Cadogan Clinic Reviews 

1,623
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, kind, and professional, making them feel at ease throughout their visits. Many highlight the exceptional service, noting smooth processes, clear communication, and efficient care from initial consultation to post-operative support. Reviewers frequently commend the expertise and reassuring approach of consultants and surgeons, leading to positive outcomes and high satisfaction with the quality of results. However, some people were dissatisfied with the company's accountability for complications or perceived poor service, feeling unsupported after their procedures.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, kindness, and... See more

Service

Customers consistently note positive experiences with service, praising the professional, friendly, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional care and attention... See more

User experience

Clients share overwhelmingly positive opinions on the user experience, describing it as excellent, easy, and... See more

Quality

Consumers find quality to be positive, with many reviewers expressing delight with the treatment and results,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Entering the Cadogan Clinic it had a relaxed atmosphere. My consultation was with Dr Tunc Tiryaki and I was greeted with a warm welcome and instantly felt at ease with his relaxed approach. All my co... See more

Company replied

Rated 5 out of 5 stars

I spent some time checking via the internet as to the best surgeon for this treatment in the UK and Miss Hawkes name came up frequently.Very personable,professional and experienced- she does 6-7 of t... See more

Company replied

Rated 5 out of 5 stars

The reception staff were helpful, kind and friendly. Dr Eleni Anthony who attended to me was very professional. She allowed me to explain my situation with patience, no interruptions and show... See more

Company replied

Rated 5 out of 5 stars

Excellent experience at Cadogan Clinic. Everyone was very welcoming and friendly. My consultant Raina was extremely informative and put me at ease straight away, it is abundantly clear how much she ca... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Cosmetics Industry
  3. Dermatologist
  4. Private Hospital
  5. Skin Care Clinic
  6. Surgical Center

Written by the company

The Cadogan Clinic is an award-winning private, CQC-regulated plastic surgery and dermatology hospital located in Chelsea, London. Founded in 2004 by Mr. Bryan Mayou, the consultant plastic surgeon who pioneered liposuction in the UK, the Clinic serves over 30,000 patients annually as a multidisciplinary centre of excellence for plastic surgery, dermatology, and skin cancer treatment. Operating from its flagship facility at Sloane Street, the clinic is recognised for its faculty of over 100 GMC-registered consultants and its pioneering role in day-case surgical safety and innovation. The Cadogan Clinic’s leadership is rated ‘Outstanding’ by the CQC, and 100% of our surgical patients would recommend Cadogan Clinic to their family and friends.

Written by the company

Patient First
- Above all else, we put the patient first. - Our staff are passionate about providing world-class patient care. - Our communication is approachable, impartial and honest, so that our patients are informed and reassured. - We only offer day surgery, reducing the impact on our patients’ lives. - Medically, we are able to answer patients needs in a variety of different ways, surgical and non-surgical, according to patient preference and best practice. - Our patients are given options. They have choice.
Pioneering practice
- We practice at the vanguard of clinical medicine. - Our consultants are meticulous about technical approach and methodology. We’re dedicated to and focused on what we do. Ours is a centre for serious medicine. - We constantly challenge the status quo. We’re thought leaders within our industry, releasing regular papers on the refinement and advancement of techniques and treatments. - We foster a collegiate atmosphere at the clinic, supporting an environment of knowledge sharing and collaboration between our consultants.
Exceptional Professionals
- Our clinic is only as strong as the people who work in it. - From our experienced nursing and management team to the very best surgeons, our people are the embodiment of our outstanding reputation. - Our specialists are recognised and respected within the industry as leading experts across a broad range of medical fields and disciplines. - We’re rigorous with screening and staff selection. We only invite proven, talented consultants to practice at our clinic. - We celebrate enquiring minds and educated hands.
Always independent
- Ours is an independently owned and run clinic, built from the ground up on the guiding principles and passion of our founders. - We believe that private practice delivers the highest quality procedures, and a better patient experience. - With greater control and autonomy, we are able to operate with more safeguards, state-of-the-art facilities and higher expectations than the public sector. - Our size and set-up allow us to be nimble and responsive.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,623)

204 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Both Dr Mayou and Zoe were caring

Both Dr Mayou and Zoe were caring, professional and put me at my ease.

