Cadogan Clinic Reviews 

1,622
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, professionalism, and ability to make them feel at ease and well-cared for. Many people highlight the exceptional service and user experience, noting that procedures ran smoothly with clear communication and excellent aftercare. Reviewers are particularly impressed with the quality of care and the outstanding results achieved, often exceeding their expectations. However, some customers also noted issues with contradictory medical advice and a lack of definitive outcomes from consultations. A few other people also felt that the clinic failed at a basic level, with one instance of issues occurring during treatment and a perceived lack of resolution.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, kindness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism, care,... See more

Customer service

People report positive experiences with customer service, highlighting that their concerns and questions were... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers highlighting the... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing delight with their treatment and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Entering the Cadogan Clinic it had a relaxed atmosphere. My consultation was with Dr Tunc Tiryaki and I was greeted with a warm welcome and instantly felt at ease with his relaxed approach. All my co... See more

Company replied

Rated 5 out of 5 stars

I spent some time checking via the internet as to the best surgeon for this treatment in the UK and Miss Hawkes name came up frequently.Very personable,professional and experienced- she does 6-7 of t... See more

Company replied

Rated 5 out of 5 stars

The reception staff were helpful, kind and friendly. Dr Eleni Anthony who attended to me was very professional. She allowed me to explain my situation with patience, no interruptions and show... See more

Company replied

Rated 5 out of 5 stars

Excellent experience at Cadogan Clinic. Everyone was very welcoming and friendly. My consultant Raina was extremely informative and put me at ease straight away, it is abundantly clear how much she ca... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Cosmetics Industry
  3. Dermatologist
  4. Private Hospital
  5. Skin Care Clinic
  6. Surgical Center

Written by the company

The Cadogan Clinic is an award-winning private, CQC-regulated plastic surgery and dermatology hospital located in Chelsea, London. Founded in 2004 by Mr. Bryan Mayou, the consultant plastic surgeon who pioneered liposuction in the UK, the Clinic serves over 30,000 patients annually as a multidisciplinary centre of excellence for plastic surgery, dermatology, and skin cancer treatment. Operating from its flagship facility at Sloane Street, the clinic is recognised for its faculty of over 100 GMC-registered consultants and its pioneering role in day-case surgical safety and innovation. The Cadogan Clinic’s leadership is rated ‘Outstanding’ by the CQC, and 100% of our surgical patients would recommend Cadogan Clinic to their family and friends.

Written by the company

Patient First
- Above all else, we put the patient first. - Our staff are passionate about providing world-class patient care. - Our communication is approachable, impartial and honest, so that our patients are informed and reassured. - We only offer day surgery, reducing the impact on our patients’ lives. - Medically, we are able to answer patients needs in a variety of different ways, surgical and non-surgical, according to patient preference and best practice. - Our patients are given options. They have choice.
Pioneering practice
- We practice at the vanguard of clinical medicine. - Our consultants are meticulous about technical approach and methodology. We’re dedicated to and focused on what we do. Ours is a centre for serious medicine. - We constantly challenge the status quo. We’re thought leaders within our industry, releasing regular papers on the refinement and advancement of techniques and treatments. - We foster a collegiate atmosphere at the clinic, supporting an environment of knowledge sharing and collaboration between our consultants.
Exceptional Professionals
- Our clinic is only as strong as the people who work in it. - From our experienced nursing and management team to the very best surgeons, our people are the embodiment of our outstanding reputation. - Our specialists are recognised and respected within the industry as leading experts across a broad range of medical fields and disciplines. - We’re rigorous with screening and staff selection. We only invite proven, talented consultants to practice at our clinic. - We celebrate enquiring minds and educated hands.
Always independent
- Ours is an independently owned and run clinic, built from the ground up on the guiding principles and passion of our founders. - We believe that private practice delivers the highest quality procedures, and a better patient experience. - With greater control and autonomy, we are able to operate with more safeguards, state-of-the-art facilities and higher expectations than the public sector. - Our size and set-up allow us to be nimble and responsive.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,622)

203 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am after Bilateral Mastopexy with…

I am after Bilateral Mastopexy with auto augmentation with Galaflex support mesh + correction of abdomen ears ( after Tummy tuck done elsewhere long ago).My surgeon Dr Foiz addressed all my concerns and expectations , was very informative and caring as well as realistic about possible outcomes in terms of what we can achieve with my body using presented methods , reassured me that he will put his best effort to achieve my desired outcome. The entire staff in the operating room was very polite , professional and positive which helped with my stress before operation. The results so far are exactly what I expected and today one week post op I was seen on time by very polite and informative nurse Tess who took care of me and answered all my questions. I’m yet to have final appointment with Dr Foiz and see final results but so far everything is up to high standards, the prices are fair and the care is of the highest level. So far great positive experience and highly recommended

March 14, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you so much for sharing such a detailed and thoughtful review - we really appreciate it.

