While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Business and IT Consulting Agency

Written by the company

*please review us on https://trustindex.io/reviews/cactus-it.co.uk or on our Google Business page we no longer manage reviews here IT SUPPORT SERVICES: We take pride in our reliable, professional and knowledgeable support team. IT CONSULTING: Specialists in document access and sharing, backup and disaster recovery, GDPR and Office 365. We advise on and implement IT strategies to support all of your business needs. As Microsoft Partners, we adhere to absolute best practise which allows your IT infrastructure to function to it's highest level and grow with ease.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Responsive, friendly, no problem too small

As a small charity with limited resources and expertise, Cactus have been a godsend. They gave us straightforward advice on how to move our systems to the cloud and update our computers. They managed that transition for us and are now on hand for all thsoe day to day queries.
They are always quick to respond, friendly, helpful and patient with any question, however basic or complex!
Highly recommended for any small business or organisation

December 10, 2020
Unprompted review
Cactus IT logo

Reply from Cactus IT

Thank you very much for the review. It has been very rewarding to be able to work with and support such a good and worthy cause. Ilkley Good Neighbours perform an incredible role in the community and we are privileged to be able to support your good work during this challenging time.

Advertisement
Rated 5 out of 5 stars

Cactus IT are reliable and highly…

Cactus IT are reliable and highly competent. For the last 18 months, Cactus IT have provided services for my website. Whenever I have had questions, they have been quick to respond and have offered a personalised service. I have no reservations about entrusting my technical support to Cactus.

April 15, 2019
Unprompted review
Cactus IT logo

Reply from Cactus IT

Thank you Brennan! It has been a pleasure to work with you and hope to continue supporting your business into the future.

Rated 5 out of 5 stars

I would highly recommend Bevan's…

I would highly recommend Bevan's services. The depth of knowledge provided has been most helpful to my small business.

November 7, 2018
Unprompted review
Cactus IT logo

Reply from Cactus IT

thank you for the positive review, It's much appreciated.

Rated 5 out of 5 stars

Excellent!

Cactus have helped us select, customise and install the right CRM system for our business. We have had excellent support and advice delivered promptly in straightforward language. Throughly recommended.

November 7, 2018
Unprompted review
Cactus IT logo

Reply from Cactus IT

Thank you for the positive review Austen, much appreciated.

Rated 5 out of 5 stars

Great service!

Friendly, approachable service. Bevan is highly recommended!

November 6, 2018
Unprompted review
Cactus IT logo

Reply from Cactus IT

Thank you ... the new office looks great!

Advertisement
Rated 5 out of 5 stars

Great experience

Great experience. Bevan and his team always put me first. They diagnose the requirement and always offer the best and most economic solution for my needs. Response time is super quick for I.T support contract. They go above and beyond which means I have one less thing to worry about and can concentrate on my business.

November 6, 2018
Unprompted review
Cactus IT logo

Reply from Cactus IT

Thanks Jon, we appreciate the feedback... and best of luck with the new venture.

Rated 5 out of 5 stars

First Class IT Support

Excellent service, managed to solve all IT issues and very competitive.

November 5, 2018
Unprompted review
Cactus IT logo

Reply from Cactus IT

Thanks for the positive feedback Lee, it much appreciated.

Rated 5 out of 5 stars

Great support from a truly helpful…

Great support from a truly helpful company. Bevan has provided our business with IT support for 6 years ranging from setup of Office365, installation of a new network & server in our new premises, the seamless migration of user's data, server & user security, the creation of our Data Protection Policy for GDPR compliance, and much more. Every time I have worked with Bevan it has been a pleasure and a learning experience. I unreservedly recommend Cactus IT.
Andrew Taylor
PMP Utilities

October 31, 2018
Unprompted review
Cactus IT logo

Reply from Cactus IT

Many thanks for the positive feedback Andrew. It's been a please working with PMP over the years.

Advertisement
Advertisement
Rated 5 out of 5 stars

Recommended to me and now I'm recommending them!

Bevan has been very helpful as I set up my new business. He has listened to my requirements and made recommendation, all of which I am happy with. As ever with IT, there have been a few glitches but Bevan has reacted quickly to resolve these. I have no hesitation in recommending Cactus IT.

October 30, 2018
Unprompted review
Cactus IT logo

Reply from Cactus IT

Thank you Steve, we appreciate your feedback.

Rated 5 out of 5 stars

5 Star Emergency IT Support in Ilkley

I've been using Cactus IT for IT support for many years and would fully recommend them to anyone looking for local IT support in Ilkley or Wharfedale. They have helped us with website hosting, managed email services and server support for our backups and data protection, especially now with GDPR. Helpful and friendly as well as very quick to respond in an IT emergency.

October 30, 2018
Unprompted review
Cactus IT logo

Reply from Cactus IT

Thank you for the positive feedback, it's much appreciated.

Show reviews in all languages. (16 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look