September 17, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for your kind feedback. We’re delighted to hear that Dr. Mayou and Zoe made you feel comfortable and supported during your visit. We’ll be sure to pass on your lovely words to them.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I have to honestly say that Dr Nisith…

I have to honestly say that Dr Nisith Sheth is truly a gifted consultant with excellent surgical skills in the United Kingdom. Above all this he’s a kind and empathetic human being and puts you at ease straight away with his reassuring tone of voice. He doesn’t rush you and had all the time to listen to my concerns and answered the questions in a calm and reassuring manner. It’s very rare to find a dermatologist who is also a surgeon and Dr Sheth ticks all the boxes. Cadogan clinic is extremely lucky to have a genius like Dr Sheth working in their establishment- truly world class. My nurse was excellent too who had excellent communication skills whilst at the same time being empathetic and patient with answering all my questions.

August 22, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you so much for your wonderful feedback, Gabriela. We are thrilled to hear about your experience with Dr. Sheth and your nurse. Dr. Sheth’s combination of skill, expertise, and genuine compassion is something we are very proud of, and we’re delighted this shone through during your care. Your kind words will be shared with him and the team, who will be so pleased to know the difference they made.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Sheth was exceptional

Dr Sheth was exceptional. Very caring and informative. He took a biopsy and identified my problem, was reassuring and gave me a plan of action and his mobile number if I had any queries. Highly recommended

September 5, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for your kind feedback, Vivienne. We’re so pleased to hear that Dr Sheth provided such caring, informative, and reassuring support during your visit. It’s wonderful to know you felt well looked after and confident moving forward with a clear plan of action. We truly appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

MOHS Surgery

I attended The Cadogan Clinic in Sloane Square recently, for MOHS eye surgery, to remove a Basal Cell Carcinoma from the lower eyelid.

I highly recommend the Clinic and Dr Nisith Sheth, the Dermatological Surgeon who carried out the procedure. He explained everything in detail, and made me feel calm & reassured about the whole process. Dr Sheth is an excellent and highly skilled surgeon. I am very pleased with the result.

September 5, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for sharing your experience, Keith. We’re so pleased to hear that you felt calm and reassured throughout your procedure with Dr Sheth, and that his clear explanations and expertise helped put you at ease. It’s wonderful to know you are pleased with your results, and we truly appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Always want to come back for more!

Always want to come back for more!

September 17, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for your lovely feedback, Martin! We’re so pleased to hear that you enjoy your experiences with us and look forward to welcoming you back again.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

The Cadogan Clinic

My first time attending at the clinic for an initial consultation, with Miss Berridge. From first point of contact to arrange the consultation, and through a quick preliminary health check post consultation, the service received by all the staff at the clinic was exemplary.  Accessing and utilising, all of the online parts of booking a date that suited my schedule was nice and straightforward.  Excellent contact from and by the Cadogan patient liason team was prompt and professional, yet also friendly and welcoming. They're also accessible and happy to help with any queries you may have at anytime pre and post consultation.  A positive experience indeed and looking forward to my next appointment.

July 29, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for sharing such thoughtful feedback about your first visit, Tasha. We’re delighted to hear that your consultation with Miss Berridge, along with the support from our wider team, left such a positive impression. It’s great to know that you found the booking process smooth and the patient liaison team both professional and welcoming.

We’re so pleased your first experience with us has been so positive and look forward to welcoming you back for your next appointment.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Anton

Stress free, welcoming and calm environment. Fantastic staff in reception. Dr Anton is incredible, knowledgeable and understanding.

