Banner for ELEGOO CA Store

ELEGOO CA Store Reviews 766

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 730 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the high quality of the products, noting their exceptional performance and ease of use, even for beginners. Many appreciate the fair pricing and the quick delivery service, often highlighting that items arrive well-packaged and in good condition. The overall user experience is frequently described as amazing, with many consumers expressing satisfaction with their purchases and the company's ongoing service. However, some people were dissatisfied with aspects of the delivery management, mentioning issues with tracking information and delays. A few other people also felt that some products arrived damaged or with missing peripherals, leading to frustration with the resolution process.

What people talk about most

Product

People report positive experiences with product. Many customers are happy with the company, their service,... See more

Quality

Customers consistently note positive experiences with quality, praising the exceptional product performance... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the fast and efficient shipping.... See more

Price

Reviewers mention positive feedback about price. Many customers found the products to be a great value, with... See more

User experience

Consumers find user experience to be positive, highlighting ease of setup and use, with many reporting that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The elegoo centauri carbon printer is working mostly okay, the wifi won’t connect to the elegoo slicer unless I power off the router and 15 seconds later power back on. I need to use a usb stick to tr... See more

Rated 4 out of 5 stars

Everything I've ordered from Elegoo Canada has arrived and been exactly what I ordered/wanted. I once bought a part from the big "A" and unfortunately it arrived as something someone had already taken... See more

Rated 4 out of 5 stars

Would be a definite 5 star rating except I've had to wait a long time for my full order to be delivered. Still waiting! The printer works well. 20 hours of printing with no problems. One synchronizat... See more


Company details

  1. Electronics Store
  2. Electronic Spare Parts and Components Store
  3. Equipment Supplier
  4. Handicraft
  5. Printer and Scanner Store

Written by the company

ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.


Contact info

4.2

Great

TrustScore 4 out of 5

766 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

"Gesture of good will"

Ive ordered plenty from Elegoo. 3 printers and a ton of filament. This last time, I received what can only be described, as an absolute joke. This isn't Elegoos fault, but the shipping company... Fed Ex. Went through insurance for 6 spools that were damaged. To say Elegoo support was helpful, would be hilarious. You have to buy the shipping insurance, but when you have to actually use it, they nickel and dime you. Even told me to print replacement spools. Excuse me? I didn't order broken spools. Then they tell me that their 5$ per spool refund is a "gesture of good will". Your product showed up looking like Ace Ventura delivered it and somehow you're doing me a favor? Thanks, but what an awful experience. Turned away this customer.

March 5, 2026
ELEGOO CA Store logo

Reply from ELEGOO CA Store

Dear customer,
Thank you for taking time to leave your review.

We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.

Your satisfaction is our priority, and we truly appreciate your patience and understanding.

Wishing you a pleasant day.
Best regards,
ELEGOO Team

Rated 5 out of 5 stars

Great company

I own a Centauri Carbon machine, the machine is running well, the service is great and the support team always very friendly.
I appreciate the short delivery time for consumables and filaments as well.

I definitely recommend Elegoo :)

March 5, 2026
Rated 5 out of 5 stars

My first Elegoo resin purchase

I recently made my first Elegoo resin purchase for my two-week-old Saturn 4 Ultra. After finishing my initial supply, I switched to a mix of Elegoo ABS-Like and Tough resins at an 80:20 ratio. The results have been fantastic. I’m achieving the same quality I used to pay double for, and the savings are definitely going back into more Elegoo gear!

March 2, 2026
Rated 2 out of 5 stars

Elegoo PETG PRO is the worst

Elegoo PETG PRO is the worst petg i have ever used. I have gone thru about half a kilo and several days of pure testing and not being able to print anything useable.
Price and shipping time A+. Only ruined by unusable filament.

February 26, 2026
ELEGOO CA Store logo

Reply from ELEGOO CA Store

Dear customer,
Thank you for taking time to leave your review.

We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.

Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team

Rated 4 out of 5 stars

Great value, need to work on shipping time transparency.

The quality of the Neptune 4 was good, right out of the box. Shipping is fast. Good value for money. It would’ve been appreciated if I knew it was Chinese New Years and that would delay shipping, before I made the purchase and not after. But overall very happy with my purchase.

February 25, 2026
Rated 1 out of 5 stars

VERY Slow Shipping

My order shipped almost two weeks ago and I still have not received it. It was a small order of two replacement extruded hot ends and I paid a shipping fee with my order. I am located in Vancouver so shipping services shouldn’t have an issue delivering in a timely manner. Elegoo needs to start using shipping services that actually move freight at a reasonable pace as two weeks for a product that originated within Canada is rediculous especially since customers are being charged for shipping.

February 25, 2026
ELEGOO CA Store logo

Reply from ELEGOO CA Store

Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
We sincerely apologize for the late delivery. We are actively working to improve our logistics processes to ensure a better experience for all our customers.
We have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team

Rated 5 out of 5 stars

Great Filament - Great Price

This filament always works and the finish is perfect every time. I've been buying 10 packs from Elegoo for years and I can count on one hand the number of spool tangles. I've recently switched to using their Bambu Lab refills and the results are the same, great prints every time. If the filament is great and the price is great.... why wouldn't you?

February 24, 2026
Rated 5 out of 5 stars

Great website with clear information…

Great website with clear information and timely offers. Wasn’t sure what I was looking for but the website made it easy to search, learn and compare some features and pricing. I ordered a Mars 5 Ultra and it shipped super fast. Couldn’t be better.

February 22, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look