Cadent Reviews 

Have totally ruined my brickwork, my floor, racially abused me. Work totally unacceptable. I have not been able to access my drive, my car.

This company is amazing, I still cannot believe how efficient they are. I called them near midnight on Wednesday, they arrived 30 minutes later to inspect and detected a gas leak.
They arrived before I woke up the next morning and worked all day and night until they fixed the leak. Saturday morning they filled the holes and today they came to tidy up. The staff were highly knowledgeable, helpful and polite. Thank you.

EonNext contacted Cadent because our gas pipework was a bit of a problem prior to a new meter being fitted.
An excellent engineer called and sorted out the problem which was very complicated - old house.
We could not have asked for a better engineer. He was patient and helpful. Thank you.

The Cadent Team consisting of Harry and two Dan's, called to move my gas meter on thursday. They worked tirelessly until the job was completed.They overcame a problem with the water service which was very close to the gas pipe.Their job completed i was advised that another team filled in the hole and repaired the drive.
To my surprise on the following day this happened.
The whole experience was first class, i'm so pleased to right this review.

Just had cadent out for a gas leak fantastically quick response and the engineer was brilliant

Hi just wanted to.say when I had .y gas pipes fitted they done an a amazing job an when there was no water the lady called verity helped me to wash my hair has I wasn't able to do it due to my rheumatoid arthritis even though we had to boil the kettle she done a wonderful job thank you very much verity I really do appreciate your help when I needed it he most thank you very very much verity an thank you very much for the cadent gas people who did my gas pipes safely

Called the emergency gas line Because we smelt gas . Operator was polite and helpful and sent a engineer out.samual arrived with in half an hour. He explained the what he and his trainee was going to do. They checked for leaks and found that there was a gas leak they check the system all ok then they went to the empty property nextdoor and found that the leak was coming from there they gained access and made it safe. keeping us updated all the time big thanks to the lads and cadnet for all the help

I don’t know where to begin. Screaming and swearing is the standard from the off, unplugged our Chest freezer and left to defrost, not bothering to inform us. Shoddy workmanship, Constant lies.

I would recommend avoiding at all costs

Please collect your signs and barriers from my front garden. You said they would be collected as an urgent that was nearly a week ago. Not good 😔

I work at a school and asked the man to move his van because it shouldn't be parked where it was ,as other vehicles need to get through and got a load of abuse and told he was not going to move it. An ambulance or fire engine would not have got through and as it a school for disabled children we offen have ambulances at the school

Gas engineer Horatio Robinson is a superhero!
Extremely thorough, helpful and friendly.
Above all made the property safe and helped isolate the problem.
10/10 service. Thank you sir

Absolute shambles of a company. They missed 3 arranged appointments and when you call them to find out what is going on you get different excuses every time. 3 wasted days of work and still sat here waiting and wondering what is going on.

They came to do work on our estate where they were sliplining, inserting new plastic piping into the old pipework throughout the estate. When they got to ours they said they were unable to get the plastic piping through so they inserted copper piping right through our downstairs bedroom. It looks an absolute mess.
After complaining we were informed a Carpenter would come out and resolve the issue and they never did so we are left with a complete mess. What's more they wanted my husband to sign a piece of paper to say he was happy with the work carried out, of course he could not sign it. They also gave a days notic to access the property which when you are working is not enough.

My partner had to have her gas disconnected while work was done by Cadent's contractors in the street. She was promised it would be reconnected by 430 p.m. At 6 p.m. the work had not been done and she left for an evening appointment. Shortly after the contractors arrived to reconnect-- they had not bothered to tell her earlier that the reconnection was delayed and to work out a solution. The next morning ( a Saturday) her son spoke to them and they said they would come to reconnect but they left for the day without doing so. Luckily there were Cadent employees on site by then and I cannot thank them enough for arranging for one of their own engineers to come round within the hour to fix the problem. However I felt that I should log a formal complain with Cadent centrally. On the Monday I got a call from Cadent saying they wanted to arrange the reconnection and I explained it was done Saturday afternoon but that I still wanted a response to my complaint. No response came so much later I called again and expressed my concern about the failure to respond. I also pointed out that on my first call we were not advised that there was a right to compensation for not keeping to the agreed timescale. Within an hour it was agreed that my partner would get a bunch of lowers by way of apology and a more than fair compensation payment. So some very positive plus points but I trust that Cadent will make sure that their contractors treat people better in the future especially in the colder months........had I not been there my partner would have been without gas heating for 3 days.

Thanks to these people continually closing roads to replace Gas mains and equipment in my area my normally quiet road is practically gridlocked as the nearby main road is closed (for more of their work) and now they are wanting to close another road not far from me that they have previously worked on replacing gas equipment. Absolute jokers....

Dear Sir/Madam,

I am extremely dissatisfied with your service regarding Job Number 1007752447.

We have been without gas for over two days while waiting for an emergency valve replacement. I have called around 10 times and was repeatedly told an engineer was coming, yet no one has completed the job. We were even told the engineer attended and turned back from the gate, which is unacceptable.

There are elderly people in the property, and this delay is causing serious concern.

Please resolve this urgently and provide a clear explanation.

After we recently moved into our house cadent told us the metre would have to be moved to the front of the house. This would involve digging up the new drive but not making good afterwards. We refused and said they would have to rethink. We have made two appointments for a surveyor to come out to look at the problem but they never turned up. Worse they lie and say they’ve called when they haven’t. We have security cameras and know for a fact that did not turn up. We are also sick of being threatened with having our gas cut off because of their incompetence.

So candent gas left my elderly mother without gas, without notice from Friday to Monday, I had to send my son to get convector heaters from our offices as they left her with 2 fan heaters as they drove off, no heating, no hot water. All Because she wouldn’t let them put a new gas box on the front of the house as it would have been an eyesore, she asked that it go on the side of the house. the people next door had their box put on the side of their house, as my mother had requested and were without gas for 2 hours. My Mother is 85, has mobility issues and is on oxygen annd sleeps with an cpap machine. Absolutely disgraceful.

I have spoken to a advisor and she was iragont as she just wanted to go does not wanted so solve mybprob. Avoid

Whilst doing work in my street, the barriers that were outside my property fell and caused damage to my car . The team doing the work say the damage couldn’t have been caused by their barriers as there wasn’t any outside my property, even though I have photo evidence that they were. They will not take accountability and have told me to go through my insurance.