September 13, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for your kind feedback. We’re delighted to hear that you felt so comfortable and supported during your visit, and that our reception team helped create a welcoming environment. It’s wonderful to know that Dr Anton’s knowledge, understanding, and care made such a positive impression.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Lipoma Removal from Forehead

Thank you. It was a great experience even with my nerves of having a procedure to remove a lipoma from my face while I was still awake. Everyone made me feel completely at ease. The admin / support staff on reception were laughing and having fun at work. For me It’s just so good and so refreshing to see people at work enjoying themselves. This reflects positively on the manager above them due to their leadership style. The nurses were great and all made me feel very much at ease. The surgeon and his immediate assistant were great. He has a fantastic bedside manner about himself which made me feel so relaxed. His immediate assistant made me really feel very at ease, by again being happy, joking with me, and being very jovial and above all just being herself. The nurses helping the surgeons with the procedure were great too. All seemed at ease, very happy and very professional. I very much appreciate you all for all your work helping me with my procedure. You all did your bit to ease my nerves and for that I am eternally grateful to you all. The nurse that removed my stitches a week later was fantastic also.

September 4, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for sharing such a detailed and thoughtful review, Kevin. We’re delighted to hear that, despite your nerves, you felt completely at ease throughout your procedure. It’s wonderful to know that from reception to the surgical team, everyone contributed to making your experience calm, professional, and supportive.

We’ll be sure to share your kind words with the nurses and the surgical team, including the nurse who removed your stitches. Your feedback is greatly appreciated and means a lot to the entire team.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Excellent service

I needed urgent advice regarding a skin complaint. The clinic arranged an appointment with Dr Paolino quickly and she was excellent; clearly well informed, with a very professional manner, and a good communicator. As a retired physician I recognise good clinical practice and Dr Paolino certainly demonstrated this in our interaction. Highly recommend both her and the Clinic.

September 8, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for your kind feedback. We’re delighted to hear that Dr Paolino was able to provide you with prompt, professional, and thorough care. It’s wonderful to know that her expertise and communication gave you confidence, and we truly appreciate your recommendation of both Dr Paolino and the Cadogan Clinic.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Another perfectly completed surgery by…

Another perfectly completed surgery by Dr Atherton. From start to finish. And many thanks to Carolinn Frisk (PA) who made the process so easy and successful. And for always being available for us. Highly recommended.

August 28, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for your kind words, Jale. We’re so pleased to hear that you had another positive experience with Mr Atherton and the team, and we truly appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I can’t recommend Cadogan Clinic highly…

I can’t recommend Cadogan Clinic highly enough. From start to finish, the care I received was exceptional. Carolinn was incredible throughout my journey, always professional, reassuring, and genuinely compassionate. I came into this process feeling very nervous, but her support made all the difference.
On the day of my surgery, the nursing team were absolutely wonderful. Their warmth and attentiveness made me feel safe and truly cared for, which meant the world to me as someone who struggles with anxiety.
Professor Miranda has been outstanding throughout the entire process. He answered all my questions with patience and clarity, giving me complete confidence that I was in expert hands.
I’m over the moon with my results, they’ve truly been life-changing!

August 30, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for sharing such wonderful feedback, Melanie. We are delighted to hear that your experience at the Cadogan Clinic was so positive and that you felt supported and cared for throughout your journey. It’s especially lovely to hear how much of a difference Carolinn and the nursing team made to your experience, and we’ll be sure to share your kind words with them.

We’re thrilled that Professor Miranda was able to provide the reassurance and clarity you needed, and even more delighted that you are over the moon with your life-changing results.

Best wishes,
The Cadogan Clinic Team

Rated 2 out of 5 stars

Aftercare not good

The surgery itself went ok but the aftercare wasn’t good. Every time I called to ask a question I got told to call the surgeon and then the surgeon would tell me I should ask the Cadogan clinic as his line was emergency only. He even told me off for asking making out I’d called too much when I’d literally texted twice.

I got a seroma and went in to have it drained and was made to feel like it was my fault somehow and that I was wasting their time.

