Highly recommended, best customer service I've come across in a long time. Daughter's school backpack strap broke, had a response on a Sunday night. Voucher for new replacement bag a day later (no rep... See more
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The experience started on delivery, friendly and efficient. Opening the box was like Christmas morning, unexpected gifts, so welcome. The backpack itself is so well designed. I am currently testing i... See more
Super! Dann erstelle ich dir eine kürzere, einfachere, aber positive Version auf Englisch: > Short Positive Review: This article is clear, interesting, and easy to understand. The author explain... See more
The backpack I had purchased is wonderful and has many features. When a small tear on one of the bottom straps happened I contacted the company. They immediately responded. As soon as I gave them the... See more
Company details
About CABAIA
Written by the company
Built to last, backed for life
Founded in 2015, CABAIA is a French brand creating backpacks, luggage and accessories designed to last and simplify everyday life.
Today, CABAIA has reached a key milestone with over 1,000 retailers across Europe, a website available in 6 languages, and delivery in 30+ countries worldwide. More than 100,000 orders have already been shipped around the globe, supported by a retail presence in France, Germany, Luxembourg, the Netherlands and Belgium.
Committed to doing things responsibly, CABAIA became a mission-driven company in 2021 and has been B Corp certified since 2022. In 2024, the brand took its commitment even further by creating its own endowment fund, Care & Give, to support partner associations and social initiatives.
Beyond products, CABAIA is dedicated to building trust through quality, consistency and customer care, creating pieces you can rely on for years to come.
Why shop with CABAIA
Written by the company
- A premium experience, every step of the way
- ✓ 100% secure payment methods for a safe and seamless checkout. ✓ Customer support, available Monday to Friday, 10am to 6:30pm. Our team is here to help with your orders, products, availability and warranty, with fast and helpful answers. ✓ Free delivery available depending on your country and order value. ✓ Easy returns with full support from our customer care team. Free returns available depending on your country.
Lifetime warranty ♻️
We’ve got you covered, for life
At CABAIA, we design products made to last and we stand behind them.
Our lifetime warranty applies to our bags and luggage, ensuring they stay by your side for years to come. If something doesn’t go as expected, just let us know. Whether it’s a defect or an issue over time, our team is here to find a solution quickly.
No complicated process, no unnecessary steps. Just a simple promise: products you can rely on, and a brand that stands by them.
Contact info
7 Cité Paradis, 75010, Paris, France
- contact@cabaia.fr
- cabaia.com
New collection
4.6
Excellent
11K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Very nice product
February 2, 2026
Product is fantastic
Product is fantastic, i give as gifts now to by mother, sister and daughters-in-law. Only down point is the custms charges leveled when trying to take delivery. Be aware that the british customs can add a significant amount to the cost of the item.
February 3, 2026
Quality & feel good
Great quality products: sturdy, pretty, with lots of useful functions. They also have a feel-good communication I really like.
February 3, 2026
I have nothing to say about the product…
I have nothing to say about the product itself, it s good quality and i dont regret buying it.
My experience at the store in Brussels was awful, the sell woman treated us in a very bad way, shouted at my mom because she tried to look at a bag that was in the shelves in a weird way and we were left very surprised and disappointed. I dont even know why i ended up buying the bag after what happened, i regret not just speaking up and walking away. It was kinda traumatic experience and i ll never go back to that store.
January 27, 2026
Reply from CABAIA
Hello,
Thank you for taking the time to share your experience.
We’re truly sorry to read about what happened in our Brussels store. This is absolutely not the kind of experience we want anyone to have at CABAIA. No one should feel uncomfortable or disrespected while visiting one of our stores, and we’re especially sorry that this situation affected both you and your mom.
We’re glad to hear that you’re happy with the quality of your bag, but this does not in any way make up for the way you were made to feel in store. What you’re describing does not reflect our values, and we take this kind of feedback very seriously.
If you’re open to it, we would really appreciate the opportunity to look into this further. Please feel free to contact us at our customer support email with more details, so we can address this properly with the store team.
Thank you again for speaking up. Your feedback truly matters and helps us improve.
The CABAIA Team 💙
I’m very disappointed with this…
I’m very disappointed with this purchase. My package was stopped at the border due to a high customs duty that I was not clearly informed about during checkout. Without paying this duty, the parcel cannot be released.
Shipping was already very expensive, yet there was no clear warning about customs duty — only a general link when I contacted support. Customers should be directly informed before payment.
Because of this, I now have to wait about a month for the parcel to be returned and to receive my refund. I order from Europe often and this is the first time this has happened. Very frustrating experience.
February 2, 2026
Reply from CABAIA
Hello,
We’re sincerely sorry to read about your disappointment. We completely understand that customs fees can come as an unpleasant surprise.
However, this information is clearly stated on our website here:
https://help.cabaia.com/hc/en-001/articles/18544466001692-International-shipping-Customs-Duties-and-Taxes-explained
Since the United Kingdom is no longer part of the European Union, customs duties and import taxes may apply to orders shipped from Europe. These fees are determined by the local customs authorities and are unfortunately entirely beyond our control.
