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3.1
5 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Do NOT use this company for anything. They take 15 days to "review your return," and multiple emails are replied to saying the same thing. Just completely outrageous customer service. Shirts are insanely small, too.
I have not received my dress, I have not received a refund. I have sent many emails, none have been replied to.
This company is a complete scam.
BUYERS BEWARE!
Sweater is nice but very long, i ordered a size M and it came till my thighs, quality is nice but the fit i dont like.
Reply from By Rowan
Thank you for sharing your feedback. We’re glad to hear you’re happy with the quality of the sweater. We understand that the longer fit wasn’t what you expected, and we appreciate you pointing that out, as fit preferences can vary. Your comment is helpful and will be taken into account as we continue refining our collections. Thank you for taking the time to leave a review.
Very nice sweater, it looks amazing. The price quality ratio is good and I’m satisfied.
Reply from By Rowan
Thank you for sharing your feedback. We’re happy to hear that you are happy with the price quality ratio. Thank you for taking the time to leave a review. We truly appreciate it.
Great experience with the customer service of By Rowan. Rachel helped me when I accidentally ordered two items instead of one. They cancelled and refunded the extra item the same day. The sweater arrived in nice packaging and I’m happy with how it looks.
Reply from By Rowan
Thank you for sharing your feedback. We’re happy to hear that you had a great experience with our customer service and that Rachel was able to assist you quickly. It’s also great to know that you’re pleased with the packaging and the look of the sweater. Thank you for taking the time to leave a review. We truly appreciate it.
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