We’re so pleased to hear that Mr Ahmed made you feel informed, reassured, and supported throughout your journey. It’s especially important to us that you felt your expectations were clearly discussed and aligned from the start.

It’s also lovely to hear your kind words about our theatre team and Tess - we’ll be sure to pass this on to them. We’re glad they helped put you at ease and made your experience as comfortable as possible.

We’re delighted that everything is going well so far and that you’re happy with your results at this stage. We look forward to continuing to support you through the rest of your recovery.

Thank you again for your recommendation - it truly means a lot.

Best wishes,
The Cadogan Clinic Team

Rated 2 out of 5 stars

Failed to get a diagnosis

I visited the clinic as I suspected I had developed milia under my eyes and wanted to have it treated. During the consultation, the doctor examined the area and told me it was not milia, but syringoma.

After the appointment, I only received a written medical report once I specifically requested it, and it appeared to have been prepared afterwards. The report itself stated that the lesions were “milia or syringoma,” which directly contradicts what I was told during the appointment.

As a result, I’ve been left without a clear diagnosis, making it difficult to confidently book treatment elsewhere. This has been frustrating, as the consultation did not provide a definitive outcome or actionable next step.

March 6, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must feel.

Unfortunately, we’re unable to locate your details based on this review. We’d really appreciate the opportunity to look into this further and clarify things for you.

Please do get in touch with us directly at feedback@cadoganclinic.com with your full name and any relevant details from your visit, and a member of our team will be more than happy to assist and investigate this for you.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Real professionals and great service

Real professionals and great service

March 19, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you so much for your kind words, Giulia - we really appreciate you taking the time to share this.

We’re so pleased to hear you had a great experience with us.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Incredible clinic and surgeon

I can't fault this clinic or my surgeon, absolutely incredible team and I am really pleased I chose the clinic and Mr. Mohan. From start to finish the care and communication has been spot on. I would always recommend this clinic and Mr.Mohan to anyone. I couldn't be happier with my procedure outcome, it's ever better than I expected. Thank you all so much.

March 19, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you so much for your wonderful review, Gemma!

We’re thrilled to hear that your experience with Mr Mohan and the team exceeded your expectations from start to finish. Knowing that you felt supported, informed, and happy with your results means the world to us.

Your recommendation is truly appreciated, and we’re so grateful you trusted us with your care.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Thank you Mr Tillo


So pleased with my experience at the Cadogan clinic. Mr Tillo’s care and expertise has been fantastic. Very pleased with my surgery outcome.

March 16, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you so much for your lovely feedback, Kitty - we’re so pleased to hear you had such a positive experience with us.

It’s wonderful to know that Mr Tillo’s care and expertise made such a difference, and that you’re happy with your results. That really means a lot to the whole team.

We really appreciate you taking the time to share this.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Excellent

Kind staff & great experience

March 12, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for your feedback, Meng.

We’re delighted to hear you had a positive experience and felt well looked after by our team.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Seen on time

Seen on time. Consultation covered the dermatological issues, and full explanation of management of the lesions.

March 11, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for taking the time to share your feedback, John.

We’re pleased to hear that your appointment ran on time and that you felt the consultation was clear and thorough. Ensuring patients leave with a good understanding of their condition and treatment options is very important to us.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Truly Positive Experience with Dr Ross

I’m writing this review just a few days after my surgery and wanted to share how positive my experience has been. I had a bilateral mastopexy with Dr Ross three days ago, and I’m already incredibly pleased with the results.

From the very beginning, Dr Ross was calm, gentle, and extremely reassuring. He takes the time to explain everything thoroughly, making sure you feel fully informed and comfortable with every step of the process. His approach immediately put me at ease, which meant a lot leading up to surgery.

Even just eight hours after the procedure, I already felt fantastic and very well looked after. The care from the whole team has been exceptional. My nurse, Tracey, was so kind and attentive and made sure I felt comfortable and supported throughout. The aftercare has also been wonderful.

I’m also very grateful to my surgical patient advisor, Irene, who helped guide me through all the finer details before the procedure and made the whole process feel smooth and manageable.

I’m truly grateful to Dr Ross and the entire team at Cadogan Clinic for such a positive experience and outstanding care. I couldn’t have asked for better support, and I’m already so happy with my results.

March 8, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you so much for taking the time to share this, Munira.

