, but these bills were from 2021 and 2022. When you call billing, they will tell you that you claim was declined and you owe more because it was a (and here they give a letter and number on coding) and when you ask what that is, they just say they don't know. And they are billing? Sometimes I get bills from three years ago. I have dealt with them for years, and in the last year or so, they are making big errors, or not processing an order. If you use their chat line, MAKE SURE you print the chat summary. I did that last week and could prove that I did ask that they process an order for a transmitter. Keep good notes, and if you have too many problems, get your insurance company involved.

This is by far the WORST medical supply company I have ever worked with. They’re money hungry and do not know how to communicate anything. I have had my account flagged so I couldn’t order my life sustaining supplies, twice now. Both times I was flagged was because of a mistake byram had made. Don’t bother wasting time or money with this company

I ordered without issues from Byram several years ago, but they have become very unprofessional, in my opinion. Customer service reps seem incompetent, and some very hard to understand on the phone, now. Recently, I ordered a cash pay order and got charged twice, which I am waiting to dispute with my credit card company since the Byram rep I talked with couldn't help me. On another recent order, I was told they would call to confirm that my insurance was going to cover my order (I have new insurance and do not need to do cash pay anymore!). I never heard back from them and I see through my online account that my order has been shipped. I even did an online chat and got nowhere. The person didn't seem to understand what I was asking and abruptly ended the chat without a resolution. I sure hope the insurance covers this order, because I know I can get it cheaper elsewhere. I will likely search for a company with better reviews to order from in the future. As I said, they were easy to work with last time I ordered through them (2020), but that has all changed. I definitely do not recommend Byram now.

I would have given them 0 stars if that was an option. This is the worst company I've dealt with to purchase my Dexcom sensors from. Customer service is terrible; it is impossible to escalate a problem because the reps refuse to transfer you to a supervisor. I've spoken to five reps and no one has been able to provide the information I needed. It is also impossible to use their website; after over four years of being a customer, the system will not let me access my account online. I will be calling my insurance provider and start ordering from a different supplier.

I used a different company, left because of service and went to Byram on a friend's recommendation. Had to go back to original, now back with Byram. I'm convinced the customer service reps make it up as they go. I literally get a different answer from each person whether by phone or chat - they don't reply to emails. "I can help you" (not so far), "we don't transfer to supervisors) she's busy and will return your call within an hour" (never) , "here's my extension call me directly"... so your msg will go to voicemail that I won't return, "we aren't allowed to give our ext so ask for me by name and they'll transfer you to me" (we don't do that). A barrage of text and email reminders to reorder - "it's too early, we'll hold your order". "That order number doesn't exist" - you mean the one I sent a screen shot of from your website? "Since the Rx is good for a lifetime, and unless your insurance changes, it doesn't need to be verified each time" Admittedly my order isn't straightforward, but I do know I'm not the only one in my situation. There are smaller supply companies that I never hear complaints about, but so far I haven't found one that carries everything I need. I'll check the "Let Byram Healthcare know" box below, but I'd bet the farm that no one ever gets a response. (Date of experience is difficult to pinpoint since I've called twice, chatted three times, and emailed 3 times over the last few days.

This company is absolutely wortless!! Can't get ahold of anyone, then a back and forth! Bullsh!t of a company!! You shouldn't be in charge of anyone's care!! Then they shipped my order without helping apply for the hardship program! Now they say I have to pay to ship them back!! This company is the definition of incompetence!! Last but not least, you can't understand half of the people I talk to! If you can find anyone else to take care of your needs, do it!!

If I could give them a zero, I would! My insurance has not been billed properly and Byram Healthcare states that the claim was denied, but it was actually never submitted and I am being billed 100% of the amount.

They billed my first order to insurance successfully but then subsequent orders have had issues either with what was actually sent out, the billing process, or both.

I received a bill for my April 3rd order at the end of May and each month thereafter it's the same story. Each month when I call, their billing dept. "sends it back up to their insurance department to review" but nothing is ever done. Byram never follows-up -- I have to call them and there are never any answers or a resolution. How long does it take? It's been nearly 4 mos. since my order and it still has never been submitted to my insurance properly (or at all). At some point, my insurance is going to say, "tough luck, it wasn't submitted within the allotted time," and Byram will try and come back to me to collect.

Don't waste your time and money!! Go somewhere else that will actually take care of you, process your insurance claims properly the first and every time, and not just try and placate you each time you have to call for an update or to tell them to resubmit (or in my case just submit) the claim.

This company is the worst I have ever dealt with. You cannot speak to a person in the U.S. because all of the customer service is overseas! I ordered supplies on July 11, 2024 but because the computer says my 90 days from my last order is not up until July 26 the order will not be filled. My last sensor expires today! Good thing my insurance company doesn't require this of my heart medication or my cancer meds! I will find another company to deal with. I will spend my money with someone in the U.S. who gives a crap about my health!

while am booking breast pump through using my insurence it showing that copay 0 so i booked the pump after 15days i got invoice with 120$. while discussed with customer support no any correct response. try to avoid this service.

I've had to call in about 4 times and finally got connected to someone who could assist me after about 10 min. of being transferred from one person to another. I've also sent emails and tried to go the chat route with no success. My dr. sent a prescription for a walker to this company for me. In the future I'll ask my dr. to send prescriptions to another company. If I could give them no stars I would.

Ridiculous customer service. Sorry folks they are not located in the USA and cannot process the English language enough to communicate beyond placing orders and collecting the $$. They CAN NOT answer questions and they can't connect you with a "superbisor".
They will easily lie to you in order to upsell products. DO NOT USE THIS COMPANY if you have a choice

This company is the worst. They have clueless people working the phones and you ask for a supervisor there are none how convenient. Time to go to the BBB