I also went for a one week review and the nurse I got must have been new. She had no idea of the answers to any questions I asked at all.

Many of my friends had their surgeries in other countries and I paid 5x more because I thought the aftercare would be better. Theirs was far superior. They even got calls checking on them - I never received a single call and was basically told I could leave 3 hours after surgery and that was that. I was on my own.

I won’t be using them for my next surgery. I’m happy with my abdominoplasty itself but having sub par aftercare made it too stressful.

January 9, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for taking the time to share your feedback, Lisa. We are very sorry to hear that your aftercare experience did not meet your expectations. We understand how important it is to feel fully supported throughout your recovery, and we regret that on this occasion we appear to have fallen short.

We would be grateful if you could get in touch with us directly by emailing feedback@cadoganclinic.com
or calling us on 0207 901 8500 so that a member of our management team can review your case and address your concerns fully.

Your comments are extremely valuable to us, and we would welcome the opportunity to investigate further and ensure improvements are made where needed.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

10/10, Truly outstanding.

I had a Periareolar Mastectomy with Dr Giuseppe Di Taranto in June. The whole team was very kind and compassionate, and made sure I felt comfortable and in control every step of the way.

My post op check ups were with a nurse named Rachel. She was so welcoming and down to earth, and she made me feel at ease as soon as she came to the waiting room to call me up for my appointment. She walked me through everything before she did it and checked that I was comfortable before and after each step. If you can reward her, please do, she is absolutely amazing.

Big thanks to Dr Giuseppe Di Taranto, Rachel, and the rest of the team involved in my care. It is clear that you are all very passionate about your work. Thank you for making this whole experience so easy and not stressful. You are all awesome!

June 2, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for sharing your kind words, Max. We’re so pleased to hear that your experience with Mr Di Taranto and the team was filled with compassion and care. It’s wonderful to know that Rachel, in particular, made you feel so comfortable and supported throughout your post-op check ups – we’ll be sure to share your lovely feedback with her.

We’re delighted that you felt at ease and in control at every stage, and we truly appreciate your recognition of the whole team’s dedication.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

The exceptional care I received at the Cadogan clinic

The exceptional care I received at the Cadogan Clinic was outstanding. Two weeks ago, I underwent a mummy makeover procedure with Mr. Garrick Georgeu. From the very beginning, Garrick truly understood what I was looking for. He took the time to listen carefully to my concerns and reassured me every step of the way.

On the day of surgery, I was understandably nervous, but after just five minutes with the incredible consultant anaesthetist, Dr. Hish Said, my nerves were completely settled. His reassuring manner and professional confidence instantly put me at ease. He explained everything so clearly and treated me with such kindness that I knew I was in the very best hands.

Now, only two weeks post-op, the results have already exceeded my expectations. While I still have some swelling that will take a few more weeks to fully settle, I can already see the incredible transformation. My breasts are lifted with a beautifully natural shape, and my tummy looks amazing—flat, smooth, and without the excess skin or overhang I once had. Even my belly button looks natural, which was something I was worried about. Garrick is truly a magician.

Although I’m still on the road to full recovery, I’ve been surprised at how quickly the healing process has gone so far. For anyone considering this procedure, my advice is simple! Don’t hesitate, it’s one of the best decisions I’ve ever made.

A special thank you to Michelle Davis, who held my hand and was my emotional rock as I went to sleep before surgery; to Monika, the wonderful ambulatory nurse who cared for me as I woke up and to Rachel, my wound care nurse, who was so thorough and kind with my aftercare and post-op instructions.

I couldn’t be happier with my decision—I feel incredible and so grateful to the entire team

August 18, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you so much for sharing your experience in such detail, Lucy. We are delighted to hear how well cared for you felt throughout your journey, from your first consultations with Mr Georgeu to the support you received from Dr Said, Michelle, Monika, and Rachel. It’s wonderful to know that their kindness, professionalism, and reassurance made such a difference to your experience.

