Cackle Telecommunications Reviews 

125
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Site seemed a little off initially so was hesistant. Purchased a dell pen. Was considerably cheaper than dell website and expected delivery far sooner. Was delivered in two days and email corresponden... See more

Rated 3 out of 5 stars

The cables could definately be longer, my two employees are pratically conjoint twins with the dual training head set. Also, it would have been nice if the USB connectors of the headsets did not have... See more

Company replied

Rated 5 out of 5 stars

I had never shopped with Cackle before so was a little apprehensive, but I'm happy I did, their service is seriously impressive. I ordered late on a Friday afternoon (4:06PM), my order was confirmed a... See more

Rated 5 out of 5 stars

they sent the item fast w/ invoice in a couple of days. like any other retail store, so definitely NZ based. not to sure where the bad ratings are coming from?, these guys are hardly worse than an... See more

Company replied

Company details

  1. Phone and Internet Service
  2. Internet Service Provider

Written by the company

Cackle is a leading technology company helping business around New Zealand succeed in a digital world and keeping them connected by delivering latest IT and communications hardware equipments, carrier grade cloud phone system, and video conference solutions.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

125 reviews

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4.5

All reviews

(125)

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Rated 5 out of 5 stars

Exceptional Service

I have dealt with Cackle many times over the years and consistently receive exceptionally great service. Karen is always courteous and conscientious. Her communication is above and beyond and she is always ready to help when I am confused (which happens a lot lol)

April 24, 2019
Unprompted review
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Reply from Cackle Telecommunications

Thank you for the feedback Gloria!

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Rated 5 out of 5 stars

Headset

Great service, fast postage

April 22, 2019
Unprompted review
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Reply from Cackle Telecommunications

Thank you for the feedback!

Rated 5 out of 5 stars

Genuine store

they sent the item fast w/ invoice in a couple of days.
like any other retail store, so definitely NZ based.

not to sure where the bad ratings are coming from?, these guys are hardly worse than any other retail group, so far id actually recommend them over big names such as pb tech.

April 21, 2019
Unprompted review
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Reply from Cackle Telecommunications

Thank you for the feedback Daniel. Yes we’re Auckland based and Headset specialists since 2005.

Rated 3 out of 5 stars

The cables could definately be longer

The cables could definately be longer, my two employees are pratically conjoint twins with the dual training head set. Also, it would have been nice if the USB connectors of the headsets did not have custom moulding. Becuase of this we couldn't solve the cable lenght problem ourselves. Initially our Mitel phone system would not ring when the cackle was plugged in but eventually we solved this. It is a good short term solution but I would not like to be using this as a permanent solution to ongoing training

April 17, 2019
Unprompted review
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Reply from Cackle Telecommunications

Thank you for your feedback Gabrielle. We have reviewed your order and can see that it was delivered the day after the placing of the order. The Jabra Link 265 USB/QD Cable has one long (2m) cable and two short QD connections (one for the Supervisor and one for the Trainee) and is designed to work with corded QD Headsets only. Corded Headsets have a 1m cord from the Headset to the QD. As discussed in our recent telephone call, the manufacturer Jabra supply this cable globally but we will certainly pass on your feedback to them. If ever you order a product and, on receipt find that it isn’t quite what you expected, we are always happy to discuss its return and assist you to find an alternative solution.

Rated 5 out of 5 stars

Great to deal with

As always, Cackle were professional and friendly when I phoned, and supplied the required headset promptly. They are always great to deal with.

April 7, 2019
Unprompted review
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Reply from Cackle Telecommunications

Thank you for the feedback Robyn.

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Rated 5 out of 5 stars

Great Organisation

Great organisation, go out if their way to get items delivered to us as quickly as possible.

April 5, 2019
Unprompted review
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Reply from Cackle Telecommunications

Thank you for the feedback Richard.

Rated 2 out of 5 stars

This survey came out before Cackle had…

This survey came out before Cackle had even shipped the goods. Clearly they think more about the perception of service than service it self.

April 3, 2019
Unprompted review
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Reply from Cackle Telecommunications

Thank you for your feedback David. We have reviewed the order and can see that we advised the item was out of stock (with us, and in-country). We advised an ETA and it was agreed that the order would still proceed. The feedback request is sent automatically and, to ensure the integrity of the system, we’re unable to override it. So, we hope you understand that we had no control over the timing of its sending.

Rated 4 out of 5 stars

Great service

Bit of misunderstanding with courier but Cackle delivered what it promised & Im happy.

March 23, 2019
Unprompted review
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Reply from Cackle Telecommunications

Thank you for the feedback Mary.

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Rated 5 out of 5 stars

The guys are good

The guys are good. I have purchased a number of wireless headsets from them. When I have needed help it has always been easy to get through to the right person. I have then been assisted efficiently, effectively, and good naturedly.

Recommended.

March 19, 2019
Unprompted review
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Reply from Cackle Telecommunications

Thank you for the feedback Ben.

Rated 5 out of 5 stars

Excellent service

Excellent service. Personal delivery was an unexpected bonus.

March 15, 2019
Unprompted review
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Reply from Cackle Telecommunications

Thank you for the feedback Angus.

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Rated 5 out of 5 stars

Great support and service

Great service - helped me solve a tricky problem and the package arrived super quick.

March 14, 2019
Unprompted review
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Reply from Cackle Telecommunications

Thank you for the feedback Chris.

Rated 5 out of 5 stars

Efficient

Efficient, fast and stocking a wide range of options. Deliveries are lightning quick. When I've called the sales team to request a different headset, they were able to source and provide them.

Thanks for everything

March 13, 2019
Unprompted review
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Reply from Cackle Telecommunications

Thank you for the feedback Lachlan.

Rated 5 out of 5 stars

Great product

Great product, exactly what we needed. Really fast delivery, fantastic communication. Thanks guys!

March 13, 2019
Unprompted review
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Reply from Cackle Telecommunications

Thank you for the feedback Tania.

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Rated 5 out of 5 stars

Excellent

Excellent, prompt and friendly service - thankyou!

March 12, 2019
Unprompted review
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Reply from Cackle Telecommunications

Thank you for the feedback Catherine.

Rated 5 out of 5 stars

Very quick and efficient service

Very quick and efficient service, great dealing with the team at Cackle.

March 10, 2019
Unprompted review
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Reply from Cackle Telecommunications

Thank you for the feedback Lindy.

Rated 5 out of 5 stars

Quick delivery

March 10, 2019
Unprompted review
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Reply from Cackle Telecommunications

Thank you for the feedback Mark.

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