We are neither able to accurately anticipate these charges nor cover them, as they do not depend on CABAIA but on the regulations in force in the destination country.
We understand that the return timeframe can be frustrating, and of course, we remain available to assist you until your refund has been received.
Have a lovely day,
The CABAIA Team 💙
Shame on Cabaia
I have a Cabaia back pack, bought from a shop in Edinburgh. It is not waterproof and it rains a lot in London (where I live).
I bought a rain cover from Cabaia online. The delivery was delayed. Then I received an email saying it had arrived - it did not! Weeks went past.
1. Cabaia had me asking my neighbours and searching for the delivery.
2. Then they said they will enquire with the delivery company - I must wait.
3. They said that because of the inconvenience, they will offer me a “promotion code”.
4. Then I get an email telling me the refund is being provided. The rain cover is on its way back to them, “they have an ongoing problem with UK customs”.
My questions;
Why are they selling items to the UK, if they know they have a customs problems?
Why are they saying they will offer a discount code, encouraging me to order more, when they know they have a problem with UK customs?
Where is the discount code?
My bag, uncovered in the rain, is now soaked and damaged - I tried to protect it but Cabaia obstructed this. What will they do about this? Probably nothing.
Needless to say, I am not impressed.
February 3, 2026
Unprompted review
Reply from CABAIA
Hello,
As Sonia from our Customer Care team already explained, we’re truly sorry for this frustrating experience and we completely understand your disappointment.
To be fully transparent with you: at the moment, we are indeed facing some issues with UK customs. Some orders arrive without any problem, while others are unfortunately blocked or returned, without any clear or consistent reason.
We are currently in the process of changing carriers to make deliveries to the UK more reliable, but this transition takes a bit of time and, regrettably, can lead to situations like the one you experienced.
Many orders are still delivered successfully. We’ve therefore chosen to continue shipping to the UK while closely monitoring each shipment, rather than completely stopping access to our products for all UK customers.
Finally, regarding your backpack and the damage caused by the rain: we’re truly sorry that this situation impacted your bag, especially since you ordered the rain cover precisely to prevent this. We absolutely don’t want to leave you without a solution, and we’ll get back to you to see together what can be done in this situation.
We understand that this experience has left you disappointed, and we’re genuinely sorry about that. Thank you for taking the time to share your feedback, it also helps us improve.
We remain at your disposal.
Kind regards 💙
CABAIA Team
Great product and quick delivery.
January 28, 2026
Good quality, fast delivery.
The bottle holder is big enough and the color is match to the backpack. The waterproof small bag looks great with many small pocket. I am satisfied. 🤗
January 27, 2026
Reply from CABAIA
Hello,
We’re really sorry about the color difference, especially if it’s not what you were expecting 😕
We completely understand how disappointing that can be.
Please don’t hesitate to contact our customer service team or share your feedback if needed, we’re here to help and find the best possible solution for you.
Talk soon,
CABAIA team
Im satisfied with the package
Im satisfied with the package, price, quality, usability everything. Thanks
January 8, 2026
Shipment lost
I placed an order on Jan 2nd, and have not received it yet (Jan 19th). I’ve contacted Cabaia last week to try to get some info about my order, but my email hasn’t been answered. DHL has not made changes on the website about the shipment state since Jan 7th… Don’t really know what else to do! I’m really disappointed after this experience, but really hope it could somehow be solved.
Update: Customer service just got back to me and solved everything. Thank you very much!
January 2, 2026
Reply from CABAIA
Hello,
We’re really sorry to hear about your disappointment, and we completely understand your frustration 😔
After checking your case, we can confirm that our customer service team did take the necessary steps and sent you a compensation promo code as a goodwill gesture.
Unfortunately, it seems that DHL has lost track of the parcel. This is something that happens extremely rarely, but we’re truly sorry that it happened to you… it’s definitely not the experience we want to offer.
Of course, we remain fully available to support you until this issue is completely resolved and to make sure everything is sorted out as quickly as possible.
Thank you for taking the time to share your experience, and once again, we’re very sorry for the inconvenience. 💙
The CABAIA Team
The parcel was delivered very quickly
The parcel was delivered very quickly. I like the qualuty of the products
January 6, 2026
It came very timely was very nicely and…
It came very timely was very nicely and securely packaged, had a cute little scent package inside so it would smell nice.
January 6, 2026
My experience with three bags
I've bought three bags in the last two years and two of them broke after one year. It was impossible to get the warranty for the first one and I’m waiting to see what will happen with the second. But one year for a €100 bag is not very long. A bit disappointed.
June 16, 2025
Unprompted review
Reply from CABAIA
Hello !
We’re really sorry to hear about your experience, that’s truly unlucky and we completely understand your disappointment 😕
Two bags breaking after a year is definitely frustrating, especially for products you expect to last much longer. We’re here to support you, and if you need any help or updates regarding your current warranty request, don’t hesitate to reach out to our customer service team.
We’re always here if you need anything.
CABAIA Team.
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