We’re thrilled that you are already so pleased with your results and feeling confident in your recovery. Your kind words mean a great deal to our whole team, and we are truly grateful for your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Ongoing review - more to follow.

I had my second consultation with Mr Yapa and I came away with all of my questions answered and reassurance that he is available whenever I need him (which I definitely will!), I'm feeling confident about my decision and excited to see the outcome.

August 27, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for your review, Leia. We’re delighted to hear that your second consultation with Mr Yapa left you feeling reassured and confident. It’s wonderful to know that he was able to answer all of your questions and provide the support you need as you move forward. We look forward to continuing to support you on your journey and can’t wait for you to see your results.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Consultation with Mr Yapa

I had a consultation with Mr Yapa. I found him kind and caring. He listened closely to my desired outcome and explained the procedure in detail. I was happy with the consultation and found it useful.

August 27, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for sharing your feedback, Shajane. We’re so pleased to hear that you had a positive consultation with Mr Yapa and that you found his approach kind, caring, and informative. It’s wonderful to know he took the time to listen to your goals and explain everything clearly.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Nurse Iva

Iva, your care was truly exceptional.
I had my surgery today with Dr. Mitsakos, who was absolutely brilliant. But it was Iva who made the experience unforgettable. From the moment I came out of surgery, she was by my side—attentive, compassionate, and incredibly professional. Her care was second to none.

She helped me every time I needed assistance, whether it was going to the bathroom or changing my padding, and she did it all with such kindness and dignity. I’ve been to private clinics before, but Iva stands out as a true asset to the Cadogan Clinic. She deserves to be recognised for the outstanding service she provides.

Thank you so much, Iva. I’ll be back next week for my follow-up, and I’ll be bringing something small to show my appreciation. You made a difficult day so much easier, and I’m genuinely grateful.

Lots of love from Safina Hussain

August 28, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you, Safina, for sharing such a heartfelt review. We’re delighted to hear that your experience with Dr. Mitsakos was so positive, and it’s truly wonderful to know how much Iva’s care and support meant to you throughout your recovery. Your kind words about her compassion, professionalism, and attentiveness mean a great deal, and we’ll be sure to share them with her and the whole team.

We’re so pleased we could help make your surgical journey a little easier, and we look forward to welcoming you back for your follow-up.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Exceptionally helpful and friendly

Dr Paun was fantastic but truly all the staff were amazing. They treat you with great respect and care.
Dr Paun's consultation with myself was detailed and thorough and his experience in his field really shows.

August 21, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for your kind feedback, Kayle. We’re so pleased to hear that your experience with Mr. Paun was so positive, and that his detailed and thorough approach gave you confidence in his expertise. It’s also wonderful to know that the wider team helped make you feel respected and well cared for throughout your visit.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Very positive experience

Very positive experience, staff friendly and efficient. Dr Sheth was prompt and dealt with my concerns in a very professional manner and explained all options that I might want to consider. Have since booked a small procedure to be carried out by him.

August 8, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for your kind feedback, Adele. We’re delighted to hear that you had such a positive experience with our friendly and efficient team, and that Dr. Sheth was able to address your concerns with professionalism and clear advice. It’s great to know you felt well informed about your options, and we look forward to welcoming you back for your upcoming procedure.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

So relaxed and professional in their…

So relaxed and professional in their approach. Put me at ease and the whole process was simple. I had a breast reduction- went in at 7am, op started at 8am, was eating by 11am and home at 13:30. No complications, clear care guidelines and so supported by the team

August 19, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for sharing your experience, Nikki. We’re so pleased to hear that you felt relaxed, well supported, and at ease throughout your journey with us. It’s wonderful to know that everything went smoothly with your breast reduction surgery and that our team’s care and guidance helped make the process clear and straightforward.

We truly appreciate your kind feedback and are delighted you had such a positive experience.

Best wishes,
The Cadogan Clinic Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look