Caden Lane Reviews 

1 star.

I ordered personalized pacifier clips and received one engraved with a completely different child’s name. The order was delivered, it wasn’t lost, stolen, or damaged in transit, it was simply fulfilled incorrectly.

Instead of taking ownership of the mistake, customer support tried to push me to file a claim through ShipInsure, which doesn’t apply here because this is a production/fulfillment error, not a shipping issue.

As someone who works in e-commerce, I’m really disappointed by how this was handled. A simple replacement or refund should have been offered immediately.

Needed to change my personalized card to a rhyme,
thought for sure I’d run out of time.
Called customer service, but they didn’t say nope.
The continuous emails gave me lots of hope.
Ely’s email confirming the change had been made,
had my anxiety and uncertainties start to fade.
What a great company from beginning to end,
can’t even say how much I can recommend.
I know my new granddaughter’s gift will not be plain,
because it was purchased from Caden Lane!

I love the pieces that came… but unfortunately the swaddle with his name shipped but never arrived (even 20 days post order) and missed his birth day at the hospital which was disappointing. They did send me a link to re-ship which was nice but I really wanted it for his delivery pictures :(

They answers pretty quickly about my request to refund a back order

I had mom brain and accidentally ordered a swaddle blanket in the wrong color. I immediately contacted the support team through email and they were able to swoop in and make the change seamlessly. I’m so thankful that they were able to accommodate the change so quickly. I will be ordering again and again. :)

Great customer service! Promptly responded to my questions concerning monogram order. Always great quality baby items!

I love everything ❤️
Will always buy here!

I bought a tee shirt for my grandson for Christmas, it was the "Just a boy that likes grabber trucks" on it -- was so cute. But it was very small - not a true 2T. I tried exchanging it and they said I could not return it. They gave me a link to a second hand site and said I should pursue that avenue. I would never buy from them again. I dug deeper and many other people had the same complaints about their return policy. Their shipping and return policies are terrible. And their sizing was very misleading. Disappointed they do not stand by their products.

I was panicking because I didn’t realize when I ordered my newborn announcement outfit and name plaque - production time could push out the delivery past my due date. I reached out and they sped up the process and I have it now ready to go in his hospital bag. They were accommodating and honestly cares about the situation - also the outfit and plaque are super cute!! Can’t wait to photograph him with them. Thank you :)))

I bought several things from Caden Lane before my son was born as new parents often do. Well, when he started wearing the clothes, holes started showing up in the clothing. Contacted customer service and they did NOTHING. Said it was outside their return window. So, clearly they know that their clothes are crap. Trust me. The clothes are cute but do not last. You be better off buying from Target. Clothes are just as cute and they have a 1 year return policy. Do not waste your money at Caden Lane.

Very prompt and courteous. I had to cancel part of my order and it was handled quickly and efficiently .

I made an error when ordering originally & Caden customer service were very helpful & understanding. All items wanted, ordered correctly & received are great quality. My granddaughter was so happy. I recommend this company HIGHLY. Christina was a gem also. Thank you

Caden Lane always offers the cutest outfits for little ones, and the quality is top notch. I love ordering from Caden Lane!!!

I ordered a pajama set that included pens intended for my granddaughter to color the pajamas for Christmas Eve.

While the pens arrived, the pajamas did not. The pajamas are now on backorder, despite my original order confirmation stating they would be received by mid-December. Because the main item I ordered did not arrive as promised, I requested a full refund and clearly stated that I would return the pens.

I paid $10.00 for the pens. However, instead of refunding the full amount, the cost was discounted to $7.50 without explanation, and I was then charged a $6.50 return fee. This is unreasonable, especially considering I never received the pajamas, which were the primary reason for the purchase.

This experience has been extremely disappointing, and, I will not patronize this company again. I will also advise others to consider alternative retailers.

They worked with me on getting a replacement on the shirt I ordered that was misspelled.

They have placed fraudulant charges on my card. I ordered from them on November 27 and was charged and got the order as promised, no issues. Exactly one month later on December 27, I received another charge for the exact same amount but I have not ordered anything from them since November. All you can do is email them, which is sketchy at best, and nobody will get back to me. I WOULD NOT ORDER FROM THIS COMPANY! THEY ARE NOT WHO THEY SAY THEY ARE. I believe they are an overseas company masquerading as a company from San Antonio. Why else would you not be able to get a hold of them?

The customer support was very helpful with an order I was not aware was on back order and easily helped me to cancel the order! I have purchased some from Caden lane before and absolutely love everything I have gotten from there! The good customer support just makes the whole thing even better!

Wonderful customer service! Wonderful products

Buyer beware: Caden Lane

This company does not care about it's customers. A Shop processing error didn't apply a gift certificate I had (note I spent more than the GC was valued at). Contacted support seconds after order processed for help and they told me too bad so sad when they replied days later. 😔 Asked them again to reconsider their stance. Refund the value of the GC and apply the GC to the order and again they said no. So disappointed as this is a VERY easy fix. Will be returning my purchase and letting the GC go to waste as I have zero desire to support a company that has such terrible regard for their customers.

Got a custom blanket. While it is soft, they messed up the letters and did not put them as requested. They have told me they will not fix it but I can order a new one at 20% off.

The blanket is soft but looks cheap as it is a single thin sheet, printed on one side and plane white on the other. Might be good for a photo moment photographed from the right angle, but given the cost you think it would be functional as well.