Cachia Reviews 

562
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the garments, noting that the materials feel soft, breathable, and comfortable. People find the online ordering process smooth and straightforward, accompanied by fast and efficient delivery services that arrive promptly. Many consumers also appreciate the stylish designs and beautiful matching sets that make great gifts for family members. Some reviewers were not happy with certain product details, mentioning specific flaws like poor pocket stitching or garments not fitting well. A few other people also noted that some items experienced unexpected changes after washing or lacked proper sizing consistency.

What people talk about most

Product

People report high satisfaction with the product, praising the soft and comfortable materials, outstanding... See more

Quality

Users describe positive interactions with quality, consistently praising the comfortable garments and amazing... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently reporting prompt and efficient... See more

Order

Clients share positive opinions on order, highlighting the smooth process from start to finish. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love Cachia! Their collection is stylish, modern, and always feels on trend. Everything I bought — from clothing to accessories — is well made and looks exactly like it does in the photos.... See more

Rated 5 out of 5 stars

I have at least 10 pairs of cachia pyjamas and love them all! My latest pair is no exception! So comfortable, roomy fit, (great for relaxing) and excellent quality! The service is fast! Ordering is ea... See more

Rated 5 out of 5 stars

The quality of these Pj's are amazing. I wear them sometimes as leisure clothing for around the house. Very comfortable and soft. Service delivery was completed in a timely manner. Will be orderin... See more

Rated 5 out of 5 stars

Adore Cachia family matching PJ's they're our Mother's Day ritual to buy new ones each year. The quality is outstanding so comfy and breathable material. Thanks for making us look so fab!


Company details

  1. Clothing Store

Written by the company

CACHIA is an online Australian company based out of Melbourne, producing quality affordable sleep & loungewear. Our focus is to keep up with the latest trends, our custom designs are fun and fresh and will always keep you surprised. We source the highest quality fabrics to keep you #comfywithCACHIA at an affordable price point.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

562 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(562)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Quality pj's

I was so impressed with the quality of the fabric and how they were made.
My neice is a customer and recommended you to me.

December 25, 2024
Rated 5 out of 5 stars

I love these pyjamas

I love these pyjamas; their comfort is second to none. Make sure you follow the wash instructions and cold wash only, otherwise they will fade.

December 25, 2024
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Rated 4 out of 5 stars

I love the PJ they are very comfortable…

I love the PJ they are very comfortable and very soft and I will definitely keep buy them but one thing I wish was the sleeves on the arms on the shirts would be a bit longer like top of elbow length as I’m not a fan on my arms and know everyone is different and that’s ok

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service .. Cachia needs to up its game if it wants loyal customers to keep buying from them

If you want customer service don’t bother with Cachia. Their system allowed me to order 3 pairs of pjs before the 8pm release time.
The pjs were already on their site so I thought they were available.
The order went through BUT all the sizes reverted back to size 6.
I ordered my correct size for the 3 pairs at 8pm.
I emailed and messaged them IMMEDIATELY
I got a reply from instagram telling me to email them which l had already done.
Surely they could have cancelled the order. BUT I got no response for days.
By then both orders had been shipped.
So now l have to return them to get my money.
I started the return process and now once again waiting for days to get a returns label etc.
Cachia is an online only store therefore their customer service needs to up its game.
I purchase from other online stores and they are prompt and helpful something cachia is not. Oh they might respond eventually but don’t expect much help from them.

December 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Amazing quality

I am so in love everything I buy cachia. It’s always perfect in size and the quality is amazing. 🤩 recommend to everyone. Even the kids ones are so good.

November 24, 2024
Rated 5 out of 5 stars

Keep them coming

Keep them coming! Love my 3/4 pant paired with tshirt (not button up) for sleeping or lounging around in. So soft, comfy and overall great fit and feel against my skin.

October 25, 2024
Rated 5 out of 5 stars

I love Cachia Pjs my favourite pjs.

I love Cachia Pjs, the style, the fit absolutely true to size, the colours. The fabrics. Delivery time is accurate. They also wash up well. Great customer service. My absolute favourite pjs. ✌️

October 26, 2024
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