I had an issue with a perfume I purchased from a Byredo store in Paris, and since I was back in the US, the store wasn't able to help. I reached out to Byredo's online customer service and Peter went... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Knowing that I've been a fan of Byredo for years, my friends gifted me a voucher. Ordering has always been smooth, and the delivery process is not only easily detectable but also on time. I got... See more
Company replied
Placed my order through their website, and the package arrived within 3 days via FedEx. I ordered complimentary gift packaging - gift to myself, why not :), and it came in a beautiful holiday-themed b... See more
Peter was wonderful. He followed up with me very quickly & his responses were helpful. Speaking with a real person was so refreshing that I recommend Byredo whenever I get the chance.
Company replied
Company details
Written by the company
Enter in Byredo's universe. A unique alliance of luxury and art that made Byredo the most finesse brand.
Contact info
35 rue des Renaudes, 75017, Paris, France
- eucustomercare@byredo.com
- byredo.com
4.3
Excellent
988 reviews
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BYREDO
Dear Kaycee,
Thank you for your kind words. We are delighted to hear that Rudie was polite and helpful. Providing attentive and thoughtful service is at the heart of every experience with Byredo, and your feedback truly means a lot to us.
Warm regards,
BYREDO Customer Care Team
Giulia was very responsive & assured me…
Giulia was very responsive & assured me that the issue I was having would be investigated.
January 5, 2026
Unprompted review
Reply from BYREDO
Dear Nas,
Thank you for sharing your experience. We are delighted to hear that Giulia was responsive and able to provide reassurance while addressing your concern. At Byredo, we take every inquiry seriously and strive to ensure that each customer feels heard and supported.
We truly appreciate your trust and look forward to serving you again.
Warm regards,
BYREDO Customer Care Team
Great customer service
I had an issue with a recent order and Chanté figured out a solution that left me a very happy customer, and I will not hesitate to order again from Byredo. A+ service!!
January 9, 2026
Unprompted review
Reply from BYREDO
Dear customer,
Thank you sincerely for your kind words. We are delighted to hear that Chanté was able to find a solution that left you completely satisfied. Your trust and loyalty mean the world to us, and we are always here to ensure every experience with Byredo is exceptional.
We very much look forward to welcoming you again soon.
Warm regards,
BYREDO Customer Care Team
Very Helpful Customer Service!
Giulia and Chanté were extremely helpful and diligent in assisting me with replacing a stolen package. I am so thankful to the great service they both provided to me!
January 9, 2026
Unprompted review
Reply from BYREDO
Hello Aerin,
Thank you so much for your wonderful feedback! We’re thrilled that Giulia and Chanté were able to assist you so diligently with your replacement and provide such attentive service. Your kind words mean a great deal to us, and we’ll be sure to pass them along.
Warm regards,
BYREDO Customer Care Team
Ifza was exceptionally helpful in…
Ifza was exceptionally helpful in helping me to address my issue of concern
January 9, 2026
Unprompted review
Reply from BYREDO
Hello Ifza,
Thank you so much for your kind feedback! We’re delighted that Ifza was able to assist you so effectively and address your concern. Your words mean a lot to us, and we’ll be sure to pass on your praise.
Warm regards,
BYREDO Customer Care Team
quick and easy customer support
Peter was so quick and helpful at getting back to me about my order! Great customer service 🩷
January 6, 2026
Unprompted review
Reply from BYREDO
Hello Kyra,
Thank you so much for your kind words! We’re delighted that Peter was able to assist you so quickly and efficiently. It’s wonderful to hear that you had such a positive experience with our customer service.
Warm regards,
The BYREDO Customer Care Team
Reply from BYREDO
Hello Kristin,
Thank you so much for your lovely feedback! We’re thrilled to hear that you’re enjoying our fragrances. Your kind words truly mean a lot to us.
Warm regards,
The BYREDO Customer Care Team
I had a question about shipping
I had a question about shipping and I got an immediate response from customer service. Janine was very helpful. My shipment was delayed due to weather and they kept me informed. Very helpful.
January 2, 2026
Unprompted review
Reply from BYREDO
Dear Lisa,
Thank you for your kind feedback! We’re delighted to hear that Janine was able to assist you promptly and keep you informed throughout your shipment delay. Your words mean a lot to us and we’re thrilled your experience with Byredo was positive despite the weather-related delay.
Warm regards,
The BYREDO Customer Care Team
Excellent customer service
I had an issue with a voucher code that I hadn't received. I got in touch with customer service and Giulia replied. She was very helpful and friendly and had my issue sorted out very quickly. I was very happy with her response.
January 5, 2026
Unprompted review
Reply from BYREDO
Dear Micheal,
Thank you so much for sharing your experience! We’re thrilled to hear that Giulia was able to assist you quickly and in such a friendly manner. It’s wonderful to know that your issue was resolved smoothly and your kind words mean a great deal to us.
Warm regards,
The BYREDO Customer Care Team
Great customer service
Peter helped me out with my order. He responded really fast. Thank you so much:)
January 6, 2026
Unprompted review
Reply from BYREDO
Dear Riri,
Thank you so much for your kind feedback! We’re delighted that Peter was able to assist you so quickly and efficiently. Your words mean a lot to us, and we’re thrilled you had a positive experience with Byredo.
Kind regards,
The BYREDO Customer Care Team
Rectified a bad situation!
Peter provided excellent customer service - I had an issue where I didnt receive my samples and he worked hard to make sure I received them. Because of this, I will be purchasing from Byredo again.
January 6, 2026
Unprompted review
Reply from BYREDO
Dear Nina,
Thank you so much for your kind words! We’re delighted that Peter was able to resolve the issue and ensure you received your samples. It’s wonderful to hear that your experience has inspired you to shop with Byredo again. Your feedback truly means a lot to us.
