Caden Lane Reviews 

Merchandise is adorable, customer service is exceptional.

I bought sibling matching pajamas and my son’s got holes in both the shirt and the pants after being work one time and not even washed. They also stain easily and the stains do not come out. You’re better off ordering some regular cotton pajamas. The quality is very disappointing and they do not stand behind their products when contacted with issues.

Caitlin emailed back quickly to my request. She was very helpful to uodate my cart.

When I ordered the item i immediately realized I had sent it to my address instead of my daughters. It was after hours but I sent an email explaining the situation. I got a response asking for the new address and the item was shipped to the correct address. There were multiple interactions with Caitlin who was so sweet and helpful. The customer service was above and beyond. The products are also amazing.

I purchased four items from Caden Lane and two ended up being on backorder, but the customer service was excellent. They responded the same day and resolved the issue almost instantly. Everyone I interacted with was pleasant, helpful, and provided great customer service throughout. Highly recommend!

First, I loved the fabric pattern (friendly fawns), and second, the fact that you can personalize some of the clothes with the baby's name. The fabric quality is excellent, and I love everything I bought. I highly recommend it.

i ordered a gown to be for new born portraits and washed it as directed and hung to dry. the lettering on it cracked after ONE wash, and i emailed the company, who was more than happy to offer a refund or replace the item. i opted to replace the item. now, its been 2 weeks since the pictures, wherein i did NOT have the item i ordered because it was defective. and now they’ve sent out a replacement, of the INCORRECT item altogether. i just want a refund at this point. very frustrated that i worked to make my final newborns portraits wonderful and this company can’t even make sure they’re mailing out the correct (expensive) items.

I have purchased multiple custom blankets for my children, and I have spent over $500 with this small company. I ordered a few things recently on sale, and a few days later a bigger sale came up. I asked for a price adjustment(since a lot of places are now offering this), and unfortunately they would not approve this and suggested I keep an eye out on OTHER discounts coming up. I was looking at some pajamas that are on sale, but for how much I have spent and to not get a little bit back is a little disheartening.

What confused me was when I got the cancelled the my refund. But then the next text said they are refunded my money.

The best customer service ever !

Caden Lane is so caring and fast in responding to your requests! Always happy to help!

I ordered my new granddaughter who is on the opposite side of the U.S. from me a couple sleepers. One had a matching headband but the other didn’t show on the website so I ordered a plush bunny with her name Annabelle on it instead. Then I get an email saying they are sending the headband I didn’t order as a back order & the bunny wasn’t on the order at all. I truly believe they have issues with their website. They suggested I return the order which isn’t an option. Won’t order from Caden Lane again. You don’t get what you order. It’s Amazon for me.

Excellent service and quality! Right after I placed my order, I realized I needed a different size and the customer size team was quick to help me. Thank you!!

I’ve ordered from Caden Lane several times now, and every experience has been wonderful. Their baby clothes are not only beautiful but also super soft and well-made. What really impressed me most, though, is their customer service—quick responses, genuinely helpful support, and a team that clearly cares about making things right. Shopping with them has been stress-free and such a positive experience!

Wonderful and prompt customer service.I forgot to mark my order as a gift and they quickly took care of it so my friends will know who it came from 😊

I absolutely love everything about Caden Lane! From the amazing products to the amazing customer service! I have yet to find something I don't love about them!

Caitlyn was so very helpful! She helped me figure out my tracking number and order number in a breeze!

What a wonderful, responsive company! I had a problem with my order. They responded immediately and corrected it. Their products are just superb! So glad I found Caden Lane!

I have always enjoyed the items I have purchased from Caden Lane. Recently I inadvertently added an item to my order that I did not wish to purchase. I contacted customer service & was helped by Caitlin. She was courteous & efficient, resolving my concern promptly. I just noticed my order will be delivered soon! Thank you for prompt service in all areas. I love your products!

Customer service was A+. I haven’t received my items yet but I know I’m going to love them!