I just wanted to thank the amazing staff and contractors of Cadent who have gone out of their way whilst we and many houses in our area have no gas. Just to name a few of those that have gone... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Can not thank them enough. Gavin from cadent came to our house when our meter stopped working and he was absolutely amazing. He communicated very well, was very friendly and professional. Since my... See more
Company replied
The lads working on Lawton Street outside our shop couldn't have been more accommodating to us. They worked with us to minimise our losses, communicated daily and even helped make sure bins got coll... See more
Company replied
Had a problem with gas pressure. Engineer called Cadent. Engineers turned up within hours.pressure low confirmed. Road dug underground pipes relined, smart meter moved and reconnected. All in the spac... See more
Company replied
Company details
Information provided by various external sources
At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
Contact info
Strand 1-3, WC2N 5EH, London, United Kingdom
- cadentgas.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Professional
The engineer arrived asap and conducted a thorough investigation, he was professional, friendly and ensured I understood the outcome.
July 30, 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
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Cadent.gas..Excellent Service
Prompt service .keeping us updated on what was wrong and repair timescale which was excellent. Very nice team who had time to answer questions. and offer any help that was perhaps necessary regarding heating and cooking etc.
July 12, 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
I am ultra impressed with this service.
I am ultra impressed with this service.
Arrived & fixed within the hour. A very polite & professional man attended at our home carried some checks, sourced and repaired the leak giving very good & practical advice.
Wonderful! Thank you
July 18, 2025
Unprompted review
Reply from Cadent
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Quick and efficient and super helpful
July 9, 2025
Unprompted review
Reply from Cadent
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Reliable and prompt problem solving
Prompt and reliable staff that politely explained and rectified the problem within a specified time frame. 5 stars without reservations.
June 6, 2025
Unprompted review
Reply from Cadent
Hello Dave
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
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Absolutely brilliant service from the…
Absolutely brilliant service from the cadent representative. He fully went above and beyond. Very outstanding service coupled with brilliant knowledge. I cannot highly enough recommend Cadent.
June 26, 2025
Unprompted review
Reply from Cadent
Hello
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Shocking organisation rude aggressive…
Shocking organisation rude aggressive behaviour poor communication lacked respect coming into my home. Be careful when they are in your area as the attitude is very much couldn't care less about households, an approach based on a feeling that they feel untouchable
UPDATE - Already in contact with your customer care team (Eastern) sent them video of the damage to my carpet and raised a formal complaint, unsurprising no further update
August 1, 2025
Unprompted review
Reply from Cadent
Hello
We would like to investigate this further, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
They came out quickly
They came out quickly. Dealt with the situation in a polite and caring manner. Made sure everything was working properly before they left. Excellent service from them.
June 21, 2025
Unprompted review
Reply from Cadent
Hello Jean
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Stress free experience
After discovering a leak and reporting it all engineers arrived very quickly and secured the leak. They were all pleasant and very helpful and made us feel at ease with how worried we were.
June 28, 2025
Unprompted review
Reply from Cadent
Hello Maxine
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
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Fantastic!
We had to call cadent for emergency call out, as out cooker wasn’t reinstalled properly, gas had been leaking all day, I don’t notice until my daughter got home and smelt it.
They were out in 55mins, the male on the phone told me how to turn the gas off.
The male (Tej) that showed up was brilliant! Friendly, empathetic and genuine guy. He tried everything to sort my cooker out to. And left us an electric hob to cook with.
July 4, 2025
Unprompted review
Reply from Cadent
Hello Tracey
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Speedy service following a concern of a gas leak
Very helpful on the phone and they came out quickly. Gas engineer was very polite and sorted out the problem quickly for us. Overall excellent service
July 1, 2025
Unprompted review
Reply from Cadent
Hello
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
GARDEN GAS PIPE LEAK
I was very impressed with how quickly the team arrived. All were very polite, personable, and professional. They also introduced themselves.
They kept me informed with the process. I cannot fault the service, which must have only taken 20 minutes to resolve.
I was very impressed!!😃
June 30, 2025
Unprompted review
Reply from Cadent
Hello
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
The response to the request for help with a meter problem
The response to the request for help was quick, no waiting for hours. The workman was polite and efficient explaining what he was doing. He also checked other areas of the gas system for safety. He spotted something that will need attention in the future, telling me that Cadent would be in touch in the near future to make an appointment to rectify the situation.
July 4, 2025
Unprompted review
Reply from Cadent
Good evening,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
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I called to report a possible gas leak…
I called to report a possible gas leak around 0730, by 0830 the engineer arrived. Explained everything, thoroughly checked whole area. Found the leak, inside manhole. Fixed the leak very quickly, but he was not happy with just fixing it. He called for assistance and an hour later another engineer came and completely remade the pipe work in the manhole. Perfect service throughout, thank you.
July 1, 2025
Unprompted review
Reply from Cadent
Good evening David,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Quick and polite
Great service came way faster than the time given. Sorted it out. Team was polite and respectful.
July 3, 2025
Unprompted review
Reply from Cadent
Good evening,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
staff were well mannered did a good job…
staff were well mannered did a good job and left the site clean and tidy
June 27, 2025
Unprompted review
Reply from Cadent
Hello
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Above and beyond
A Cadent engineer visited my mother in laws bungalow to install a cooker isolation switch.
A very professional experience, the gentleman went above and beyond to get the job done, he is an asset to your company, thank you Nick Daley, much appreciated.
July 16, 2025
Unprompted review
Reply from Cadent
Hello Barry
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
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Rubbish
None stop roadworks with no one working.
No wonder the UK economy failing when nothing can move.
July 16, 2025
Unprompted review
Reply from Cadent
Good evening,
We would like to investigate this further, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
5 stars service
5 stars service from very reliable company.
I asked Cadent about upgrade of gas supply to higher capacity. Communication was good. It was easy to reach their customer support. Some things you can easily do online. When it comes to actual work - the schedule was agreed month in advance. Then everything went strictly according to the schedule.
Work included - digging trench about 20 m long, new pipe, new meter box and reinstating pavement blocks and concrete on the pavement.
Majority of the work was paid by Cadent as free will.
Cadent's engineer Tom called few days in advance. He was always helpful. All questions answered.
Big thank you to Tom and his team.
I wish other companies are on the same high level.
July 7, 2025
Unprompted review
Reply from Cadent
Hello Andre
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very good
Their assessment guy was out in under 40 minutes he worked out the leak being from somewhere unusual. Because it was unusual he checked next door neighbours one of whom has a similar leak. The fixing team were out fast. They dealt with aging infrastructure quickly and efficiently and were friendly and polite.
July 15, 2025
Unprompted review
Reply from Cadent
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
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