Warm regards,
The BYREDO Customer Care Team
I bought a set of perfume come with a…
I bought a set of perfume come with a unique code last year , but when I remember to use it , it’s expired. I contacted customer service, they gave me new one . I really appreciate it.
January 1, 2026
Unprompted review
Reply from BYREDO
Dear customer,
Thank you for sharing your experience! We’re delighted to hear that our team could assist you with a new code and make things right. It’s wonderful to know that you felt supported, and we truly appreciate your kind words.
Warm regards,
The BYREDO Customer Care Team
Reply from BYREDO
Dear Stalon,
Thank you for your kind feedback! We’re delighted to hear that your issue was resolved promptly and to your satisfaction. Your words mean a lot to us.
Warm regards,
The BYREDO Customer Care Team
Davide was on it!
Davide was on it! I can’t imagine the amount of work load there is over the holidays for packages and customer support yet, Davide was quick to respond and offered a human touch with easy step by step protocol to my lost package issue.
December 24, 2025
Unprompted review
Reply from BYREDO
Dear Lomaris,
Thank you so much for your wonderful feedback! We’re delighted to hear that Davide was able to assist you quickly and provide a personal, step-by-step approach to resolving your lost package issue. Your kind words mean a lot to us especially during the busy holiday period, and we’ll be sure to pass on your praise.
Warm regards,
The BYREDO Customer Care Team
Very Disappointing Return and Customer Service Experience
During the Black Friday promotion, I purchased two 50ml perfumes from the official website: Gypsy Water and Blanche. The promotion rules were very clear at the time — purchasing one perfume would receive Black Friday gifts, and purchasing two perfumes would receive more gifts. This was the reason I decided to buy two perfumes.
After receiving my order, it included the two perfumes, Black Friday gifts, and samples. I only used the samples, but due to personal fragrance sensitivity, I decided to return the unopened Gypsy Water and keep Blanche.
I contacted customer service through the website the day after receiving the order to request a return and was instructed to fill out a return form. However, after submitting the form, no one contacted me for an entire week, and I eventually had to proactively reach out again via online chat.
The overall return process was extremely frustrating. Customer service did not provide all required information at once and instead asked for materials in a fragmented manner — first requesting photos of the unopened perfume, then later asking for photos of the Black Friday gifts to be returned. This back-and-forth process was very time-consuming.
I clearly explained that I purchased two perfumes, was returning only one, and agreed to return the corresponding Black Friday gifts (excluding the used samples). However, I was told that the Black Friday gifts were only associated with Gypsy Water, and therefore all gifts had to be returned if I returned Gypsy Water.
This explanation clearly contradicts the Black Friday promotion details shown on the website at the time. The promotion stated that purchasing any one perfume would receive gifts such as body wash, body lotion, and a candle, and purchasing two perfumes would simply receive more gifts. The gifts were not tied to any specific fragrance.
After approximately three days of repeated communication, I was then informed that I would need to wait an additional three days to receive the return label. This is the first time I have experienced such a slow and confusing return process in online shopping.
This was my first purchase from Byredo and, unfortunately, a very disappointing experience. The return process, customer service efficiency, and overall shopping experience were all far below expectations for a brand positioned at this level.
December 12, 2025
Unprompted review
Anna was fantastic
Anna was fantastic! She was diligent and super kind. Fast, efficient and reasonable.
December 28, 2025
Unprompted review
Reply from BYREDO
Dear Lola,
Thank you so much for your kind feedback! We’re thrilled to hear that Anna was diligent, kind, and efficient in assisting you. Your words mean a lot to us and we’ll be sure to pass on your praise.
Warm regards,
The BYREDO Customer Care Team
I felt valued as a customer
I felt valued as a customer. Not in a customer is always right way but in a our customers are important to us way. Rudie was great to work with and didn't make me jump through hoops to honor my request. Quick, easy and professional. I left w/a positive feeling regarding the brand.
December 25, 2025
Unprompted review
Reply from BYREDO
Dear Julie,
Thank you so much for your thoughtful feedback! We’re delighted to hear that Rudie made your experience quick, easy, professional and that you felt valued as a customer. Your kind words truly mean a lot to us and inspire us to continue delivering the best possible service.
Warm regards,
The BYREDO Customer Care Team
Mehmoona followed my case from start to…
Mehmoona followed my case from start to finish. She sorted my issue out in no time and was very understanding. Thank you for your help. You are a star.
November 11, 2025
Unprompted review
Reply from BYREDO
Dear Leat,
Thank you so much for your kind words! We’re delighted to hear that Mehmoona was able to assist you from start to finish and resolve your issue so quickly. We’ll be sure to pass on your praise, she’ll be thrilled to hear it!
Warm regards,
The BYREDO Customer Care Team
Ux Is Excellent
The end-to-end user experience is simply brilliant!
December 15, 2025
Unprompted review
Reply from BYREDO
Hi Alper,
Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed the end-to-end user experience. Your words truly mean a lot to us and inspire us to keep delivering the best possible service.
Warm regards,
The BYREDO Customer Care Team
Byredo Customer Service was friendly and effective
The Byredo staff, specifically Peter, responded to me within 24 hours and helped me with my request in a friendly and professional manner. My request was acknowledged and fulfilled!
December 23, 2025
Unprompted review
Reply from BYREDO
Hello Kristen,
Thank you so much for your kind feedback! We’re delighted to hear that Peter was able to assist you promptly and that your request was handled to your satisfaction. Your words mean a lot to us, and we look forward to welcoming you again soon.
Warm regards,
The BYREDO Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.