We’re really pleased to hear how positive your experience has been and that you’re already feeling so happy with your results. It’s lovely to know that Dr Kenny helped you feel calm and well informed throughout the process - that reassurance before surgery can make such a difference.

Your kind words about Tess and Irena will mean a great deal to them as well. We’re glad they were able to support you both before and after your procedure and help make the whole experience feel smooth and reassuring.

Wishing you a very comfortable and continued recovery, and thank you again for your lovely feedback.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

10/10 So happy with results. Why didn't I do it years ago!?

Mr Sarakbi performed my surgery and was very welcoming and friendly and down to earth each time I met him. I have had no issues at all and any queries I did have, the nurses were excellent and reassured me. My scars healed amazingly and look so much better than others I have seen. I had no pain whatsoever following my operation and I'm so happy with the end result. I feel the price I paid was very competitive for the location and would 100% recommend the Cadogan Clinic to anyone

January 6, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you so much for sharing your experience, Julie.

We’re really glad to hear how comfortable you felt with Mr Sarakbi and that his friendly, down-to-earth approach helped put you at ease. It’s also lovely to know the nursing team were there to support you whenever you had questions.

Hearing that your recovery was smooth, your scars healed so well, and that you’re happy with the final result is exactly what we hope for. We truly appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I had a wonderful experience at Cadogan…


I had a wonderful experience at Cadogan Clinic. The medical team were incredibly friendly and professional, and they made me feel very comfortable and at ease throughout the process. The nurse took the time to carefully explain all of the aftercare instructions while my husband was present, which was very reassuring for both of us. I felt very well looked after and supported by the whole team. I would highly recommend the clinic.

March 4, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you so much for sharing this - it’s really lovely to read.

We’re so pleased you felt comfortable and supported by the team throughout your visit. Taking the time to go through aftercare properly, especially with your husband there, can make a big difference, so it’s great to hear that felt reassuring for you both.

We truly appreciate your recommendation and are very glad you chose the Cadogan Clinic.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

My first consultation

This was my first consultation, and I was extremely impressed with the experience. Although the majority of my skin concern had already settled by the time of my appointment, Dr Mashayekhi was exceptionally attentive and thorough. She provided thoughtful, insightful advice and helped me better understand the potential triggers behind my condition, which I found incredibly valuable. The reception staff were warm and welcoming, and the clinic itself was immaculate, with a beautifully maintained waiting area that immediately put me at ease. I would not hesitate to recommend this practice and will most certainly return in the future. Thank you Dr Mashayekhi and Cadogan Clinic.

January 29, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for sharing such a thoughtful review.

We’re delighted to hear that your first consultation with Dr Mashayekhi was so positive and that you found her advice helpful and insightful. It’s also wonderful to know that the reception team and clinic environment made you feel immediately at ease - a warm welcome and a comfortable space really do make a difference.

We look forward to seeing you again in the future and truly appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Beyond happy with my experiences and outcome

Went for a few consultations with different surgeons and Dr Nefer Fallico was by far the warmest, most understanding and empathetic surgeon I saw. I instinctively trusted her from the beginning and I’m so glad I did. 1 week P/O couldn’t have wished for a better, more natural result and I would wholeheartedly recommend her to anyone wanting to do the surgery.

Also want to say a huge thank you to my nurse, Eva, who was an absolute angel. I was incredibly nervous, and she went above and beyond to reassure and support me every step of the way - both before and after the procedure.

Also want to shout out my anaesthetist Dr Moein Tavakkoli whose calm, positive energy was exactly what I needed and he made me feel so at ease and calm throughout.

So grateful to the entire team.

February 23, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you so much for such a heartfelt message, Tara.

We’re really touched to read this. Choosing a surgeon is such a personal decision, so it means a great deal to hear that you felt that instant trust with Ms Fallico - and even more so that you’re so happy with your result just one week post-op. That early confidence and natural outcome is exactly what we hope for.

Your words about Iva and Dr Tavakkoli are just as lovely. Feeling supported when you’re nervous can completely change the experience, and we’re so pleased they were able to give you that calm reassurance when you needed it most.

We’ll make sure your thanks are passed on to the whole team. Wishing you a smooth and continued recovery.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Kanji is very kind and extremely…

Dr Kanji is very kind and extremely competent, I felt supported and overall in very good capable hands

February 28, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for your kind words.

We’re so pleased to hear that you felt supported and in such capable hands with Dr Kanji. Feeling safe and confident in our care is so important, and it’s lovely to know that came across.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Septorhinoplasty

My daughter had a Septorhinoplasty operation one week ago under Mr Jacques at the Cadogan Clinic. We've just been back to the clinic for the removal of the tape. The results are superb, beyond what we could have hoped for. Mr Jacques is without a shadow of a doubt a master at what he does. There has been absolutely no bruising, and for what was a very complicated case her nose shape is incredible. We are all thrilled to bits.

