Cactus Kingdom Reviews 

1,190
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of their products, from seeds with excellent germination rates to healthy, well-established plants. Many people appreciate the unique and extensive selection of hard-to-find species available. Furthermore, reviewers frequently highlight the fast and reliable delivery service, noting that orders arrive promptly and are always exceptionally well-protected. The smooth ordering process and the company's excellent customer support also contribute to a positive overall experience for many. However, some customers reported issues with delivery, including packages not being received or encountering problems with customs.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the high quality of seeds... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of seeds and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast and reliable delivery times,... See more

Order

Reviewers mention positive feedback about order, with many customers praising the quick processing and... See more

Service

Customers had positive experiences with service, often describing it as smooth, prompt, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fun seed selection, great customer service, and premium cactus substrate that can't be beat! What more could you ask for? Seeds germinate and are true to what is ordered. I've had wonderful support fr... See more

Rated 5 out of 5 stars

So far I have placed three orders from Cactus Kingdom and was very pleased with the quality of the plants and especially the thoughtful packaging that keep them safe in transit. I would highly reco... See more

Rated 5 out of 5 stars

As a repeat customer I love the sheer selection of seeds of hard to find species, varieties, and locales. The sprouting ratio has been good for me and my older cacti, born from previously purchased s... See more

Rated 5 out of 5 stars

It was a pleasure to shop at Cactus Kingdom,their experience and service is a five star.However after a month since I put my order I have not received anything,no message from postal service or costu... See more


Company details

  1. Plant Nursery
  2. Decoration and Interior Design Store
  3. Flower Market
  4. Herbal Medicine Store
  5. Hobby Store
  6. Plant Display Store

Written by the company

Cactus Kingdom is a specialty mail order cactus nursery. It is the only nursery in Canada providing many of the rare cacti, seeds, and succulents on offer. Worldwide shipping is available. Astrophytum, Ariocarpus, Copiapoa, Geohintonia, Lophophora or Peyote, Aztekium, Opuntia, Orbea, Psedolithos and Trichocereus are just some examples. There is an extensive collection of fresh cactus and succulent seeds also available. Over two dozen varieties of Lophophora also know as peyote cactus are offered and many Trichocereus land races and hybrids such as Trichocereus Pachanoi | San Pedro, Trichocereus bridgesii | Bolivian Torch, Trichocereus scopulicola, Tricocereus peruvianus | Peruvian Torch. Discrete worldwide shipping is available with a delivery guarantee on all orders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(1,190)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service, seeds, and supplies!

Fun seed selection, great customer service, and premium cactus substrate that can't be beat! What more could you ask for? Seeds germinate and are true to what is ordered. I've had wonderful support from this business through shipping problems. My cacti and succulents have never looked better, since transplanting them into Cactus Kingdom premium substrate over a year ago! It's the perfect medium for a chronic over-waterer like me. ;-)

October 28, 2025
Rated 5 out of 5 stars

Good experience

Plants all arrived healthy and they look good. I got a mystery box and I like the ones I got.

October 16, 2025
Rated 5 out of 5 stars

Everyone is importent .

I recived my cactus very well protected &in great shape ! I was a little disapointed in the fact that it did not have a tuft in the middle of its crown like the one in the picture . But I relize that cactus kingdom must have a large volume of sales and canot please everyone . Still I was pleased with what I recived & made another purches right away ! This order too was processed very efficiently & exactly as showin .I would higly recommend them to anyone . There delivery service is the best I have ever experinced ! They also should get 5 stars ! I belive they where called Dragon Fly

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Got to me

I ordered just before the mail strike from cactus kingdom and one of their competitors. My order from cactus kingdom came with no problems. The other company wanted an extra $80 to deliver.

September 30, 2025
Rated 1 out of 5 stars

Garbage seeds, garbage customer service.

They sell garbage seeds then blame the buyer. I had bought another 30 seeds somewhere else 2 weeks after and sowed those hand have 21 pop so far from them. The seller still blames me for not knowing how to sprinkle seeds.

August 12, 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Firstly, it’s worth noting the irony that you yourself mentioned achieving over 80% germination with the first batch of seeds — yet this was never acknowledged publicly or in any feedback. The second batch, by your own account, did not perform as expected for reasons that remain unclear.

We’d like to clarify that our seeds are regularly tested for viability, and we stand by their quality. Germination outcomes can vary widely depending on factors such as soil composition, temperature, light, and watering — all of which are beyond our control once the seeds leave our facility.

Additionally, when we requested details about your methods or photos to help troubleshoot, there was a reluctance to share any information.

We’re always happy to assist and even offer replacements when customers are reasonable, courteous, and act in good faith. However, respectful communication is essential — rudeness, threats, or defamatory comments make constructive resolution impossible.

We appreciate your feedback and wish you the best of luck with your growing efforts moving forward.

Rated 5 out of 5 stars

It was a pleasure to shop at Cactus…

It was a pleasure to shop at Cactus Kingdom,their experience and service is a five star.However after a month since I put my order I have not received anything,no message from postal service or costumes.It might be confiscated by costumes in Norway or lost here.
At september 25 I finally got a message from our postal service that the parcel was ready to pick up.I do blaim the postal service and/or costumer for this delay.Cactus kingdom did an excellent service.

September 23, 2025
Rated 5 out of 5 stars

Easy to purchase

Easy to purchase, and quick shipping. Emailed them a question about my order, they replied within a couple hours. So far so good, seeds have already started popping, after only a week.

September 2, 2025
Rated 2 out of 5 stars

I was expecting larger cactus pads

I was expecting larger cactus pads. The ones I was expecting came from large species but were very small. I understand some plants are naturally smaller species but I expected a bit more. Hard to grow a large species of cactus when the mother pads are 3” wide.

August 28, 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Neil, it’s unclear what the original expectation was. Initially, you asserted that we had sent different items, but after we provided photos clearly matching the listing, the tone of the discussion changed. You ordered $8 cactus pads... and we even included extra pads as a courtesy. This is the first time we’ve received a complaint of this kind. Expectations should be managed accordingly.

Rated 5 out of 5 stars

So happy with my purchases

So happy with my purchases! Repeat customer. I bought pumice and cactus succulent potting soil. My plants are thriving! The only strange thing (maybe this is normal? I'm a new plant parent!) is that the product isn't packaged - it comes in zip lock bags -but otherwise love and will buy more product as soon as I run out!

July 30, 2025

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