The elegoo centauri carbon printer is working mostly okay, the wifi won’t connect to the elegoo slicer unless I power off the router and 15 seconds later power back on. I need to use a usb stick to tr... See more

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Company details
- Electronics Store
- Electronic Spare Parts and Components Store
- Equipment Supplier
- Handicraft
- Printer and Scanner Store
Written by the company
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Contact info
No.30 Dahe Industrial Park, Guancheng Community,Guanhu Street, 518100, Shenzhen, China
- info@elegoo.com
- ca.elegoo.com
Replied to 78% of negative reviews
Typically replies within 1 week
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"Gesture of good will"
Ive ordered plenty from Elegoo. 3 printers and a ton of filament. This last time, I received what can only be described, as an absolute joke. This isn't Elegoos fault, but the shipping company... Fed Ex. Went through insurance for 6 spools that were damaged. To say Elegoo support was helpful, would be hilarious. You have to buy the shipping insurance, but when you have to actually use it, they nickel and dime you. Even told me to print replacement spools. Excuse me? I didn't order broken spools. Then they tell me that their 5$ per spool refund is a "gesture of good will". Your product showed up looking like Ace Ventura delivered it and somehow you're doing me a favor? Thanks, but what an awful experience. Turned away this customer.

Reply from ELEGOO CA Store
Great company
I own a Centauri Carbon machine, the machine is running well, the service is great and the support team always very friendly.
I appreciate the short delivery time for consumables and filaments as well.
I definitely recommend Elegoo :)
My first Elegoo resin purchase
I recently made my first Elegoo resin purchase for my two-week-old Saturn 4 Ultra. After finishing my initial supply, I switched to a mix of Elegoo ABS-Like and Tough resins at an 80:20 ratio. The results have been fantastic. I’m achieving the same quality I used to pay double for, and the savings are definitely going back into more Elegoo gear!
Good Company, Excellent customer service
Excellent customer service. Ordering was easy, shipping was quick and efficient. I have since ordered filaments and parts from Elegoo, with the same service and reliability each time. 100%
Awesome machine fast delivery works…
Awesome machine fast delivery works great exceptional value
All around excellent experience.
Great deals, great product, fast shipping, and the printer is easy to use.
Highly recommended.
Elegoo PETG PRO is the worst
Elegoo PETG PRO is the worst petg i have ever used. I have gone thru about half a kilo and several days of pure testing and not being able to print anything useable.
Price and shipping time A+. Only ruined by unusable filament.

Reply from ELEGOO CA Store
Great value, need to work on shipping time transparency.
The quality of the Neptune 4 was good, right out of the box. Shipping is fast. Good value for money. It would’ve been appreciated if I knew it was Chinese New Years and that would delay shipping, before I made the purchase and not after. But overall very happy with my purchase.
VERY Slow Shipping
My order shipped almost two weeks ago and I still have not received it. It was a small order of two replacement extruded hot ends and I paid a shipping fee with my order. I am located in Vancouver so shipping services shouldn’t have an issue delivering in a timely manner. Elegoo needs to start using shipping services that actually move freight at a reasonable pace as two weeks for a product that originated within Canada is rediculous especially since customers are being charged for shipping.

Reply from ELEGOO CA Store
excellent product and fast service
Great Filament - Great Price
This filament always works and the finish is perfect every time. I've been buying 10 packs from Elegoo for years and I can count on one hand the number of spool tangles. I've recently switched to using their Bambu Lab refills and the results are the same, great prints every time. If the filament is great and the price is great.... why wouldn't you?
Always great fast shipping
Always great fast shipping, and consistent quality filament.
Great website with clear information…
Great website with clear information and timely offers. Wasn’t sure what I was looking for but the website made it easy to search, learn and compare some features and pricing. I ordered a Mars 5 Ultra and it shipped super fast. Couldn’t be better.
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