February 21, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you so much for sharing this - it’s truly lovely to read.

We’re absolutely delighted to hear how happy you and your daughter are with her results, especially so soon after surgery. For a complex case to heal so smoothly, with no bruising and such a beautiful outcome, is wonderful news. Mr Jacques will be so pleased to hear how thrilled you all are.

Thank you for trusting us with her care - it means a great deal.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I have met with Mr Gateley twice in…

I have met with Mr Gateley twice in preparation for forthcoming lower facelift surgery in April 2026. On both occasions, Mr Gateley took the time to understand my concerns and he gave plenty of time to ask questions. He said that he would be happy to see me as many times as I needed to before surgery which was reassuring. I like his less is more approach with no kind of hard sell or shopping list of extras.

February 26, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for taking the time to share this, Sarah.

It’s really encouraging to hear that your consultations with Mr Gateley have felt unhurried, thoughtful and reassuring. Taking the time to properly understand your concerns - and making space for as many questions as you need - is so important when you’re considering something like this. We’re glad his balanced, “less is more” approach resonated with you.

We look forward to supporting you as you continue preparing for your surgery.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

From the moment I arrived

From the moment I arrived, the pre-op team was prepared and confidence-inspiring. Throughout the day, all of my needs were anticipated, and I can’t think of a way they could have made my procedure easier for me.

February 26, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for sharing this, Katie - it’s lovely to read.

We’re so pleased you felt confident and reassured from the moment you arrived. When everything feels organised, calm and thoughtfully handled, it really does make all the difference on the day. It’s great to know the team helped make your experience as smooth and easy as possible.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Mr Will Sarakbi is a wonderful practitioner 5*

I cannot recommend Mr Will Sarakbi and the Cadogan Clinic highly enough. From start to finish, my experience was exceptional. Mr Sarakbi is incredibly talented at what he does, I am beyond pleased with the results of my surgery, and I truly couldn’t be happier. The nurses were absolutely lovely, caring, and supportive throughout the entire process, which made everything feel so much easier and more reassuring. A special thank you as well to the wonderful reception team, their positive energy, warm smiles, and friendly attitude made such a difference and helped create a welcoming and stress-free environment. Thank you to everyone involved for your professionalism, kindness, and outstanding skill. I’m extremely grateful and would highly recommend this clinic to anyone considering treatment. If you are at all on the fence about getting a procedure, I can assure you, you will be so happy you said yes to this clinic. One of the easiest things ive done, and I am afraid of needles so that says a lot! Thank you to everyone who worked on me. 

June 30, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you so much for such a heartfelt review, Sarah. We’re absolutely delighted to hear that your experience with Mr Sarakbi and the wider team was exceptional from start to finish.

It’s wonderful to know how pleased you are with your results and that you felt so supported by our nurses and reception team along the way. Creating a calm, welcoming and reassuring environment - especially for those who feel nervous - is so important to us, so your words truly mean a lot.

We’re incredibly grateful for your recommendation and for trusting us with your care.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Very efficient service.

February 25, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for your feedback, Erik. We’re pleased to hear you found the service efficient and really appreciate you taking the time to share this.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

My experience with Cadogan Clinic

Had an amazing experience with the Cadogan Clinic who welcomed me with kindness. All appointments ran smoothly with no delays and I was seen early most of the time. The staff were wonderful and my surgeon Mr Mohsen El Gammal exceeded my expectations. The results are amazing and the aftercare to ensure everything was healing as expected was brilliant. I highly recommend this trustworthy clinic and its skilled surgeons.

January 5, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you so much for sharing your experience, Levi. We’re delighted to hear that you felt welcomed and well cared for throughout your journey with us, and that your appointments ran smoothly. It’s wonderful to know that Mr El Gammal exceeded your expectations and that you’re so pleased with your results. We’re also glad the aftercare gave you reassurance while healing.

Your recommendation truly means a great deal to us.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

My admission and surgery experience.

My admission and surgery went extremely smooth and my after surgery care was a follow on from the above .
Excellent clinical staff, admin staff and importantly too, my surgeon.
Highly recommend not just my surgeon Dr Hawkes but also the clinic.

February 9, 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you so much for your kind feedback, Tom. We’re delighted to hear that your admission, surgery and aftercare all went so smoothly. It’s wonderful to know you felt well looked after by the clinical and admin teams, as well as Dr Hawkes.

We truly appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look